Senior customer engineer Work, Jobs in Stockport, Gtm (with Salaries)

Solar Operations Manager
Sustain Homes Limited —Didsbury
- Up to £50,000 a year
- Full-time
- CRM software
- Management
- Continuous improvement
Quick apply
Senior Configuration Engineer
Thales —Cheadle
- 8 hour shift
- Hybrid work
- Annual leave
- Employee assistance programme
Metering Operations Installation Scheduler
Smart Choice Metering —Manchester
- £24,000 - £26,000 a year
- Analysis skills
- Analytics
- Free parking
- Health & wellbeing programme
Quick apply
Business Development Manager (BDM)
Fluidic Limited —Warrington
- £50,000 - £55,000 a year
- Full-time
- Microsoft Word
- CRM software
- Management
- Free parking
- Annual leave
Quick apply
Senior Infrastructure Engineer - Consulting
razorblue Careers —Salford
- £55,000 - £60,000 a year
- Hybrid work
- Azure
- Customer service
- Mentoring
- Life insurance
- Referral programme
Quick apply
6d
Internal Systems Manager
Zen Internet —Rochdale
- £54,000 - £62,000 a year
- Full-time
- Budgeting
- Leadership
- Free parking
- Annual leave
Quick apply
12d
Senior Platform Engineer
Vix Technology & Kuba —Manchester
- £60,000 - £70,000 a year
- Full-time
- Hybrid work
- AWS
- Bachelor's degree
- Mentoring
Quick apply
Senior Examining Engineer
BES Group —Manchester
- £45,000 - £55,000 a year
- Full-time
- Civil engineering
- Engineering
- Travel
- Employee assistance programme
- Employee discount
Senior / Principle Engineer
Cambi —Congleton
- Engineering
- English
- Analysis skills
Quick apply
Senior Mechanical Design Engineer
Zenovo —Manchester
- Full-time
- Continuous improvement
- Travel
- HVAC
Quick apply
11d
Senior Infrastructure Engineer - Projects
Dataspire Solutions Ltd —Manchester
- £50,000 - £59,000 a year
- Full-time
- Hybrid work
- Travel
- Mentoring
- In-person
- Free parking
- Annual leave
Quick apply
3d
Senior Electronics Engineer
Novanta —Stockport
- Full-time
- Engineering
- Mentoring
- Communication skills
11d
Senior LV Engineer
M Group —Warrington
- Overtime
- Hybrid work
- Mentoring
- Training & development
- Annual leave
- Employee assistance programme
Senior Network Engineer (Service Provider)
Synextra —Birchwood
- £55,000 - £85,000 a year
- Full-time
- Azure
- Customer service
- Communication skills
Quick apply
Senior Data Engineer
Betfred —Manchester
- £55,000 - £80,000 a year
- Full-time
- Mentoring
- Agile
- Annual leave
- Employee assistance programme
Quick apply
Senior Principal Mechanical Engineer
ASSYSTEM —Warrington
- Full-time
- Hybrid work
- Team management
- Travel
- Leadership
Quick apply
Senior/Associate Mechanical Engineer
Rider Levett Bucknall —Manchester
- £45,000 - £85,000 a year
- Full-time
- Hybrid work
- Gym membership
Quick apply
7h
Senior DevOps Engineer
Northrop Grumman —Manchester
- Hybrid work
- DevOps
- Databases
- Travel
- Relocation assistance
Senior Software Engineer
Novanta —Stockport
- Full-time
- Computer Science
- SQL
- Analysis skills
Senior Systems Engineer
AECOM —Manchester
- Full-time
- Hybrid work
- Engineering
- Leadership
- Communication skills

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senior customer engineer jobs near stockport, gtm

Solar Operations Manager

Sustain Homes Limited
Didsbury

Quick apply

Job details

Permanent | Full-time
Up to £50,000 a year

Benefits

Cycle to work scheme
Company pension

Qualifications

CRM software
Customer communication
Management
Resource allocation planning
Operations management
Stakeholder liaison
Client communication
Continuous improvement
Continuous improvement cycles oversight
Client services
Solar installation
Organisational skills
Construction contractor coordination
Project schedule tracking
IT
Management reporting
Customer support
Construction coordination
Customer interaction
Household contractor coordination
Communication skills
Operations leadership experience
Project progress tracking
Rota coordination

Full job description

About Sustain Electric Limited

Sustain Electric Limited is a rapidly growing solar installation company delivering over 100 solar installations every month across the UK. We are committed to providing high-quality renewable energy solutions and exceptional customer service, helping homeowners and businesses reduce their energy costs and environmental impact.

As our business continues to grow, we are seeking an experienced and highly organised Operations & Customer Success Manager to take ownership of the day-to-day operational delivery of our installation projects while ensuring an outstanding customer experience from start to finish.

The Role

This is a key leadership position within the business, responsible for ensuring that our installation operations run efficiently and effectively every day.

You will oversee engineer scheduling, installation planning, scaffolding coordination, parts and materials management, customer communications, workmanship quality & compliance ensuring every project is delivered on time and to the highest standard.

The successful candidate will be the operational hub of the business, managing multiple moving parts simultaneously, proactively resolving issues, and ensuring jobs proceed as planned while maintaining excellent customer satisfaction.

This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and can confidently manage both planned operations and reactive challenges.

Key Responsibilities

Day-to-Day Operations Management

Take ownership of the daily operational delivery of all solar installation projects.
Manage engineer schedules, workloads, and diary planning to maximise productivity and efficiency.
Ensure installation jobs are fully prepared and ready to proceed as scheduled.
Coordinate scaffolding contractors, suppliers, and installation teams to ensure projects remain on track.
Monitor installation progress and proactively identify potential issues before they impact delivery.
Manage reactive operational issues including engineer availability, weather-related delays, customer requests, material shortages, and installation challenges.
Reallocate resources and adjust schedules when unforeseen circumstances arise.
Ensure all necessary documentation, equipment, and materials are in place prior to installation dates.
Liaise closely with installation teams to ensure smooth communication and project execution.
Maintain visibility of all active projects and ensure installation targets are achieved.
Manage a network of contractors and ensure the quality of work is maintained.
Ensure all work is carried out in line with MCS standards.

Customer Success & Journey Management

Own the customer journey from post-sale through to installation completion.
Act as the primary operational contact for customers once projects have been scheduled.
Provide regular updates and clear communication throughout the installation process.
Resolve customer queries, concerns, and escalations in a professional and timely manner.
Ensure customers receive a seamless and positive experience throughout their project.
Monitor customer feedback and identify opportunities to improve service delivery.

Supplier & Contractor Coordination

Manage relationships with scaffolding providers, suppliers, and subcontractors.
Ensure scaffolding installations and removals are completed in line with project schedules.
Coordinate deliveries of solar panels, inverters, batteries, mounting systems, and other equipment.
Monitor stock levels and work with suppliers to minimise installation delays.

Process Improvement & Reporting

Develop and improve operational processes to support business growth.
Monitor operational performance and identify areas for efficiency improvements.
Track and report on key operational metrics.
Support senior management with planning, forecasting, and operational reporting.
Contribute to the development of scalable systems and processes as the business continues to expand.

About You

Essential Experience & Skills

Previous experience in an Operations Manager, Installations Manager, Service Delivery Manager, Customer Success Manager, or similar operational role.
Experience coordinating field-based engineers, installers, or technical teams.
Electrical and solar qualifications
Strong diary management and scheduling experience.
Excellent organisational and planning skills.
Proven ability to manage multiple projects and priorities simultaneously.
Strong problem-solving skills with the ability to react quickly to changing situations.
Excellent communication and customer service skills.
Strong IT skills, including experience using CRM and scheduling systems.
Ability to work under pressure and maintain attention to detail.

Desirable Experience

Experience within solar, renewable energy, electrical, construction, utilities, or home improvement sectors.
Understanding of installation project management.
Experience working with subcontractors and external suppliers.
Knowledge of operational KPI reporting and process improvement.

Pay: Up to £50,000.00 per year

Benefits:

Company pension
Cycle to work scheme

Licence/Certification:

Electrical qualification (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

senior customer engineer jobs in stockport, gtm

Solar Operations Manager

Senior Configuration Engineer

Metering Operations Installation Scheduler

Business Development Manager (BDM)

Senior Infrastructure Engineer - Consulting

Internal Systems Manager

Senior Platform Engineer

Senior Examining Engineer

Senior / Principle Engineer

Senior Mechanical Design Engineer

Senior Infrastructure Engineer - Projects

Senior Electronics Engineer

Senior LV Engineer

Senior Network Engineer (Service Provider)

Senior Data Engineer

Senior Principal Mechanical Engineer

Senior/Associate Mechanical Engineer

Senior DevOps Engineer

Senior Software Engineer

Senior Systems Engineer

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