Support escalation engineer Work, Jobs in Stockton On Tees, Dur (with Salaries)

Level 3 EUC Engineer - 6 Month Contract
Ekco —Stockton-on-Tees
- Communication skills
Quick apply
Hardware Support Engineer, Amazon Robotics - Robotics Delivery & Packaging Innovation
Amazon UK Services Ltd. —Stockton-on-Tees
- Full-time
- Computer Science
- Up to 50% travel
- Maintenance
Infrastructure and Network Engineer
Waterstons —Durham
- £27,000 - £32,000 a year
- Weekend availability
- Hybrid work
- Employee assistance programme
- Sick pay
Service Desk Engineer
Waterstons —Durham
- £28,000 - £32,000 a year
- Weekend availability
- Hybrid work
- Continuous improvement
- Employee assistance programme
- Sick pay
Technical Project Manager
razorblue Careers —Stockton-On-Tees
- £40,000 - £45,000 a year
- Hybrid work
- PMP
- Customer service
- Writing skills
- Life insurance
- Referral programme
Quick apply
5d
Senior Identity Protection Specialist
FUJIFILM Biotechnologies —Billingham
- Full-time
- Computer Science
- Bachelor's degree
- Communication skills
Senior Cloud & Infrastructure Engineer
Causeway Technologies —Middlesbrough
- Hybrid work
- Mentoring
- Annual leave
- Employee assistance programme
Quick apply
Account Manager - North East or North Yorkshire
HSL Compliance Limited —Durham
- CRM software
- Supervising experience
- Team management
- Annual leave
- Sick pay
Quick apply
Project Controls Specialists - All Levels - Planning
Turner & Townsend —Stockton-on-Tees
- Full-time
- Microsoft Office
- Leadership
- Communication skills
Quick apply
Cost Engineer - Project Controls - Energy Projects
Turner & Townsend —Stockton-on-Tees
- Full-time
- Hybrid work
- Communication skills
Quick apply
Senior Cost Engineer - Project Controls - Energy Projects
Turner & Townsend —Stockton-on-Tees
- Full-time
- Hybrid work
- Communication skills
Quick apply
Dynamics 365 F&O Platform Engineer
END —Washington
- Full-time
- Azure
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
5d
Wind Turbine Technician (Vestas & Nordex Platforms) - Adamas
Galetech Group —Sunderland
- Weekend availability
- Inventory control
- Communication skills
- Mechanical knowledge
Quick apply

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Hardware Support Engineer, Amazon Robotics - Robotics Delivery & Packaging Innovation
Amazon UK Services Ltd. —Stockton-on-Tees
The role involves immersive field work to experience operator challenges firsthand, then driving engineering improvements that enhance system reliability…
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The successful candidate will work closely with Level 3 engineers, EUC teams, infrastructure, networking, AD, Security and project stakeholders to troubleshoot…
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support escalation engineer jobs near stockton on tees, dur

Level 3 EUC Engineer - 6 Month Contract

Ekco -
Stockton-on-Tees

Quick apply

Job details

Fixed term contract

Qualifications

Technical troubleshooting
Stakeholder collaboration
SCCM
Software deployment
Stakeholder liaison
IT service management
Technical writing
Multidisciplinary collaboration
Application support
Root cause analysis
Communication skills
Active Directory

Full job description

About Ekco

Founded in 2016, Ekco has quickly become one of Europe’s fastest-growing cloud solution providers and your trusted security-first Managed Service Provider. IT leaders choose Ekco to drive operational efficiency, scale smarter and stay ahead of risk – powered by local expertise, delivered at European scale.

We specialise in helping organisations advance their cloud maturity guiding transformation, strengthening security, and maximising the value of their technology investments.

️ In simple terms: we help organisations modernise with confidence securing their systems, optimising their cloud, and keeping them resilient in a rapidly changing world.

Today, we’re a thriving team of 1,000+ talented and supportive colleagues across the UK, Ireland, Benelux, South Africa, and Malaysia—and we’re continuing to grow.

At Ekco, how we work matters as much as what we deliver. Our people live by four core values that shape everything we do:

On It: We take ownership, follow through, and get things done.
All In: We collaborate, support each other, and commit fully to shared goals.
Connected: We build trusted relationships with colleagues, clients, and partners.
Hungry to Grow: We stay curious, keep learning, and push ourselves to the next level.

If these values resonate with you, you’ll feel right at home here.

The Role

We are seeking an experienced Level 3 EUC Engineer to provide support within a large scale enterprise transformation and device migration programme, within a highly regulated pharmaceutical GMP environment. The role will focus on ensuring business critical applications remain stable, supported, compliant, and fully operational throughout migration and deployment activities.

The successful candidate will act as a technical escalation point for complex application-related issues, working closely with infrastructure, EUC, security, deployment, and project teams to support application compatibility, deployment readiness, and operational continuity.

Day-to-day at Ekco:

Provide Level 3 technical support for enterprise devices and applications across a complex IT environment
Develop technical solutions across the EUC landscape
Troubleshoot and resolve advanced issues as required by the programme
Support application readiness activities associated with device migration and workplace transformation projects
Investigate application compatibility issues across Windows endpoint environments
Coordinate application testing, validation, and user acceptance activities
Support software deployment, packaging, and release management processes
Work closely with EUC, infrastructure, networking, and security teams to resolve cross-functional technical issues
Analyse application logs, system behaviour, and performance issues to identify root causes
Support incident, problem, and change management activities in line with ITIL processes
Maintain technical documentation, support procedures, and knowledge articles
Assist with application lifecycle management, patching, upgrades, and decommissioning activities
Support deployment scheduling and migration cutover activities where required
Engage with third-party vendors and application owners to coordinate onboarding activities
Ensure applications comply with organisational security and operational standards

Requirements

Proven experience in Level 3 EUC devices and application support within enterprise environments
Strong troubleshooting and root cause analysis skills
Experience supporting Windows-based enterprise applications
Experience working within large-scale IT migration or transformation programmes
Understanding of application deployment and packaging processes
Experience with technologies such as:
Microsoft Windows 10/11
Active Directory
SCCM
Citrix or VDI environments
Application packaging
Kiosk Mode and other techniques as required
Experience working within ITIL-based support environments
Experience working within highly regulated or controlled enterprise environments
Strong stakeholder communication and coordination skills
Ability to manage multiple priorities within fast-paced project environments
Demonstrate proficiency in planning and coordination, with a high level of organisational capability
Desirable: Experience in a GMP IT/OT environment

Why Ekco

️ Microsoft’s 2023 Rising Star Security Partner of the Year
First Irish Microsoft MSP to achieve all four Microsoft Security Specializations
Ranked 4th fastest-growing technology company in the Deloitte Fast50 Awards
A culture rooted in diversity, equality, inclusion & belonging
A commitment to internal mobility and career progression
Flexible, family-friendly working at the heart of our culture
Proud to be your trusted security-first Managed Service Provider chosen by IT leaders to drive operational efficiency, scale smarter and stay ahead of risk.

Quick apply

Refine Your Search

support escalation engineer jobs in stockton on tees, dur

Level 3 EUC Engineer - 6 Month Contract

Hardware Support Engineer, Amazon Robotics - Robotics Delivery & Packaging Innovation

Infrastructure and Network Engineer

Service Desk Engineer

Technical Project Manager

Senior Identity Protection Specialist

Senior Cloud & Infrastructure Engineer

Account Manager - North East or North Yorkshire

Project Controls Specialists - All Levels - Planning

Cost Engineer - Project Controls - Energy Projects

Senior Cost Engineer - Project Controls - Energy Projects

Dynamics 365 F&O Platform Engineer

Wind Turbine Technician (Vestas & Nordex Platforms) - Adamas

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