Career coach Work, Jobs in Stoke On Trent, Eng (with Salaries)

Quality Assurance Performance Coach (9-12 month FTC)
Water Plus —Stoke-on-Trent
- From £27,000 a year
- 8 hour shift
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
14d
Team Leader
Progress Rail —Stoke-on-Trent
- Up to £44,100 a year
- Weekend availability
- Maintenance
- Continuous improvement
- Welding
- Annual leave
- Sick pay
Quick apply
14d
Barista
Starbucks —City of Stoke-on-Trent
- Weekend availability
- Store discount
- Employee assistance programme
Fitness Coach
JDGYMS —Stoke-on-Trent
- Part-time
- Business
- Leadership
- Employee discount
Quick apply
9d
Best Start Inclusion Practitioner
Telford and Wrekin Council —Telford
- £31,537 - £33,699 a year
- Part-time
- Hybrid work
- School
- Free parking
- Employee discount
13d
Hospitality Apprenticeship Trainer
Lifetime Training Group —Stoke-on-Trent
- Up to £31,212 a year
- Full-time
- Remote
- Hospitality
- Management
- IT
- Annual leave
9d
Junior People Partner
Hometree Group —Stoke-on-Trent
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Management
- IT
- In-person
- Employee discount
Quick apply
Assistant Manager
Cappello Lounge —Newcastle-under-Lyme
- £33,200 - £36,000 a year
- Overtime
- Hospitality
- Casual dining restaurant
- Restaurant experience
- Employee discount
Quick apply
Graduate Sports Therapist- Private MSK Clinic
Peak Chiropractic Ltd —Stoke-on-Trent
- £30,000 - £50,000 a year
- Weekend availability
- Anatomy knowledge
- Bachelor's degree
- Patient care
Quick apply
2d
Retail Deputy Store Manager
poltronesofà —Stoke-on-Trent
- £29,000 - £50,000 a year
- Full-time
- Customer service
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
7d
Warehouse Supervisor
Bathroom Mountain —Stoke-on-Trent
- £28,000 a year
- Full-time
- Supervising experience
- Organisational skills
- Warehouse experience
- Free parking
- Employee discount
Quick apply
2d
Physiotherapist – Private MSK Development Pathway
Peak Chiropractic Ltd —Stoke-on-Trent
- £30,000 - £60,000 a year
- Full-time
- Anatomy knowledge
- Master's degree
- Bachelor's degree
Quick apply
2d
Head of Project Management Office (PMO)
Converge Technology Solutions —Stafford
- £75,000 - £78,250 a year
- Full-time
- Hybrid work
- Project management
- No degree
- IT
2d
Supervisor
Popeyes UK —Stoke-on-Trent
- £12.75 - £13.25 an hour
- Full-time
- Supervising experience
- Communication skills
- Employee discount
- Flexible schedule
Quick apply
9d
Deputy Manager
Iceland —Stoke-on-Trent
- £31,000 - £33,000 a year
- Full-time
- Team management
- Retail management
- Leadership
- Employee discount
- Referral programme
Senior Claims Handler EL/PL
Davies —Stoke-on-Trent
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- IT
- Employee assistance programme
- Employee discount
Quick apply
Support Worker (Nights)
Hebol Support Ltd —Stoke-on-Trent
- From £13 an hour
- Part-time
- Cooking
- Travel
- IT
Quick apply
2d
Assistant Manager - Stoke -On-Trent
Hays Travel —Stoke-on-Trent
- Full-time
- Time management
- Annual leave
- Employee discount
13h
Floor Manager
B&M Retail —Stoke-on-Trent
- Weekend availability
- Leadership
- Employee discount
Warehouse Supervisor
DSV —Stoke-on-Trent
- Full-time
- Management
- Microsoft Office
- Supervising experience
- Annual leave
- Employee discount

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Quality Assurance Performance Coach (9-12 month FTC)

Water Plus -
Stoke-on-Trent

Quick apply

Job details

Full-time | Fixed term contract
From £27,000 a year
14 days ago

Benefits

Free parking
Casual dress
Annual leave
Company pension
Employee assistance programme
Employee discount
Referral programme
On-site parking

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
GCSE
English
Quality assurance
Communication skills

Full job description

Quality Assurance Performance Coach

Full Time / Fixed Term / From £27,000, depending on experience / Office Based / Stoke-on-Trent

The chance to work for an award‑winning business that genuinely values its people.

Why Water Plus?

Water Plus is the UK’s largest water retailer for business customers, supporting around 350,000 businesses across England and Scotland – from small independent traders to some of the UK’s biggest organisations.

We’re proud to be:

Award‑winning, including the UK Customer Satisfaction Award for Sustainable Customer Service 2025
A Real Living Wage Employer – because paying people fairly matters
A business that puts people, customers and values at the heart of everything we do

As we continue to grow, we’re expanding our friendly and knowledgeable Customer Service Contact Centre team in Stoke-on-Trent.

What makes this role stand out is its influence. You’ll go beyond simply reviewing work—you’ll provide objective insight that helps shape decisions, improve controls, and highlight where things are working well or where risk needs to be mitigated. Through detailed quality assessments, data analysis, and trend identification, you’ll give leaders the clarity they need to act with confidence.

At the heart of the role is ownership of quality. You’ll ensure that standards are applied consistently, supporting a culture where accountability and continuous improvement are embedded in everyday activity. Your findings won’t sit in reports—they’ll drive meaningful change, helping to refine processes and enhance overall performance.

The Quality Assurance Performance Coach plays a critical role in driving excellence across customer journeys by assessing performance, delivering effective coaching, and leading hypercare initiatives. This position ensures individuals and teams meet or exceed quality standards, productivity goals, and customer satisfaction targets.

What you’ll be doing

Conduct detailed quality assurance assessments to ensure adherence to business controls, policies, and regulatory requirements
Analyse quality data and identify trends, risks, and areas for improvement across teams and processes
Produce clear, accurate reporting to inform stakeholders and support evidence-based decision making
Maintain and continuously improve quality frameworks, standards, and assessment methodologies
Collaborate with stakeholders to ensure consistent application of controls and alignment with business objectives
Provide targeted coaching and feedback where required to address quality gaps and support performance improvement.

Essential Knowledge and Skills

Strong understanding of quality assurance principles, risk management, and business control frameworks
Ability to analyse data, identify trends, and translate insights into clear, actionable recommendations
Excellent attention to detail with a consistent focus on accuracy and adherence to standards
Strong stakeholder management skills with the confidence to provide constructive challenge and influence outcomes
Effective communication skills, both written and verbal, with the ability to present findings clearly
Capability to deliver targeted coaching and feedback to support quality improvement when required

Qualifications

GCSE Grade C or equivalent pass in math's and English

Desirable knowledge and skills

Any coaching accreditations
IQA

Working hours (work–life balance comes as standard)

· 37.5 hours per week

· Monday to Friday only

· No evenings. No weekends.

You’ll work an 8‑hour shift between 8:00am and 5:30pm, on a rotating schedule:

Start times: 8:00 / 9:00
Finish times: 4:30 / 5:30

After successfully completing your 6‑month probation, you’ll have the choice to:

Work 1 day per week from home, or
Continue working fully from the office – it’s completely up to you

What’s in it for you?

· Salary: From £27,000 per annum, depending on experience

· 25 days annual leave, plus:

o All Bank Holidays

o Your birthday off – every year

o Option to buy or sell up to 5 days holiday

· Free on‑site parking

· Free Healthcare Cash Plan

· Pension scheme (matched up to 6%) & Life Assurance

· Confidential Employee Assistance Programme

· Discounts at 350+ major brands

· Star Awards employee recognition scheme

· Long service recognition and rewards

· Access to Water Plus Academy for personal and professional development

· Refer a Friend scheme

About Water Plus

Formed in 2017 as a joint venture between United Utilities and Severn Trent, Water Plus was created when the water market provided businesses with the ability to choose their water supplier.

Today, we’re a the largest water retailer in England, with more than 366,000 business customers across England and Scotland – known not just for great customer service, but for creating a workplace where people can grow, feel valued and build long‑term careers.

Ready to apply?

If this sounds like the right fit for you, we’d love to hear from you.

Please note:

Roles may close early due to high interest
Offers are subject to a satisfactory basic DBS check
Previous applicants need not apply

Pay: From £27,000.00 per year

Benefits:

Casual dress
Free parking

Ability to commute/relocate:

Stoke-on-Trent ST4 4TW: reliably commute or plan to relocate before starting work (required)

Application question(s):

What is your notice period?
Please summarise your experience relevant to this contact centre position, including advising why this opportunity attracts you.
Please briefly summarise your PC skills, highlighting what you use a PC for day-to-day.
To enable us to plan effectively, please list the dates of any holidays already booked and or have any scheduled appointments e.g. driving test... up until 31st March 2027. Or state N/A if you do not have any scheduled commitments.

Licence/Certification:

right work in UK without employer sponsorship now or future (required)

Work Location: In person

Quick apply

Refine Your Search

career coach jobs in stoke on trent, eng

Quality Assurance Performance Coach (9-12 month FTC)

Team Leader

Barista

Fitness Coach

Best Start Inclusion Practitioner

Hospitality Apprenticeship Trainer

Junior People Partner

Assistant Manager

Graduate Sports Therapist- Private MSK Clinic

Retail Deputy Store Manager

Warehouse Supervisor

Physiotherapist – Private MSK Development Pathway

Head of Project Management Office (PMO)

Supervisor

Deputy Manager

Senior Claims Handler EL/PL

Support Worker (Nights)

Assistant Manager - Stoke -On-Trent

Floor Manager

Warehouse Supervisor

I want to receive the latest job alerts for career coach in stoke on trent, eng

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