Customer experience manager Work, Jobs in Stoke On Trent, Eng (with Salaries)

Deputy Manager
Iceland —Stoke-on-Trent
- £31,000 - £33,000 a year
- Full-time
- Team management
- Retail management
- Leadership
- Employee discount
- Referral programme
Assistant Manager
Five Guys UK —Stoke-on-Trent
- From £35,870 a year
- Weekend availability
- Quick service & fast food restaurant
- IT
- Leadership
- Annual leave
- Employee assistance programme
8d
Customer Service Manager
Morrisons —Stoke-on-Trent
- Hospitality
- Team management
- Employee discount
Quick apply
Team Manager
Well Pharmacy —Stoke-on-Trent
- £32,545 a year
- Management
- Continuous improvement
- Organisational skills
- Annual leave
- Employee discount
Customer Experience Team Manager
Premier Estates Ltd —Macclesfield
- Monday to Friday
- Customer service
- Annual leave
- Referral programme
Customer Service Manager
B&M Retail —Stoke-on-Trent
- Weekend availability
- Leadership
- Employee discount
Manager Designate
United Carpets —Stoke-on-Trent
- Up to £35,000 a year
- Weekend availability
- Sales
- In-person
- Retail management
- Employee discount
Quick apply
12d
VodafoneThree - Customer Improvement Specialist
Vodafone —Stoke-on-Trent
- Full-time
- Hybrid work
- Microsoft Office
- Employee discount
6d
Service Manager | Aftersales Manager | Workshop Manager
Holdcroft —Stoke-on-Trent
- £59,000 a year
- Full-time
- Customer service
- Supervising experience
- Leadership
- Free parking
- Employee assistance programme
8d
Aftersales Manager
Law Truck Centre Ltd —Stoke-on-Trent
- £35,000 - £45,000 a year
- Full-time
- Customer service
- Organisational skills
- In-person
- Free parking
Quick apply
Assistant Manager
Nandos —Stoke-on-Trent
- Up to £31,532 a year
- Full-time
- Management
- Employee discount
- Referral programme
7d
Customer Experience Manager
Sainsbury's —Telford
- From £32,700 a year
- Management
- Leadership
- Employee discount
Business Adminstrator
Nuffield Health —Newcastle-under-Lyme
- Up to £26,038 a year
- Part-time
- Free parking
- Employee discount
17h
Replenishment Manager
B&M Retail —Stoke-on-Trent
- Weekend availability
- Leadership
- Employee discount
Service Co-ordinator - Helpdesk - 12 month FTC
Equans —Stoke-on-Trent
- 8 hour shift
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Store Manager
The White Company —Milton
- Employee discount
CCTV Control Room Operator
Equans —Stoke-on-Trent
- £29,455.58 a year
- Full-time
- Microsoft Outlook
- English
- Microsoft Office
- Annual leave
- Employee assistance programme
VodafoneThree - Strategy Lead
Vodafone —Stoke-on-Trent
- Full-time
- Hybrid work
- Communication skills
- Employee discount
12d
Operations Manager
First Bus —Stoke-on-Trent
- Full-time
- Management
- Customer service
- Travel
- Employee assistance programme
- Employee discount
18h
Business Development Manager (BDM) - Stoke - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Stoke-on-Trent
- £35,875 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply

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customer experience manager jobs near stoke on trent, eng

Deputy Manager

Iceland -
Stoke-on-Trent

Apply Now

Job details

Full-time
£31,000 - £33,000 a year

Benefits

Employee discount
Referral programme

Qualifications

Team management
Retail management
Leadership
Communication skills

Full job description

As one of the Best Big Companies to Work For, we have a rich history of loving our customers and looking after our teams.

We understand that success is achieved through our people, and we are searching for a committed and passionate Deputy Manager to join our growing business.

As Deputy Manager you will work in collaboration with the Store Manager to maximise profit, lead the team, deliver a seamless operation and ensure the success of our store.

Key responsibilities include:

Maximise profit:

Play an active role in all areas of store performance, reviewing sales, operations, and digital performance weekly to identify priorities and drive actions to improve results.
Focus on delivering great availability and cost controls through excellent processes.
Create a culture of "sell a £, save a £" to maximise store sales and profit.
Deliver on all agreed KPIs.

Engage, develop & retain great people:

Support the Store Manager with Talking Shop and work well with the Talking Shop representative.
Drive team engagement by communicating effectively and showing appreciation and respect for every team member.
Foster an inclusive culture where everyone can be their best at work.
Take a proactive approach to upskilling the team using all available resources, development options, and on-the-job coaching to grow talent and improve capability.
Manage the team effectively using performance processes and continuous conversations.

Doing the right processes and doing them right:

Ensure a store walk is completed daily to focus on what the customer sees and take relevant action.
Role model a proactive approach to service, both in-store and at the doorstep, always aiming to be the best place to shop.
Ensure all cash handling and security policies and processes are fully implemented in the store.
Deliver the best digital service by implementing all "One Best Way" processes in the store through the team.
Ensure legal compliance across all areas to minimise any risk to the business.
Implement all health and safety policies and processes fully in the store, keeping teams and customers safe.

Leadership:

Lead by example to get the best from the team and provide the best service to customers.
Be approachable and respectful to customers and colleagues.
Work together with enthusiasm and take action to reduce waste.
Show consideration for the business and its people.
Take full responsibility for the store operation, colleagues, and customers in the Store Manager’s absence.
Communicate effectively, having regular conversations and listening to understand.
Plan in advance, prioritising key tasks and activities.
Set the pace of the team by being hands-on to deliver a great store.
Solve problems by making the right decisions for the store.
Coach the team by asking the right questions to drive performance and help them be their best.
Delegate tasks at the right time to the right colleagues.
Motivate the team to deliver consistent operational standards.

Required skills & experience:

Proven experience in a retail management role.
Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Ability to work in a fast-paced environment and manage priorities.
Customer-focused with a passion for delivering outstanding service.
Strong problem-solving and decision-making abilities.
Flexibility to work across different stores.

What We Offer:

15% discount in all Iceland and The Food Warehouse stores.
33 days holiday (including Bank Holidays).
Christmas vouchers – increasing with length of service.
Refer a Friend scheme.
Christmas saving schemes.
Long service awards.
Option to join a healthcare plan.
Grocery Aid for free and confidential financial, emotional and practical support.
Clear career pathways with opportunities for development and progression.
A supportive and inclusive work environment.

Apply now to join the team and start your Iceland story!

#LI-DG1

Apply Now

Refine Your Search

customer experience manager jobs in stoke on trent, eng

Deputy Manager

Assistant Manager

Customer Service Manager

Team Manager

Customer Experience Team Manager

Customer Service Manager

Manager Designate

VodafoneThree - Customer Improvement Specialist

Service Manager | Aftersales Manager | Workshop Manager

Aftersales Manager

Assistant Manager

Customer Experience Manager

Business Adminstrator

Replenishment Manager

Service Co-ordinator - Helpdesk - 12 month FTC

Store Manager

CCTV Control Room Operator

VodafoneThree - Strategy Lead

Operations Manager

Business Development Manager (BDM) - Stoke - Circa 41k Package - 53k OTE Uncapped

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