Customer service team Work, Jobs in Stoke On Trent, Eng (with Salaries)

Customer Service Advisor
Barclays —Stoke-on-Trent
- £26,700 a year
- Weekend availability
- Customer service
- Administrative experience
- Banking
- Life insurance
Sales Assistant - Longton
Smyths Toys —Stoke-on-Trent
- £11.00 - £12.90 an hour
- Temporary
- Store discount
- Employee assistance programme
8d
Customer Team Member
Co-op —Stoke-on-Trent
- £13.04 an hour
- Overtime
- Bakery
- Paid training
- Employee discount
2d
Service Colleague (Express)
ASDA —Stoke-on-Trent
- £13.10 an hour
- 8 hour shift
- Employee assistance programme
- Employee discount
6d
Receptionist/Administrator
Care UK —Stafford
- £12.75 an hour
- Microsoft Office
- Employee discount
Customer Assistant
Lidl —Stoke-on-Trent
- £13.45 an hour
- Part-time
- Customer service
- Bakery
- Store discount
- Employee discount
1d
Customer Service Advisor
Tile Mountain Group —Stoke-on-Trent
- From £26,436.80 a year
- Full-time
- Sales
- Customer service
- Organisational skills
- Free parking
- Employee discount
Quick apply
3d
Sales Colleague
Currys —Longton
- £12.71 an hour
- Part-time
- Sales
- Annual leave
- Employee discount
5d
Retail Customer Service
Entain —Stoke-on-Trent
- £13 an hour
- Overtime
- Cash handling
Sales Assistant
WHSmith Group —Stoke-on-Trent
- Part-time
- Annual leave
- Employee assistance programme
Quick apply
Front of House Team Member
Nuffield Health —Stoke-on-Trent
- Up to £12.84 an hour
- Part-time
- Computer skills
- Café
- Communication skills
CCTV Control Room Operator
Equans —Stoke-on-Trent
- £29,455.58 a year
- Full-time
- Microsoft Outlook
- English
- Microsoft Office
- Annual leave
- Employee assistance programme
Customer Service Representative
Nemesis Now Ltd —Stoke-on-Trent
- Full-time
- Microsoft Word
- Microsoft Outlook
- English
- Free parking
- Flexible schedule
Quick apply
7d
Retail Customer Assistant at Royal Stoke Hospital
Royal Voluntary Service —Stoke-on-Trent
- £12.71 an hour
- Overtime
- Customer service
- Administrative experience
- Organisational skills
- Employee assistance programme
- Sick pay
5d
Team Member (Delivery)
NEXT —Stoke-on-Trent
- £8.28 - £12.71 an hour
- 8 hour shift
- Customer service
- Employee discount
2d
Sales Assistant
WHSmith Travel —Stoke-on-Trent
- Part-time
- Annual leave
- Employee assistance programme
Quick apply
Sales Assistant (8 hrs)
Deichmann —Stoke-on-Trent
- Up to £12.91 an hour
- 8 hour shift
- Communication skills
Front of House Receptionist
Rent Eaze Ltd —Stoke-on-Trent
- £25,000 - £35,000 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Customer Service - Technical Support Engineer
Overclockers UK —Stoke-on-Trent
- Weekend availability
- Customer service
- Windows
- In-person
Quick apply
9d
Pickup Service Delivery Agent / Customer Services
DPD Group UK —Stoke-on-Trent
- £25,000 a year
- Weekend availability
- Hybrid work
- Customer service
- Microsoft Office
- Administrative experience
- Free parking
Quick apply
8d

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Customer Service Advisor

Barclays -
Stoke-on-Trent

Apply Now

Job details

Permanent
£26,700 a year

Benefits

Company pension
Private medical insurance
Life insurance

Qualifications

Customer service
Administrative experience
Banking

Full job description

Date live: 08/07/2026

Business Area: BUK Customer Care UK

Area of Expertise: Banking Operations

Contract: Permanent

Reference Code: JR-0000111313

Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You’ll be the friendly face and first point of contact for our Retail Banking customers in branch or at one of our local hubs, offering face to face guidance and support with every interaction.

As part of our Customer Care team, you’ll work 5 days per week, including some weekends, and start with a competitive salary of £26,700. On top of that, you’ll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we’ll ensure you have everything you need to succeed and grow with us.

At Barclays, we’re not just offering you a role—we’re offering you a career.

This role is primarily based in our Uttoxeter branch; however, training will take place at the Hanley branch.

Purpose of the role

To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels.

Accountabilities

Collaboration across multiple digital channels to personalise each interaction with a customer.
Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support.
Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently.
Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time.
Support teams within the business operations function as needed, including risk management, compliance and collections.
Comply with all regulatory requirements and internal policies related to customer care.
To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels.

Analyst Expectations

To meet the needs of stakeholders/ customers through specialist advice and support
Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles.
Likely to have responsibility for specific processes within a team
They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources.
If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team.
Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.
Check work of colleagues within team to meet internal and stakeholder requirements.
Provide specialist advice and support pertaining to own work area.
Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams.
Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise.
Make judgements based on practise and previous experience.
Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures.
Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.
Build relationships with stakeholders/ customers to identify and address their needs.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Apply Now

Refine Your Search

customer service team jobs in stoke on trent, eng

Customer Service Advisor

Sales Assistant - Longton

Customer Team Member

Service Colleague (Express)

Receptionist/Administrator

Customer Assistant

Customer Service Advisor

Sales Colleague

Retail Customer Service

Sales Assistant

Front of House Team Member

CCTV Control Room Operator

Customer Service Representative

Retail Customer Assistant at Royal Stoke Hospital

Team Member (Delivery)

Sales Assistant

Sales Assistant (8 hrs)

Front of House Receptionist

Customer Service - Technical Support Engineer

Pickup Service Delivery Agent / Customer Services

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