Line lead Work, Jobs in Stoke On Trent, Eng (with Salaries)

ZONAL OPERATIONS FRONT LINE LEAD
Merlin Entertainments —Stoke-on-Trent
- £13.70 an hour
- Weekend availability
- Hospitality
- Resort
- Employee discount
13d
Team Leader
Upwards Care Solutions —Stoke-on-Trent
- From £29,800 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Leadership
- Employee assistance programme
Quick apply
Customer Service Advisor
Barclays —Stoke-on-Trent
- £26,700 a year
- Weekend availability
- Customer service
- Administrative experience
- Banking
- Life insurance
VodafoneThree - Strategy Lead
Vodafone —Stoke-on-Trent
- Full-time
- Hybrid work
- Communication skills
- Employee discount
11d
Site Manager
The Vella Group —Stoke-on-Trent
- £50,000 - £55,000 a year
- Full-time
- Childcare
- Contracts
- Negotiation
- Free parking
- Employee discount
Quick apply
Team Manager
Well Pharmacy —Stoke-on-Trent
- £32,545 a year
- Management
- Continuous improvement
- Organisational skills
- Annual leave
- Employee discount
Retail Customer Assistant at Royal Stoke Hospital
Royal Voluntary Service —Stoke-on-Trent
- £12.71 an hour
- Overtime
- Customer service
- Administrative experience
- Organisational skills
- Employee assistance programme
- Sick pay
4d
Strategic Corporate Lead
Caudwell CHILDREN —Newcastle-under-Lyme
- £50,000 - £55,000 a year
- Full-time
- Hybrid work
- Business development
- Communication skills
- Negotiation
- Free parking
- Work from home
Quick apply
1d
Headteacher
Keys Children —Stoke-on-Trent
- £55,000 - £75,000 a year
- Full-time
- Leadership
- School
- Teaching
- Referral programme
Quick apply
Security Operations Manager
Mitie —Wolstanton
- Weekend availability
- Continuous improvement
- Team management
- Travel
Team Leader
CareTech Group —Newcastle-under-Lyme
- £13.79 an hour
- Weekend availability
- Cooking
- IT
- Communication skills
- Employee assistance programme
- Referral programme
8d
Client Services Team Leader
ISS Facility Services —Stoke-on-Trent
- Customer service
- Supervising experience
- Leadership
Quick apply
12d
Team Leader
Progress Rail —Stoke-on-Trent
- Up to £44,100 a year
- Weekend availability
- Maintenance
- Continuous improvement
- Welding
- Annual leave
- Sick pay
Quick apply
7d
Warehouse & Logistics Lead
Alkegen —Burslem
- Full-time
- Management
- Organisational skills
- Warehouse experience
12d
Store Manager
The White Company —Milton
- Employee discount
Clinical Lead
Serco Plc —Uttoxeter
- Up to £63,000 a year
- Full-time
- Hybrid work
- Supervising experience
- Leadership
- Employee assistance programme
People Partner
Gist Limited —Crewe
- Up to £60,000 a year
- Full-time
- In-person
- Annual leave
- Employee assistance programme
11d
Community Payback Supervisor - Stoke / Staffs
HM Prison & Probation Service —Stoke-on-Trent
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Driving
- Annual leave
- Employee discount
11h
Business Systems Delivery Lead
Bathroom Mountain —Stoke-on-Trent
- £35,000 - £40,000 a year
- Full-time
- Project management
- Software development
- In-person
- Free parking
- Employee discount
Quick apply
1d
Chaplain: Muslim
Ministry of Justice —Stoke-on-Trent
- £30,001 - £40,000 a year
- Weekend availability
- Hybrid work
- English
- Presentation skills
- Annual leave
8d

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line lead jobs near stoke on trent, eng

ZONAL OPERATIONS FRONT LINE LEAD

Merlin Entertainments -
Stoke-on-Trent

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Job details

Seasonal
£13.70 an hour
13 days ago

Benefits

Company pension
Employee discount

Qualifications

Hospitality

Full job description

What you'll bring to the team

Zonal Frontline Lead

Location: Alton Towers Resort

Reports to: Zonal Manager

Contract: Seasonal, Availability to work on a flexible rota covering 5 days out of 7, including weekend shifts will be required.

About the Role

We’re looking for a hands-on, energetic Zonal Frontline Lead to supervise and support a team of frontline, guest-facing colleagues at Alton Towers Resort. You’ll ensure operational excellence, safety, and outstanding guest experiences across rides, retail outlets, car parks, turnstiles, and accommodations. Acting as the first point of escalation for operational or guest-related issues, you’ll work closely with the Zonal Manager to maintain high standards and deliver a seamless guest journey.

Key Responsibilities

Lead, coach, and support frontline colleagues to deliver exceptional guest service and operational standards.
Conduct training sessions and performance reviews to develop team members.
Monitor cleanliness, presentation, and safety across rides, shops, and other areas.
Manage daily operations, including ride management, retail, car parks, turnstiles, and guest services.
Handle guest escalations, refunds, and operational disruptions efficiently.
Complete key holder duties, including opening and closing units and performing checklists.
Perform Zonal Duty Manager responsibilities when required.
Support operational spot checks to ensure service, efficiency, and safety standards.

Unit-Specific Responsibilities

Park Operations / Rides: Operate rides alongside the team, provide real-time coaching, and ensure safety protocols are followed.
Retail: Assist on the shop floor, coach staff, maintain a clean and organized environment, and resolve customer concerns.
Car Parks / Turnstiles: Support safe and efficient guest arrivals and departures.
Accommodation: Assist with check-in/out, maintain cleanliness standards, and guide colleagues to deliver high service levels.
Guest Excellence & Brand Partners: Ensure top-tier guest service, monitor satisfaction, and uphold operational standards in partnership with brand partners.

Merlin - It's where we playMerlin Entertainments

Merlin Entertainments2.19K subscribers

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Qualifications & Experience

Availability to work on a flexible rota covering 5 days out of 7, including weekend shifts
Experience in a customer-facing role, ideally in a theme park, hospitality, or retail environment.
Proven experience managing and leading colleagues to deliver results in a fast-paced environment
Strong teamwork, reliability, and a positive attitude.
Hands-on approach with the ability to lead by example.
Adaptable and flexible with priorities, including alternative shifts or ad hoc responsibilities.

Benefits

Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all our Merlin Attractions across the world rising to 40 after a year’s service
28 days holiday (including bank holidays)
Private pension scheme
40% discount online off LEGO
25% discount in our on-site retail shops and restaurants
Ongoing training and development opportunities
Plus, many more…

If you have any questions or if you require any assistance, because of a disability or medical condition, please contact us by email at [email protected] and one of the team will get back to you as soon as possible.

Pay Range

Compensation between GBP £13.70/Hr.-GBP £13.70/Hr.

Apply Now

Refine Your Search

line lead jobs in stoke on trent, eng

ZONAL OPERATIONS FRONT LINE LEAD

Team Leader

Customer Service Advisor

VodafoneThree - Strategy Lead

Site Manager

Team Manager

Retail Customer Assistant at Royal Stoke Hospital

Strategic Corporate Lead

Headteacher

Security Operations Manager

Team Leader

Client Services Team Leader

Team Leader

Warehouse & Logistics Lead

Store Manager

Clinical Lead

People Partner

Community Payback Supervisor - Stoke / Staffs

Business Systems Delivery Lead

Chaplain: Muslim

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