Technology management occupations Work, Jobs in Stoke On Trent, Sts (with Salaries)

IT Service Delivery Manager
Custodia —Knutsford
- £40,000 a year
- IT
- Communication skills
- Free parking
- Gym membership
Engineering Project Manager
VA Technology Ltd —Telford
- £50,000 - £60,000 a year
- Full-time
- Up to 50% travel
- Customer service
- Microsoft Office
Quick apply
7d
Technical Delivery Lead
Dechra Pharmaceuticals PLC —Northwich
- £90,000 - £95,000 a year
- Project management
- Travel
- Agile
- Employee assistance programme
Director of Technology Delivery
Instem —Stone
- Hybrid work
- Project management
- Mentoring
- Agile
- Employee assistance programme
- Life insurance
11d
Associate Technical Delivery Manager
Radius Limited —Crewe
- Full-time
- Project management
- Agile
- Employee assistance programme
Quick apply
IT Engineering Manager
bet365 —Stoke-on-Trent
- Full-time
- IT
Quick apply
Head of Product - Video Telematics
Radius Limited —Crewe
- Full-time
- Management
- Leadership
- Communication skills
Quick apply
Project Manager
JCB —Cheadle
- Full-time
- Microsoft Excel
- Engineering
- Microsoft Office
- Gym membership
Quick apply
Scrum-Master
Royal London —Alderley Edge
- DevOps
- Continuous improvement
- Agile
- Annual leave
Programme Manager
JCB —Rocester
- Full-time
- Project management
- Presentation skills
- Communication skills
- Gym membership
Software Product Development Manager
bet365 —Stoke-on-Trent
- Full-time
- Continuous improvement
- AI
Quick apply
6d
Head of Vision
Radius Limited —Crewe
- Full-time
- Management
- Leadership
- Communication skills
Quick apply
Shopify Development Manager
Shadow Foam Limited —Winsford
- £26,000 - £32,000 a year
- Part-time
- Hybrid work
- JavaScript
- Software development
- HTML
- Work from home
Quick apply
4d
Service and Operations Manager
Barclays —Knutsford
- IT
- AI
Product Owner
Custodia —Knutsford
- Up to £60,000 a year
- Full-time
- Agile
- Communication skills
- Free parking
- Annual leave
5d
Product Owner
Custodia Technology Limited —Knutsford
- £50,000 - £60,000 a year
- Full-time
- Agile
- In-person
- Communication skills
- Free parking
- Annual leave
Quick apply
5d
Senior Data Product Owner
TELESOFT LLC DBA CALERO —Cannock
- ERP systems
- Contracts
- APIs
Quick apply
Digital Colleague Experience Lead
Royal London —Alderley Edge
- AI
- Leadership
- Communication skills
- Annual leave
9h
Technical Platform Manager
Radius Limited —Crewe
- Full-time
- DevOps
- AWS
- Software development
- Employee assistance programme
Quick apply
5d
Principal Consulting Product Manager
Waters Corporation —Wilmslow
- £86,500 - £144,500 a year
- Laboratory experience
- Master's degree
- Product management

I want to receive the latest job alerts for technology management occupations in stoke on trent, sts

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

technology management occupations jobs near stoke on trent, sts

IT Service Delivery Manager

Custodia -
Knutsford

Apply Now

Job details

£40,000 a year

Benefits

Free parking
On-site gym
Company pension
Private medical insurance
Gym membership
Sick pay
On-site parking

Qualifications

ITIL
IT
Communication skills

Full job description

IT Service Delivery Manager

Reporting to: Ops Manager
Location: Knutsford - Office based

Salary: £40k per annum

Role Summary

The Service Delivery Manager is responsible for overseeing the delivery, performance, and continuous improvement of Custodias internal IT systems, tools, and outsourced technology services. This role ensures that internal technology infrastructure supports operational efficiency, scalability, and compliance across the business. Acting as the primary point of accountability for internal IT service management and vendor oversight, the individual will work closely with department heads, outsourced partners, and executive leadership to ensure technology services meet business needs and compliance requirements.

Key Responsibilities

Internal IT Systems Oversight
- Own the performance and lifecycle management of Custodias internal IT systems, platforms, and productivity tools.
- Ensure systems are reliable, secure, and aligned with business priorities and compliance mandates (e.g., ISO 27001, SOC 2 Type 2).
Outsourced Technology Vendor Management
- Manage relationships with third-party vendors and MSPs responsible for supporting Custodia's internal IT services and infrastructure.
- Oversee and actively manage all aspects of contracts with internal IT outsourcing partners, including negotiation of terms, diligent monitoring of compliance, and proactive resolution of any contractual issues or disputes.
- Ensure service levels are met and support contracts are actively monitored, evaluated, and renewed or adjusted as needed.
- Lead vendor performance reviews and enforce service delivery and escalation protocols.
Service Delivery & Operational Excellence
- Define, implement, and monitor SLAs and KPIs for internal IT services.
- Ensure efficient incident, change, and problem management processes are followed by internal and outsourced teams.
- Act as the escalation point for internal IT issues impacting productivity or business operations.
- Manage an internal ServiceDesk ensuring all tickets are monitored and completed with a Custodia SLA.
- Manage the Onboarding & Offboarding process, make improvements to ensure all new starters have the best possible chance to succeed.
Governance & Compliance
- Maintain alignment with Custodias compliance frameworks (ISO 27001, SOC 2 Type 2) for internal IT systems and tools.
- Ensure proper controls are in place around access management, data handling, and system availability.
- PIM management, ensuring correct permissions are being reviewed and assigned correctly.
Project Management
- Support internal teams implementing new tools, managing the project and ensuring all project go through the correct security measures.
- Work closely with the security and operations team to implement CyberArk, replacing our VDI Infrastructure.
Budgeting and Procurement
- Manage the internal IT operational budget and oversee procurement of IT tools, licenses, and services.
- Evaluate new tools and solutions to support operational goals, ensuring cost-effectiveness and strategic fit.
Continuous Improvement
- Drive continuous improvement initiatives to enhance the efficiency and effectiveness of partner services and user experience.
- Proactively identify and implement opportunities for automation, standardization, and modernization.
- Promote innovation and value addition through process optimization and excellence.
Stakeholder Engagement
- Collaborate closely with department leaders to understand internal technology needs and improve service responsiveness.
- Provide regular reporting to the COO and executive team on internal IT service performance, risks, and improvement plans.

Qualifications & Experience

5+ years of experience in IT service delivery or internal IT operations.
Proven track record in managing IT vendors, systems, and infrastructure in a modern, cloud-centric environment.
Familiarity with ITIL practices, service desk operations, and modern enterprise IT tools.
Strong knowledge of compliance standards such as ISO 27001 and SOC 2 Type 2.
Exceptional communication and stakeholder management skills.
Experience in regulated industries is a plus.

Benefits:

25 days holiday plus Bank Holidays

Free onsite Gym

BUPA healthcare & Dental care

Sick Pay

Pension 4%

Free onsite parking

Apply Now

Refine Your Search

technology management occupations jobs in stoke on trent, sts

IT Service Delivery Manager

Engineering Project Manager

Technical Delivery Lead

Director of Technology Delivery

Associate Technical Delivery Manager

IT Engineering Manager

Head of Product - Video Telematics

Project Manager

Scrum-Master

Programme Manager

Software Product Development Manager

Head of Vision

Shopify Development Manager

Service and Operations Manager

Product Owner

Product Owner

Senior Data Product Owner

Digital Colleague Experience Lead

Technical Platform Manager

Principal Consulting Product Manager

I want to receive the latest job alerts for technology management occupations in stoke on trent, sts

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected