The Digital Project Support Officer will support the delivery of digital transformation and technology projects across the Trust. The postholder will provide project administration, coordination, and technical support to ensure the successful implementation, maintenance, and upgrade of digital systems and services.
Working under the guidance of the Digital Project Manager, the postholder will assist in planning and delivering projects, undertake technical deployment activities, liaise with stakeholders, and contribute to the successful achievement of project objectives.
Provide administrative and technical support for digital projects, including diary management, meeting coordination, agenda preparation, minute taking, and timely distribution of project documentation. Maintain project records (plans, risk registers, issue logs, action trackers, status reports) to support effective governance and delivery.
Liaise with third-party suppliers, partner organisations, service users, and internal stakeholders to gather requirements, resolve issues, and support delivery of project objectives. Assist in developing guidance documents, training materials, user reference guides, standard operating procedures, and project communications.
Support digital project delivery through imaging, deployment, installation, and configuration of client devices and hardware. Transport, install, and maintain IT equipment across Trust sites. Create and maintain user accounts and access permissions, including Active Directory and NHS Mail. Investigate, troubleshoot, and resolve IM&T incidents and service requests, ensuring issues are logged, monitored, and resolved within agreed timescales.
Maintain asset management records, oversee equipment deployment and decommissioning, and support system testing and UAT. Complete tasks per project deadlines, the IM&T Work Plan, and guidance from the Digital Project Manager. Promote a customer-focused service by maintaining technical knowledge, complying with Trust policies, information governance, and cyber security standards.
We have an excellent reputation for being innovative, responsive and flexible to the changing clinical needs of the local population. We are treating more patients than ever before and are dedicated to improving services to deliver the best for our patients.
Our mission
Helping local people live longer, healthier lives.
Our vision
Provide safe, personal, co-ordinated care for the community we serve.
Our goals
We have developed six key strategic goals to make sure we continue to support people to live longer, healthier lives.
- To secure the best possible health and wellbeing for all our community
- To integrate and coordinate care in person-centred teams
- To deliver consistent, high quality, safe services
- To support our patients and users in being active partners in their care
- To be recognised as a leader in the fields of medical and multi-professional education, and population-based clinical research
- To innovate and continuously improve the quality of our services to deliver the best outcomes for our local population
MAIN DUTIES
Project Management
- Providing project admin support for specific projects including calendar management and minute taking.
Coordinate project schedules, maintain project calendars, record meeting minutes, and ensure actions are accurately documented and monitored to completion.
- Arrange and coordinate project meetings and project boards, ensuring that agendas, documentation, and minutes are prepared, maintained, and distributed in a timely manner.
Liaise with stakeholders to schedule meetings, prepare and distribute papers, maintain attendance records, and ensure actions arising from meetings are communicated appropriately.
- Assist in maintaining project documentation including project plans, risk registers, issue logs, and action trackers.
Ensure project records remain accurate and up to date, escalating emerging risks, issues, or delays to the Digital Project Manager where appropriate.
- Consulting with third party suppliers and other organisations as and when required.
Act as a point of contact for suppliers and external organisations, obtaining information, coordinating activities, and supporting the resolution of project-related queries.
- Consulting with service users and colleagues to determine issues and requirements as and when required.
Gather and document user requirements, feedback, and operational concerns to support the successful design, implementation, and adoption of digital solutions.
- To assist with the creation of advice, training, reference materials, and other guidance relating to projects.
Produce and maintain user guides, standard operating procedures, training materials, and communication documents to support project delivery and service adoption.
Technical Support
- Imaging, deployment and/or installation of Client Devices where required as part of the digital project.
Configure, test, deploy, and install desktops, laptops, mobile devices, peripherals, and associated software in accordance with Trust standards and project requirements.
- Transport IT infrastructure equipment between Trust sites as required to support digital projects and service delivery.
Use a personal vehicle to transport IT equipment, devices, and associated materials safely and securely between Trust and community sites across London. Support the deployment of new hardware, provide basic user guidance and training where required, and ensure all activities are undertaken in accordance with Trust policies. Reasonable business travel expenses, including fuel costs, will be reimbursed in line with Trust procedures.
- Create and manage user accounts and access permissions, including Active Directory and NHS Mail accounts, where required as part of project delivery.
Ensure user accounts are created, modified, and removed accurately and in accordance with information governance, cyber security, and access control procedures.
- To be responsible for IM&T faults and follow through to resolution where required as part of the digital project.
Log, investigate, monitor, and resolve technical incidents or service requests, escalating issues where necessary and keeping stakeholders informed of progress.
- Responsible for accurate asset management and decommissioning of old assets as required as part of the digital project.
Maintain accurate inventory records, track equipment throughout its lifecycle, and ensure secure disposal or redeployment of assets in accordance with Trust policies.
- Assist with system testing and user acceptance testing (UAT) activities where required.
Support the planning, execution, documentation, and reporting of testing activities, ensuring identified defects are recorded and communicated appropriately.
Personal Responsibilities
- Completing duties to deadlines agreed with the Digital Project Manager with digital projects, in accordance with the overall IM&T Work Plan and individual objectives.
Prioritise workload effectively and provide regular progress updates to ensure agreed milestones and objectives are achieved.
- Maintaining the IM&T reputation throughout the Trust as a high performing customer-focused service.
Deliver a professional, responsive, and customer-focused service, promoting positive working relationships with staff at all levels.
- Promote the development of evidence-based practice.
Support the use of recognised standards, guidance, and best practice principles when contributing to digital projects and service improvements.
- Participate in mandatory and role-specific training and development.
Maintain compliance with mandatory training requirements and actively engage in learning opportunities relevant to the role.
- Maintain up-to-date technical knowledge relevant to the role.
Keep informed of developments in digital technologies, NHS digital initiatives, and industry best practices to support effective service delivery.
- Ensure compliance with Trust policies, information governance requirements, and cyber security standards.
Handle information securely and undertake all duties in accordance with relevant legislation, Trust policies, and national guidance.
Team Working and Personal Development
- Attend meetings and represent the Digital Services team as required.
Contribute professionally to discussions, provide updates on assigned workstreams, and communicate outcomes to relevant colleagues.
- Work collaboratively with colleagues, service users, suppliers, and partner organisations.
Build effective working relationships to support successful project delivery and continuous service improvement.
- Share knowledge and best practice with colleagues.
Assist team members by sharing expertise, lessons learned, and practical guidance to support collective development.
- Participate in appraisal, supervision, and personal development activities.
Engage constructively in performance reviews and contribute to the development and achievement of personal objectives.
- Support wider Digital Services initiatives as required.
Provide assistance to other Digital Services workstreams and projects where priorities and workload permit.
