Helpdesk team manager Work, Jobs in Stratford Upon Avon, War (with Salaries)

Customer Experience Manager
Allgrounder Outdoor and Mobility Services —Coventry
- £36,000 - £46,000 a year
- Full-time
- Customer service
- Microsoft Office
- Analysis skills
- Life insurance
- Sick pay
Quick apply
4d
Helpdesk Scheduler
Emcor —Birmingham
- Full-time
- Computer literacy
- Employee assistance programme
- Referral programme
Quick apply
People Operations Lead
Serco Group —Solihull
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Case management
- Annual leave
- Employee assistance programme
Operations Supervisor
Emcor —Coventry
- £35,000 a year
- Full-time
- Customer service
- Microsoft Office
- Leadership
- Employee assistance programme
- Referral programme
Quick apply
Shift Supervisor (Gluten Free Blend, C Shift Nights)
Newly Weds Foods —Banbury
- £51,690.69 a year
- 12 hour shift
- Microsoft Powerpoint
- Computer literacy
- Engineering
Quick apply
Senior IT Support Analyst
Macfarlane Group —Coventry
- £32,000 - £37,000 a year
- Full-time
- Hybrid work
- Customer service
- Travel
- SharePoint
- Free parking
- Annual leave
13d
Pest Control Technician - Birmingham
City Facilities Management (UK) —Birmingham
- £37,565 a year
- Overtime
- Driving
- Communication skills
- Employee discount
Automotive Manager Level 1 Team
MSX International —Coventry
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Quick apply
Scheduler
Arcus FM —Redditch
- £27,312 a year
- Full-time
- Administrative experience
- Time management
- Annual leave
Quick apply
13d
IT Apprentice
JBC Skills Training Ltd —Coventry
- £15,600 a year
- Full-time
- Customer service
- Administrative experience
- Analysis skills
Quick apply
Caretaker
Bellrock Property and Facilities Management —Worcester
- £25,000 a year
- Hybrid work
- IT
- Communication skills
- Health & wellbeing programme
- Annual leave
Quick apply
6d
Key Account Manager
Mitie —Birmingham
- Full-time
- Presentation skills
- Organisational skills
- Communication skills
Associate Director, Commercial Property Manager
BNP Paribas —Birmingham
- Full-time
- Accounting
- Leadership
- Annual leave
- Employee discount
Tramps Data & Systems Manager
Cushman & Wakefield —Birmingham
- Microsoft Excel
- English
- IT
Quick apply
Head of Implementation and Change Acceptance
HSBC Global Services Limited —Birmingham
- Full-time
- Financial services
- Banking
4d
Mechanical Craftsperson
Equans —Birmingham
- Full-time
- Maintenance
- Mechanical knowledge
- Annual leave
- Employee assistance programme
5d
Electrical Craftsperson
Equans —Birmingham
- Full-time
- Annual leave
- Employee assistance programme
5d
Customer Service Logistics Coordinator
IPL Schoeller —Birmingham
- Customer service
- Contracts
Quick apply
Shift Maintenance Assistant
Equans —Smethwick
- Up to £26,400 a year
- Full-time
- Maintenance
- Annual leave
- Employee assistance programme
Mechanical Engineer
Emcor —Birmingham
- £40,000 a year
- Full-time
- Contracts
- IT
- Communication skills
- Employee assistance programme
- Referral programme
Quick apply

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Customer Experience Manager

Allgrounder Outdoor and Mobility Services
Coventry

Quick apply

Job details

Permanent | Full-time
£36,000 - £46,000 a year
4 days ago

Benefits

Paid volunteer time
Life insurance
Sick pay

Qualifications

Customer service
Complaint handling
Microsoft Office
Analysis skills
Bachelor's degree
Business
Leadership
Communication skills

Full job description

About the Role

Coventry has a strong retail, engineering and distribution economy supported by excellent transport connections across the Midlands. At Allgrounder Outdoor and Mobility Services, we provide outdoor equipment, mobility products, cycling accessories and practical customer support through retail and online channels.

We are looking for a Customer Experience Manager who can take ownership of customer service quality, complaint resolution and the overall customer journey. You will work closely with sales, e commerce, logistics, product and technical support teams to ensure that customers receive clear information, dependable service and timely assistance.

This role is suited to an experienced customer service professional who can manage a team, analyse customer feedback and improve service processes. You will help reduce recurring issues, strengthen customer satisfaction and maintain consistent service standards across telephone, email, online and aftersales channels.

Key Responsibilities

Customer Experience Management: Oversee the customer journey from initial enquiry and purchase through delivery, product support and aftersales service.
Team Leadership: Manage customer service advisers and support employees while setting clear expectations and monitoring performance.
Complaint Resolution: Handle escalated complaints professionally and coordinate fair, timely and practical resolutions.
Service Standards: Develop and maintain customer service procedures, response standards and quality expectations.
Customer Feedback: Review surveys, reviews, complaints and direct feedback to identify recurring concerns and improvement opportunities.
Performance Monitoring: Track response times, resolution rates, customer satisfaction, repeat contacts and service quality indicators.
Cross Functional Coordination: Work with sales, logistics, e commerce and product teams to resolve customer issues and improve service delivery.
Order Support: Ensure that customers receive accurate updates regarding orders, stock availability, dispatch, delivery and returns.
Returns and Refunds: Oversee complex returns, exchanges, refunds and warranty concerns in line with company procedures.
Process Improvement: Introduce practical improvements that reduce customer effort, delays and repeated service failures.
Training and Coaching: Provide coaching, product guidance and service training to customer support employees.
Customer Communication: Review templates, service notices and customer information to ensure that communication remains clear and consistent.
Reporting: Prepare regular reports covering customer satisfaction, complaints, service trends and improvement activity.

What We Are Looking For

Experience: At least 4 years of experience in customer service, customer experience, retail operations or aftersales support, including supervisory responsibility.
Education: Bachelor degree, diploma or recognised qualification in Business, Customer Service, Retail Management or a related discipline.
Customer Service Knowledge: Strong understanding of complaint handling, service recovery, customer communication and performance management.
Leadership: Ability to supervise employees, organise workloads and maintain service quality during busy periods.
Analytical Skills: Ability to review customer feedback and service data and turn findings into practical improvements.
Problem Solving: Ability to investigate customer concerns, coordinate internal responses and reach appropriate resolutions.
Retail Awareness: Experience supporting customers in retail, e commerce, mobility products, cycling or outdoor equipment is desirable.
Communication: Strong written and verbal communication skills with a professional and approachable manner.
Technology Skills: Proficiency in Microsoft Office, customer relationship management systems, helpdesk platforms and e commerce tools.
Organisation: Ability to manage escalations, deadlines and several service priorities at the same time.
Commercial Awareness: Understanding of customer retention, refunds, warranties and the commercial impact of service quality.
Professional Conduct: A responsible and confidential approach to customer information, complaints and sensitive cases.

Pay: £36,000.00-£46,000.00 per year

Benefits:

Life insurance
Paid volunteer time
Sick pay

Work Location: In person

Quick apply

Refine Your Search

helpdesk team manager jobs in stratford upon avon, war

Customer Experience Manager

Helpdesk Scheduler

People Operations Lead

Operations Supervisor

Shift Supervisor (Gluten Free Blend, C Shift Nights)

Senior IT Support Analyst

Pest Control Technician - Birmingham

Automotive Manager Level 1 Team

Scheduler

IT Apprentice

Caretaker

Key Account Manager

Associate Director, Commercial Property Manager

Tramps Data & Systems Manager

Head of Implementation and Change Acceptance

Mechanical Craftsperson

Electrical Craftsperson

Customer Service Logistics Coordinator

Shift Maintenance Assistant

Mechanical Engineer

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