Join Mitie – the future of high performing places.
ROLE: Key Account Manager
HOURS: Monday to Friday, 40 hours
LOCATION: Home Based with Site Travel
At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for a strategic thinking, motivated Key Account Manager to oversee the Environmental and Waste Service Delivery across a major portfolio
This position encompasses the management and coordination of operations, ensuring that all services are delivered to the highest possible standards. These standards must consistently meet clients expectations and comply with all contractual requirements associated with the account.
The Account Manager is responsible for the effective oversight of both strategic and waste service delivery across the a major portfolio. The role demands sustained attention to detail in every aspect of service provision. Proactive engagement is essential, both with clients and internal teams, to guarantee the effectiveness and continuity of services across all relevant locations. Regular communication and collaboration are crucial to maintaining operational excellence and client satisfaction throughout the account.
Role Responsibilities:
- Manage the service delivery across all client locations, ensuring consistent quality and reliability at every site.
- Conduct site visits conducting performance assessments, operations and service delivery.
- Regularly engagement with internal and external stakeholders.
- Monitor key performances indicator (KPIs) related to team performance, including the Helpdesk team.
- Liaise with Mitie Waste Finance team to ensure dept and WIP is minimised.
- Continuously assess Client needs and market trends to uncover new business opportunities.
- Site travel; managing your own diary and visiting clients on site / attending meetings depending on their needs.
Required Qualifications:
- Excellent communication and organisational skills,
- Waste or Environmental Industry experience preferred,
- Experience working with strategic clients, managing P&L, financial performances,
- Proficient in MS platforms, presenting, excel etc.
- Experience dealing with multiple stakeholders, internal and external,
There's a place for you at Mitie, join us today!
