Infrastructure specialist Work, Jobs in Studley, War (with Salaries)

Customer Support Officer
Everfield —Henley in Arden
- Full-time
- Communication skills
2nd Line Engineer - Support
KERRIDGE COMMERCIAL SYSTEMS CORP —Bromsgrove
- Overtime
- Hybrid work
- Azure
- SharePoint
- In-person
Quick apply
Threat Intelligence Analyst
National Grid —Warwick
- Hybrid work
- Analysis skills
- AI
- Communication skills
11d
Site Manager
Slicker Recycling —Stourport-on-Severn
- £50,000 a year
- Full-time
- Laboratory experience
- Quality control
- Organisational skills
- Free parking
- Employee discount
Quick apply
1d
Fully Funded PhD Studentship (2 Positions) – Sustainable Elastomer Materials | James Walker & Univer
James Walker Group —Warwick
- Research
- Analysis skills
- University
Quick apply
11d
IT Field Engineer
BCA —Birmingham
- Monday to Friday
- Continuous improvement
- Travel
- Communication skills
- Employee assistance programme
Quick apply
Graduate Process Engineer (Energy) - Redditch - 2027
Stantec —Redditch
- Hybrid work
- Engineering
- Master's degree
- Analysis skills
Graduate / Junior Sales Engineer
Air Technology Systems Ltd —Bromsgrove
- £30,000 - £36,000 a year
- Full-time
- Hybrid work
- CRM software
- Engineering
- Master's degree
- Free parking
- Annual leave
Quick apply
File Handler - Military Deafness
Keoghs —Birmingham
- Full-time
- Writing skills
- Communication skills
- Negotiation
- Employee discount
Quick apply
Graduate Project Manager (Energy) - Birmingham - 2027
Stantec —Birmingham
- Hybrid work
- Bachelor's degree
- Business
L4 Network Engineer Apprentice
Primary Goal —Coventry
- £21,000 - £25,000 a year
- Full-time
- Computer skills
- Power tools
- In-person
Quick apply
STEELFIXER
Laing O'Rourke —Coleshill
- Continuous improvement
- Construction experience
- Communication skills
Assistant Project Manager (PMO)
WSP —Birmingham
- Part-time
- Hybrid work
- Microsoft Office
- Contracts
- SharePoint
- Flexitime
- Work from home
IT Infrastructure & Communications Specialist
AFH Financial Group —Bromsgrove
- Full-time
- Hybrid work
- Azure
- Employee discount
12d
2nd Line Technical Support – Infrastructure
SCC —Birmingham
- £30,000 - £38,000 a year
- Monday to Friday
- Hybrid work
- Analysis skills
- Continuous improvement
- Communication skills
HR Officer
Bright Outcomes Ltd —Leamington Spa
- £35,000 - £38,000 a year
- Part-time
- Hybrid work
- Human resources
- Recruiting
- Contracts
- Free parking
- Health & wellbeing programme
Quick apply
1d
Technical Service Manager
Spire Technology Group Limited —Worcester
- £45,000 - £55,000 a year
- CRM software
- Azure
- Continuous improvement
- Free parking
Quick apply
IT Support Engineer
Precision Ceramics —Birmingham
- Full-time
- Azure
- Windows
- Computer networking
- Sick pay
Quick apply
Reward Specialist
National Gas —Warwick
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Project management
14d
Brand Technology Manager
CH&CO —Birmingham
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Travel
- Computer networking
- Employee assistance programme
- Employee discount

I want to receive the latest job alerts for infrastructure specialist in studley, war

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Customer Support Officer

Everfield
Henley in Arden

Apply Now

Job details

Full-time

Qualifications

Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Incident management
Incident queue management
Ticket management
Microsoft Office Suite
Zendesk
Ticket management systems
Technical support incident logging
Technical writing
Customer support
Customer interaction
IT incident logging
Account management
Communication skills
Debugging
Help desk

Full job description

About Everfield

Everfield buys, builds, and grows European vertical market and specialist software companies, providing them with the tools they need to move to the next level. Our mission is to foster ambition, fuel growth, and unlock opportunities for Europe’s software ecosystem.

Companies in the Everfield ecosystem follow a decentralised model, maintaining their team, brand, and offices, while focusing on what they do best - building products and supporting customers. Everfield provides support in talent acquisition, HR, and access to a team of experts in building and growing European B2B SaaS companies who consult on financial and operational topics. Founded in 2022, Everfield has an ecosystem presence in 9 countries, and growing.

About Depotnet

Depotnet is an enthusiastic team of 50+, some of us with software & technology backgrounds, and others with specialties in telecoms, utilities, and infrastructure. We all share a common goal, which is the number one SaaS solution of choice in the civil engineering, telecoms, utilities, and infrastructure space! Nestled on the high street of Henley in Arden, we like to work hard and play hard, all in support of delivering greatness and spending time with people who like to have fun. Alongside redefining civil engineering: we prioritise cultivating internal team relationships, where every connection is a pathway to innovation. With our industry-leading product fuelling our success, driving us toward our ambitious growth plans.

About the Role

The Customer Support Officer will be responsible for day-to-day management of customer phone, email and ticket requests coming into the Customer Support team. The successful candidate will be responsible for 1st level incident management and troubleshooting. Investigating and replicating issues raised by customers. Capturing detailed evidence, steps to reproduce, and relevant product information. Create appropriate development tasks for issues that require fixes.

What you will do:

First point of contact: Receiving user inquiries via phone, email or WhatsApp.
Ticket Logging & Triage: Accurately log, categorise and prioritise tickets based on urgency and business impact within the service desk platform.
Issue Resolution: Troubleshoot and resolve common technical problems (e.g. password resets & software installations).
Raising development cards: In a standard for our development team.
Workarounds: Offer workarounds for bugs awaiting development time.
Escalation: Route complex, unresolved issues to the appropriate second line or third line teams with clear documentation of the issue.
Monitor ticket queues to ensure SLAs are met.
Communicate progress to users clearly, managing expectations on resolution times.
Escalate major incidents promptly and follow incident management procedures.
Account Manging: Managing BAU clients focusing on maintaining day to day operations and acting as the primary point of contact.
Knowledge Base: Create and manage a self-service knowledge base for our clients.
Known Issues: Create and manage a knowledge base on known bugs.

Who We Are Looking For:

Problem-solving mindset with attention to detail.
Ability to work under pressure and manage multiple tickets simultaneously.
Familiarity with ticketing systems (e.g. ServiceNow, Zendesk, Freshdesk).
Strong customer service and communication skills, including with non-technical users.
Professional and effective written and verbal communicator
Have intermediate Excel and MS office skills.
Ability to work independently and as part of a team.
Ability to translate complex technical issues into plain English descriptions.
Experience working in IT support is essential, ideally in a similar business.
Confident at answering the phone.

We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation, socio-economic status, responsibilities for dependants, physical or mental disability. Any hiring decision is made based on skills, qualifications and experiences.

We look forward to receiving your application!

Apply Now

Refine Your Search

infrastructure specialist jobs in studley, war

Customer Support Officer

2nd Line Engineer - Support

Threat Intelligence Analyst

Site Manager

Fully Funded PhD Studentship (2 Positions) – Sustainable Elastomer Materials | James Walker & Univer

IT Field Engineer

Graduate Process Engineer (Energy) - Redditch - 2027

Graduate / Junior Sales Engineer

File Handler - Military Deafness

Graduate Project Manager (Energy) - Birmingham - 2027

L4 Network Engineer Apprentice

STEELFIXER

Assistant Project Manager (PMO)

IT Infrastructure & Communications Specialist

2nd Line Technical Support – Infrastructure

HR Officer

Technical Service Manager

IT Support Engineer

Reward Specialist

Brand Technology Manager

I want to receive the latest job alerts for infrastructure specialist in studley, war

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected