Key account manager Work, Jobs in Suffolk (with Salaries)

Key Account Manager
Mitie —Ipswich
- Full-time
- Customer service
- Leadership
Senior Account Manager
Mitie —Ipswich
- £40,000 - £55,000 a year
- Full-time
- Remote
- CRM software
- Salesforce
- Leadership
Account Manager
OCS Group —Ipswich
- 8 hour shift
- Microsoft Office
- IT
- Communication skills
Cleaning Account Manager
Churchill Group —Mildenhall
- £34,000 - £36,000 a year
- Management
- Customer service
- Bachelor's degree
- Employee discount
- Sick pay
Quick apply
10d
Senior Account Manager - Home Counties / London
Yell Ltd —Colchester
- £40,000 - £45,000 a year
- Full-time
- Remote
- Employee assistance programme
- Life insurance
Quick apply
Account Coordinator
Berlin Packaging —Hadleigh
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Salesforce
5d
Business Development Manager (BDM)
WeBelieve Media —Manningtree
- £30,000 - £40,000 a year
- Full-time
- CRM software
- Sales
- Business development
Quick apply
Inside Sales Account Manager
MegaGroup Tradeholding B.V. —Bury St. Edmunds
- £35,000 - £37,000 a year
- Full-time
- Sales
- Microsoft Office
- Communication skills
Quick apply
FINMAR Client Relationship Manager
WTW —Ipswich
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee assistance programme
4d
Commercial Account Executive
Gallagher —Ipswich
- Business development
- Travel
- Leadership
- Employee stock purchase plan
- Life insurance
Business Development Manager (BDM) - Colchester - Circa 41k Package- 53k OTE Uncapped
Yell Ltd —Colchester
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Account Executive - Services
WTW —Ipswich
- Full-time
- Hybrid work
- Sales
- Communication skills
- Negotiation
- Annual leave
- Employee assistance programme
Account Manager - Laura Mercier- Fenwick Colchester- Maternity cover- 37.5 hours
Orveon Global Ltd UK —Colchester
- Weekend availability
- Annual leave
- Employee discount
Quick apply
Customer Sales Manager
Greene King Corporate - BRA_001 —Bury St. Edmunds
- Full-time
- Customer service
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Senior Account Executive
Gallagher —Ipswich
- Travel
- Leadership
- Negotiation
- Employee stock purchase plan
- Life insurance
Commercial Customer Account Manager
Luxion Sales Limited —Colchester
- £27,976 a year
- Full-time
- Hybrid work
Account Executive - East of England
Gallagher —Ipswich
- Administrative experience
- Travel
- Communication skills
- Employee stock purchase plan
- Life insurance
Business Development Executive
4site Consulting Ltd —Feering
- £40,000 - £42,000 a year
- Full-time
- CRM software
- Business development
- Organisational skills
- Annual leave
- Referral programme
Quick apply
5d
Business Development Manager - High Net Worth
Hiscox —Colchester
- Full-time
- Business development
- Communication skills
- Negotiation
Sales Client Executive
Drax Group —Ipswich
- Full-time
- Sales
- Analysis skills

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key account manager jobs near suffolk

Key Account Manager

Mitie -
Ipswich

Apply Now

Job details

Permanent | Full-time

Qualifications

Customer service
Profit & loss
Customer relationship management
Leadership

Full job description

Job summary

The Key Account Manager is responsible for driving revenue across a defined region with defined Key Accounts. This role is high-impact with the focus on building relationships, retention, and growth of the company's key accounts within the Fire & Security sector. This role supports the development of client relationships, commercial performance, and service excellence across the key accounts, ensuring the development of long‑term partnerships, compliance, and best in class delivery.

The position blends system knowledge within both the fire and security sector, sales, service planning, customer service and operational oversight, driving a customer‑centric culture that differentiates the business in a highly regulated industry. They will play a key part in strengthening our footprint with both new and existing key customers.

Job objectives and responsibilities

Client Strategy & Relationship Building

Develop and execute a client strategy introducing all our Key Accounts to all work streams Mitie can offer.
Lead increased engagement with Key Accounts, with the intention that Key are developed into National Accounts.
The main point of contact for our Key Accounts, ensuring retention, satisfaction, and continuous improvement.
Conduct regular client reviews, ensuring SLA adherence, compliance, risk management, and contract renewal readiness.

Commercial & Financial Accountability

Review P&L performance for the key accounts portfolio they look after, delivering revenue growth, profitability, and cost‑to‑serve efficiency.
Have visibility of accounts and analyse where growth and profitability are low and strategize how they can be improved.
Identify upsell/cross‑sell opportunities across fire systems, security systems, monitoring, service & maintenance, and project works.
Undertake commercial negotiations, contract renewals, pricing strategy, and long‑term framework agreements with the support from the Director of Key & Regional Accounts.
Provide accurate forecasts, pipeline reporting, and strategic account plans.

Operational Excellence & Compliance

Ensure all service delivery meets the Client expectations.
Work in partnership with Operations, Engineering, and Compliance teams to drive consistent delivery quality.
Highlight any shortfalls with compliance, operational or commercial activity.
Assist with the mobilisation of any new contracts that fall within your region.
Assist with risk plans for any major key sites, including life‑safety compliance, asset condition, and lifecycle investment planning.

Build strong, long‑term relationships with customers across commercial, industrial, and public‑sector environments
Promote a full suite of fire‑industry services, including maintenance, testing, inspections, and compliance‑focused solutions
Identify customer needs and tailor service packages that deliver value and strengthen retention

Personal Development

Lead by example and mentor other Key Account Managers, Client Partners, and Strategic Leads.
Enhance your capability within the team around commercial acumen, client engagement, and technical understanding of fire & security systems.
Drive a collaborative culture between all departments and Support functions.

Market Insight & Innovation

Monitor changes in fire safety legislation, security technology trends, and emerging client needs.
Develop strategy around digital solutions and innovation including remote monitoring, analytics, cloud security systems, and predictive maintenance.
Advise the Senior leadership team on market positioning, competitive landscape, and client demands and any aspects of the contract which may have a detrimental effect.

Professional Conduct

This job description is intended to give the post holder an appreciation of the role envisaged for the range of duties to be undertaken. It does not attempt to detail every activity. Specific tasks and objectives will be agreed with the post holder at regular intervals.

Person Specification

Essential

Experience in the Fire & Security industry.
Customer service experience and confidence in managing a range of key accounts, prioritising opportunities, and working autonomously.
Proven track record managing key accounts of all sizes.
Strong understanding of fire alarm systems, suppression, intruder, CCTV, access control, and compliance frameworks.
Commercially astute with experience in assisting with the P&L ownership, contract negotiations, and strategic planning.
Excellent client relationship skills with the ability to communicate effectively with the leadership team.
Team player and ability to play a key part in strengthening our footprint with both new and existing Customers.

Desirable

Knowledge of NSI, BAFE, BS5839, BS5306, ISO standards, and related compliance requirements.
Professional certifications (e.g., FIA training, ASIS, IFSM, BSIA membership).

Proven Track Record Key Performance Indicators (KPIs)

Portfolio revenue growth and profitability
Client retention and contract renewal rates
SLA performance, compliance, and audit outcomes
Customer satisfaction scores (NPS/CSAT)
Key performance and development

Apply Now

Refine Your Search

key account manager jobs in suffolk

Key Account Manager

Senior Account Manager

Account Manager

Cleaning Account Manager

Senior Account Manager - Home Counties / London

Account Coordinator

Business Development Manager (BDM)

Inside Sales Account Manager

FINMAR Client Relationship Manager

Commercial Account Executive

Business Development Manager (BDM) - Colchester - Circa 41k Package- 53k OTE Uncapped

Account Executive - Services

Account Manager - Laura Mercier- Fenwick Colchester- Maternity cover- 37.5 hours

Customer Sales Manager

Senior Account Executive

Commercial Customer Account Manager

Account Executive - East of England

Business Development Executive

Business Development Manager - High Net Worth

Sales Client Executive

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