Client advisor Work, Jobs in Surbiton, Eng (with Salaries)

ECC Customer Care Advisor
Voo Veterinary Group —Surbiton
- Part-time
- Microsoft Word
- Hospital
- Front desk
- Annual leave
- Employee discount
Quick apply
6d
Talent Development Partner
Pinnacle Group —London
- £45,000 a year
- Hybrid work
- Hospitality
- Management
- Travel
- Annual leave
- Employee assistance programme
Quick apply
Customer Success Co-ordinator
Mears Group —Hammersmith and Fulham
- Up to £37,686.25 a year
- Monday to Friday
- CRM software
- Customer service
- Microsoft Office
- Employee assistance programme
- Referral programme
Technical Success Consultant
Commusoft —London
- £37,000 a year
- Full-time
- Hybrid work
- Project management
- Communication skills
- Negotiation
Sales Advisor & Social Media Marketing
Kroovel Ltd —London
- From £1,200 a month
- Part-time
- CRM software
- Sales
- Customer service
Quick apply
PSG Program Senior Director
Boston Consulting Group —London
- £195,000 - £227,500 a year
- Full-time
- Leadership
- Profit sharing
- Annual leave
Vice President, Global Bid Management
NTT Global Data Centers —London
- £250,000 - £375,000 a year
- Full-time
- Remote
- AI
- Business
- Leadership
Client Engagement Manager
Monotype —London
- Full-time
- Analysis skills
- Travel
- Mentoring
Senior Consultant
VFS SPV Ltd —London
- £55,000 - £75,000 a year
- Full-time
- Engineering
- English
- Master's degree
- Free parking
Quick apply
13d
Luxury Client Sales Advisor– Richard Quinn (Liberty London Concession)
Richard Quinn —London
- £13.90 - £14.00 an hour
- Temporary
- Sales
- Customer service
- Merchandising
Quick apply
1d
Mortgage Advisor
The Mortgage Experts —Horsham
- £60,000 - £100,000 a year
- Remote
Quick apply
Data & AI Solutions Consultant
Corndel —London
- Hybrid work
- Sales
- AI
- Communication skills
Customer Service Support
R T QUAIFE ENGINEERING LTD —Sevenoaks
- From £14 an hour
- Full-time
- Bilingual
- Sales
- Customer service
- Free parking
Quick apply
22h
Client Partner (New Business) – Banking & Financial Markets
CGI —London
- Full-time
- Sales
- Negotiation
Quick apply
Customer Service Advisor
NSPIRE SOFTWARE LTD —London
- £14 - £17 an hour
- Full-time
- Sales
- In-person
- Communication skills
- Free parking
Quick apply
1d
Counter Sales Advisor
JJ Roofing Supplies —Isleworth
- From £29,503.50 a year
- Full-time
- Bilingual
- Customer service
- Merchandising
Quick apply
21h
Trainee Financial Advisor
Humboldt Financial —London
- £37,500 - £45,000 a year
- Full-time
- Bachelor's degree
- Financial services
- In-person
- Work from home
Quick apply
7d
Service Advisor
W J King —Dartford
- £30,000 - £40,000 a year
- Full-time
- Management
- Customer service
- Organisational skills
- Profit sharing
- Employee discount
Quick apply
HR Coordinator
Trinity Homecare —Worcester Park
- Up to £35,000 a year
- Human resources
Group Head of PMO
Advania UK —London
- £70,000 - £90,000 a year
- Hybrid work
- Azure
- Accounting
11d

I want to receive the latest job alerts for client advisor in surbiton, eng

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

ECC Customer Care Advisor

Voo Veterinary Group -
Surbiton

Quick apply

Job details

Permanent | Part-time
6 days ago

Benefits

Annual leave
Employee discount

Qualifications

Microsoft Word
Veterinary experience
Front desk
IT
NVQ
Communication skills

Full job description

ECC Client Care Advisor (CCA) / Receptionist – Join the Voo Vets Family!

Location: Our Surbiton Hospital

Hours: Weekends (Saturdays and Sundays) 8am-8pm (some flexibility)

Salary: Competitive Salary - DOE

Be the heartbeat of our practice

Why this role matters….

At Voo Vets, our Customer Care Advisors don’t just work on reception - they shape how our clients feel about us.

You are the first smile a client sees, the calm and reassuring voice on the phone, and the person who helps both pets and owners feel confident they’re in safe hands. From the first enquiry to the moment a client leaves our practice, you play a vital role in delivering a warm, professional and consistent experience.

If you love people, thrive in a fast-paced environment, and take pride in delivering outstanding service every day, this role is for you.

The role at a glance

As an ECC Customer Care Advisor, you’ll be responsible for supporting the smooth day-to-day running of the Hospital practice while delivering an exceptional client experience for every pet and owner.

From managing appointments and handling enquiries to processing payments and supporting the wider team, you are a key link between our clients and our clinical teams.

From the client’s perspective, you are the face of Voo Vets and their first point of contact.

Key responsibilities

The client experience

Ensure the reception area is clean, tidy, welcoming and professional at all times

Be visible, approachable and proactive in supporting clients

Build strong, trusting relationships that encourage long-term client loyalty

Face-to-face client contact

Greet clients warmly and professionally on arrival

Book appointments, manage admissions and discharges efficiently

Communicate clearly with clients, building rapport and confidence

Anticipate, identify and resolve client concerns promptly and professionally

Provide attentive support to key clients

Telephone calls & digital communication

Answer phone calls and emails in a friendly, professional manner

Quickly understand client needs and take appropriate action

Take accurate, detailed messages and pass them to the correct team member

Follow up on missed or cancelled appointments in line with practice procedures

Manage delays sensitively by keeping clients informed and reassured

Service promotion & recommendations

Support the growth of the practice by welcoming new and second-opinion clients

Confidently discuss healthcare plans with new and existing clients

Offer guidance on retail products and services available

Manage repeat prescription requests in line with protocols, Administration & systems

Complete administrative and operational tasks during non-consulting times as directed

Use practice management systems accurately and efficiently

Attend and contribute to reception team meetings

Provide feedback on processes and protocols when requested

Support cover for annual leave within your clinic and across other Voo clinics where required

Key Performance Indicators Client satisfaction and feedback

Appointment utilisation and follow-ups

Accuracy of bookings, messages and records

Contribution to team efficiency and collaboration

What we’re looking for

Essential

At least 1 year’s experience in a customer-facing role (e.g. hospitality, retail, medical or similar)

Excellent communication skills - confident, empathetic and professional

Comfortable discussing services, plans and recommendations with clients

Strong IT skills with good attention to detail

Ability to multitask and stay organised in a busy environment

A proactive, positive, “can-do” attitude

Ability to take initiative and work autonomously

Preferred

Experience in a veterinary, medical or healthcare setting

NVQ Level 4 in Customer Service

Progression

This role offers a clear pathway into the Customer Service Manager (CSM) pathway, with opportunities for development and progression within Voo Vets.

If Voo is the company for you, we would love to hear from you

Apply now and become part of the Voo Vets family!

Pay: Competitive Salary

Benefits:

Employee discount

Work Location: In person

Benefits:

Employee discount

Application question(s):

What are your salary expectations?

Experience:

customer facing: 1 year (required)

Work Location: In person

Quick apply

Refine Your Search

client advisor jobs in surbiton, eng

ECC Customer Care Advisor

Talent Development Partner

Customer Success Co-ordinator

Technical Success Consultant

Sales Advisor & Social Media Marketing

PSG Program Senior Director

Vice President, Global Bid Management

Client Engagement Manager

Senior Consultant

Luxury Client Sales Advisor– Richard Quinn (Liberty London Concession)

Mortgage Advisor

Data & AI Solutions Consultant

Customer Service Support

Client Partner (New Business) – Banking & Financial Markets

Customer Service Advisor

Counter Sales Advisor

Trainee Financial Advisor

Service Advisor

HR Coordinator

Group Head of PMO

I want to receive the latest job alerts for client advisor in surbiton, eng

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected