Motorsport Customer Support
Location
Sevenoaks, Kent (Office-based)
Job Purpose
To deliver exceptional customer service to motorsport clients by acting as the primary point of contact for enquiries, orders, and technical guidance, ensuring a smooth and professional customer experience from initial enquiry through to completion.
Key Responsibilities
- Act as the first point of contact for customers via phone, email, and online platforms
- Provide advice and guidance on motorsport products, services, and technical queries
- Process customer orders, quotations, and updates accurately
- Manage orders from enquiry through to delivery, ensuring deadlines are met
- Liaise with internal departments (engineering, production, stores) to resolve queries and issues
- Handle customer complaints professionally and ensure timely resolution
- Maintain accurate customer records and update internal systems
- Support inbound sales activity and identify up-selling opportunities where appropriate
- Assist with administrative tasks including order tracking, invoicing, and reporting
- Deliver consistently high levels of customer satisfaction and service quality
Key Skills & Experience
- Previous experience in a customer service or advisor role (automotive or motorsport preferred)
- Strong communication skills (phone, email, and face-to-face)
- Excellent attention to detail and organisational ability
- Ability to work in a fast-paced, technical environment
- Confident handling multiple tasks and prioritising workloads
- IT literate (Microsoft Office, ERP/MRP systems preferred)
- Problem-solving mindset with a proactive approach
- Knowledge or passion for motorsport / automotive engineering (highly desirable)
Personal Attributes
- Professional, polite, and customer-focused
- Team player with a collaborative approach
- Self-motivated and able to take ownership of tasks
- Strong work ethic and reliability
- Enthusiastic about delivering excellent service
Desirable (but not essential)
- Experience in motorsport, engineering, or performance automotive sectors
- Technical understanding of vehicle components or systems
- Experience with stock control or order processing systems
What You’ll Be Doing Day-to-Day
- Responding to customer enquiries about products, orders, or events
- Advising on suitable components or solutions
- Processing and tracking orders
- Liaising with technical teams and updating customers
- Supporting sales activity and improving customer experience
Summary
This role combines customer service, technical knowledge, and sales support—acting as the link between customers and the business while keeping service levels high and operations running smoothly.
Interested parties should email a copy of their CV along with a cover letter to [email protected]
Pay: From £14.00 per hour
Benefits:
- Free parking
- On-site parking
Work Location: In person
