Senior data manager Work, Jobs in Surbiton, Gtl (with Salaries)

Assistant Customer Service Manager
Return on Investment Ltd —Walton-on-Thames
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Continuous improvement
- Annual leave
- Gym membership
Quick apply
Background Screening & Vetting Associate
PeopleCheck Ltd —Richmond upon Thames
- From £28,860 a year
- Full-time
- Hybrid work
- Writing skills
- English
- Research
- Sick pay
Quick apply
National Contract Manager
Atlas Workplace Services —Guildford
- £63,000 - £65,000 a year
- Customer service
- Travel
- Leadership
Quick apply
Senior Client Solutions Manager
RWS Group —Maidenhead
- Full-time
- Remote
- Mentoring
- Communication skills
13d
Fleet Service Manager
Bailey & Bowes Recruitment —Kingston upon Thames
- £46,000.00 - £51,382.50 a year
- Full-time
- Team management
- In-person
- Leadership
Quick apply
6d
Senior Brand Manager – DEWALT Tools & Solutions
Stanley Black & Decker —Maidenhead
- Full-time
- Remote
- Travel
- Employee discount
Area Manager mat leave cover
The Fragrance Shop —West London
- From £32,000 a year
- Temporary
- Sales
- Data analysis skills
- Business development
- Employee discount
Quick apply
Senior Business and Performance Improvement Manager
Surrey and Borders Partnership NHS Foundation Trust —Leatherhead
- £68,852 - £79,638 a year
- Full-time
- Continuous improvement
- Analytics
- Free parking
10d
Senior Product Manager - Web Team
London Borough of Sutton —Kingston upon Thames
- £59,511 - £65,181 a year
- Full-time
- Hybrid work
- Analysis skills
- Annual leave
- Employee discount
10d
Multi-Site Patient Services & Operations Manager
Love Teeth Dental —Sutton
- £35,000 - £45,000 a year
- Full-time
- Recruiting
- Organisational skills
- Front desk
Quick apply
5d
Chief Technology Officer
Artsy and Artnet —London
- £200,000 - £350,000 a year
- Full-time
- Hybrid work
- Mentoring
- Agile
- AI
- Employee assistance programme
Head of Claims
MLabs —London
- £150,000 - £200,000 a year
- Full-time
- Remote
- Recruiting
- In-person
- AI
- Annual leave
Quick apply
Head of Talent Acquisition
Hozah —Croydon
- From £65,000 a year
- Full-time
- Hybrid work
- Recruiting
- In-person
Quick apply
12d
Senior Project Manager
NPL —Teddington
- No degree
- Communication skills
Senior Product Manager
GoCardless —London
- £100,000 - £150,000 a year
- Analysis skills
- Analytics
Senior Category Manager
Arbex —Walton-on-Thames
- Full-time
- Analysis skills
- Time management
International Strategy & Operations Senior Manager, Commerce (French Speaking)
Whatnot —London
- £131,000 - £175,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Work from home
Senior Product Manager
Clinisys —Woking
- Remote
- Machine learning
- AI
- Leadership
Senior Project Manager - PMO Lead
Neara —London
- £100,000 - £110,000 a year
- Full-time
- Hybrid work
- English
- Communication skills
Director of Operations
Jobs In. Fitness —London
- Up to £80,000 a year
- Full-time
- Hospitality
- Continuous improvement
- Team management
Quick apply
5d

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senior data manager jobs near surbiton, gtl

Assistant Customer Service Manager

Return on Investment Ltd -
Walton-on-Thames

Quick apply

Job details

Permanent | Full-time
£40,000 - £45,000 a year

Benefits

Annual leave
Company pension
Private medical insurance
Gym membership
Car scheme

Qualifications

Stakeholder liaison
Data analysis skills
Complaint handling
Analysis skills
Continuous improvement
Continuous improvement cycles oversight
Team management
Customer interaction
Communication skills

Full job description

Assistant Customer Service Manager

Location: Walton on Thames, Surrey
Job Type: Full time, Permanent
Working Hours: Standard business weekday hours, hybrid working with 3 days in the office and 2 days remote
Salary: £40,000 - £45,000

About Us

At ROI, we support 70% of the UK’s automotive brands in achieving their strategic sales goals and delivering exceptional customer service. By merging innovative marketing strategies with cutting edge tech solutions, we connect consumers and manufacturers, driving industry transformation. Our expertise shines through our work with global brands like BMW, JLR, Volvo, Kia, and Volkswagen.

As we continue to grow, we're looking for an Assistant Customer Service Manager to help deliver a high performing, customer focused customer service operation. This is an exciting opportunity to play a key role in shaping customer experiences, supporting operational excellence and driving continuous improvement across a complex service environment.

The Role

We’re looking for a confident and collaborative Assistant Customer Service Manager to join our team. Reporting to the wider Customer Service leadership team, you will own the delivery of a consistent, compliant and high quality customer experience while working closely with operational teams, dealer partners and key stakeholders across the business.

This role combines operational performance management, complex case resolution, stakeholder engagement and continuous improvement. You’ll lead on high risk customer cases, legal and regulatory compliance, develop team capability and use insight to drive service enhancements that improve both customer outcomes and operational performance.

Key Responsibilities

Own the performance and effectiveness of the customer contact operation, ensuring excellent customer outcomes across all service channels.
Monitor service performance, customer satisfaction and complaints metrics, identifying opportunities for continuous improvement.
Provide leadership, coaching and direction to Senior Customer Service Advisors.
Manage complex customer cases, including vehicle rejections, Consumer Rights Act cases and other escalated issues.
Act as a key point of contact for dealer network escalations, disputes and customer concerns.
Deliver best in class customer service response to major incidents, ensuring clear communication and effective resolution.
Analyse customer feedback, complaints and performance data to identify trends and drive service improvements.
Produce insight and reporting to support decision making and highlight risks and opportunities.

What We’re Looking For

We’re looking for a proactive and customer focused professional who enjoys solving complex challenges, building strong relationships and driving continuous improvement. If you thrive in a fast paced environment and are passionate about delivering exceptional customer experiences, we'd love to hear from you.

Key Skills & Experience

Experience working within a customer service, customer experience or contact centre environment.
Experience managing complex customer cases, complaints and escalations.
Understanding of the Consumer Rights Act and its application within customer case handling.
Strong stakeholder management and communication skills.
Strong analytical and problem solving skills.
Experience coaching, developing or supporting team members.
Experience working with dealer networks or vehicle rejection cases would be advantageous.

Why Join Us?

We understand how important it is to look after our employees so in return for the hard work, we offer amazing benefits including:

A £500 annual health and wellbeing allowance to use against products and services to improve your mental or physical wellness such as gym membership, sportswear, wellness apps and additional healthcare cover for dependents.
Access to education bursaries to learn new skills.
A day off and a voucher to get yourself something nice on your birthday.
Company pension.
Healthcare plans including private medical insurance and dental cover.
22 days annual leave rising to 30 with length of service.
Subsidised car purchase schemes available.

How to Apply

If you're interested in joining us as an Assistant Customer Service Manager, apply today.

We encourage applications from all backgrounds and are committed to providing an inclusive, supportive workplace.

Quick apply

Refine Your Search

senior data manager jobs in surbiton, gtl

Assistant Customer Service Manager

Background Screening & Vetting Associate

National Contract Manager

Senior Client Solutions Manager

Fleet Service Manager

Senior Brand Manager – DEWALT Tools & Solutions

Area Manager mat leave cover

Senior Business and Performance Improvement Manager

Senior Product Manager - Web Team

Multi-Site Patient Services & Operations Manager

Chief Technology Officer

Head of Claims

Head of Talent Acquisition

Senior Project Manager

Senior Product Manager

Senior Category Manager

International Strategy & Operations Senior Manager, Commerce (French Speaking)

Senior Product Manager

Senior Project Manager - PMO Lead

Director of Operations

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