Service associate Work, Jobs in Sussex (with Salaries)

Call Handler- Contract until 31st October 2026
Focus Group —Shoreham by Sea
- £24,000 - £25,000 a year
- Full-time
- Continuous improvement
- Data entry
- Communication skills
- Referral programme
Quick apply
General Assistant
Restaurant Associates —Burgess Hill
- £13.45 an hour
- Full-time
- Serving
- Customer service
- Cleaning
- Employee discount
CX Team Member
Foot Locker —Brighton
- £10.00 - £14.12 an hour
- Part-time
- Customer service
- Employee assistance programme
- Employee discount
Store Associate (23596)
Barnardo's —Burgess Hill
- £13.45 an hour
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Graduate Business Intelligence Analyst
Focus Group —Shoreham by Sea
- £27,000 - £28,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Communication skills
Quick apply
9d
Catering Assistant
Restaurant Associates —Burgess Hill
- £13.45 an hour
- Full-time
- Customer service
- Food service experience
- Cash handling
Retail Associate
TK Maxx —Hove
- Part-time
- Customer service
- No experience needed
- Employee discount
4d
Travel Operations Associate
Sundowner Holidays —Shoreham by Sea
- £26,000 - £28,000 a year
- Full-time
- QuickBooks
- In-person
- Communication skills
- Annual leave
Quick apply
3d
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Redhill
- £3,800 a month
- Full-time
- Sales
Quick apply
Mandatory Training and Systems Co-ordinator/Assistant
Sussex Partnership NHS Foundation Trust —Hellingly
- £25,760 - £27,476 a year
- Part-time
- Remote
- Customer service
- Organisational skills
- Computer skills
9d
Sales Support Associate.
EAO AG —Burgess Hill
- Microsoft Word
- CRM software
- Microsoft Excel
MSP 3rd Line Service Desk Technician
Kogo Limited —East Grinstead
- £44,000 - £50,000 a year
- Full-time
- Azure
- Windows
- Travel
- Free parking
- Bereavement leave
Quick apply
Team Member
NEXT —Horsham
- £8.28 - £12.71 an hour
- Part-time
- Customer service
- Employee discount
8d
PHP Developer
Focus Group —Shoreham by Sea
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- CRM software
- Software development
- APIs
Quick apply
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —Redhill
- £3,800 a month
- Full-time
Quick apply
Food Service Assistant
Restaurant Associates —Brighton
- £13.45 an hour
- Part-time
- Customer service
- Food service experience
- Cash handling
Warehouse Associate (PT)
Deliveroo —Brighton
- £13.25 an hour
- Full-time
- Warehouse experience
- Leadership
- Communication skills
Operations & Logistics Internship, Amazon Logistics
Amazon EU SARL (UK Branch) —Crawley
- Full-time
- English
- Analysis skills
- Business
Sales Associate - Gatwick North (Full Time)
Hugo Boss —Gatwick Airport
- Full-time
- CRM software
- Communication skills
Sales Associate
Ernest Jones —Royal Tunbridge Wells
- £12.71 an hour
- Part-time
- Customer service
- Employee discount
14d

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Call Handler- Contract until 31st October 2026

Focus Group -
Shoreham by Sea

Quick apply

Job details

Full-time
£24,000 - £25,000 a year

Benefits

Paid volunteer time
Referral programme

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Case record updates
Numeracy
Continuous improvement
Data entry
Customer support
Customer interaction
Communication skills

Full job description

We’re Hiring – Call Handler- Contract until 31st October 2026

Salary – Up to £25,000

Location – Shoreham-by-Sea

(Internal Job Level Reference : Associate )

Key Benefits:

Generous Holidays: Enjoy 24 days of holiday, plus bank holidays and a special day off for your birthday.
Give Back: Enjoy paid volunteering days to support causes you care about.
Referral Rewards: Benefit from our Refer a Friend scheme and earn money for bringing great talent to our team.
Social Events: Join in on regular social events and connect with your colleagues in a fun and relaxed environment.

About Us:

Established in 2003, Focus Group is one of the UK's fastest-growing tech providers, empowering over 30,000 businesses nationwide. With over 1,000 employees and a $1bn valuation, we are a dynamic force in the industry.

Job Purpose:

Join our dynamic and fast-paced team as a Call Handler! We're looking for enthusiastic individuals to thrive in a busy environment with high workloads. If you're ready to take on the challenge and make a difference, we want you on our team! In this role, you'll be responsible for delivering exceptional customer support to Focus Group customers.

Key Responsibilities:

Handle incoming customer queries via phone calls. Ensure timely responses in accordance with agreed targets and personal performance goals.
Accurately diagnose and log customer issues. Escalate cases, ensuring proper follow up until resolution.
Maintain and update cases in line with company protocols, ensuring outstanding cases are managed according to established guidelines.
Ensure cases are escalated to the next support level with sufficient time remaining under the agreed Service Level Agreements (SLAs).
Adhere to and contribute towards the company’s quality systems and processes, ensuring they are consistently maintained. Actively promote best practices and continuous service improvement within the team.

Skills & Experience:

Strong customer service orientation with excellent telephone manner and communication skills.
Proven ability to follow processes and build trust with customers through clear and reassuring communication.
Ability to remain calm and composed during challenging situations, instilling confidence in customers while resolving their issues.
Quickly gather relevant information, analyse issues, and take timely action to resolve customer queries.
Goal-oriented, capable of managing multiple tasks and escalations while maintaining high standards of customer service. Accurate in numeracy, written communication, and data entry.

Don't worry if you don't meet every requirement—your passion and potential matter to us! If you’re excited about driving business growth and transforming how companies use technology, we want to hear from you.

At Focus Group, we celebrate diversity and foster a culture where everyone can thrive. If you need assistance applying or require reasonable adjustments, reach out directly - we’re here to help.

Ready to make a real impact? Apply now!

Quick apply

Refine Your Search

service associate jobs in sussex

Call Handler- Contract until 31st October 2026

General Assistant

CX Team Member

Store Associate (23596)

Graduate Business Intelligence Analyst

Catering Assistant

Retail Associate

Travel Operations Associate

JUNIOR SALES ADVISOR

Mandatory Training and Systems Co-ordinator/Assistant

Sales Support Associate.

MSP 3rd Line Service Desk Technician

Team Member

PHP Developer

JUNIOR SALES CONSULTANT

Food Service Assistant

Warehouse Associate (PT)

Operations & Logistics Internship, Amazon Logistics

Sales Associate - Gatwick North (Full Time)

Sales Associate

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