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Civic Recruitment Limited —Sutton
- £19.69 an hour
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- English
Quick apply
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Merlin Entertainments —Chessington
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Planner

Civic Recruitment Limited
Sutton

Quick apply

Job details

Temporary | Fixed term contract
£19.69 an hour
12 hours ago

Qualifications

Customer service
Facilities management
Maintenance
English
Microsoft Office
Administrative experience
Organisational skills
Communication skills

Full job description

Repairs Planner – 3 Month Contract

Location: Sutton, London

Rate: £19.69 per hour (Umbrella)

Contract: Temporary (3 Months)

Pay: Bi-weekly

Desirable Requirement:

Previous experience with local authorities, housing associations, or social housing is highly desirable.
Experience in scheduling repairs and managing responsive maintenance works.

Summary

This 3-month contract role is essential for coordinating and scheduling responsive repairs, maintenance works, and supply chain activities within a dynamic housing repairs service. The successful candidate will serve as a key contact for residents, operatives, contractors, and suppliers, ensuring that repair works are planned efficiently, resources are effectively utilised, and customers receive a high standard of service.

Responsibilities

Repairs Planning & Scheduling

Schedule and coordinate responsive repair and maintenance works.
Manage diaries and appointments for direct labor operatives and contractors.
Allocate jobs efficiently to maximize productivity and service performance.
Monitor workloads and ensure repairs are completed within target timescales.
Re-arrange appointments and resources where necessary to meet operational demands.

Contractor & Supply Chain Coordination

Liaise with contractors, suppliers, and internal teams to coordinate repair works.
Monitor the progress of jobs and follow up on outstanding works.
Ensure materials, labour, and resources are available to support service delivery.
Support the management of subcontractor and supply chain activities.

Customer Service

Act as a first point of contact for residents and service users.
Respond to repair inquiries by telephone, email, and council systems.
Provide updates on repair appointments and job progress.
Resolve customer queries professionally and efficiently.
Deliver a customer-focused service at all times.

Administration & Record Keeping

Maintain accurate records of repair requests, appointments, and completed works.
Update housing repairs systems and databases.
Process work orders, job variations, and cancellations.
Produce reports and performance information as required.

Performance Monitoring

Monitor key performance indicators relating to repairs and maintenance services.
Identify scheduling issues and support service improvements.
Assist managers in achieving service targets and operational objectives.

Requirements

Requirements:

Qualifications

Essential

Good standard of education, including English and Mathematics (or equivalent).

Desirable

Business Administration or Customer Service qualification.

Knowledge

Essential

Understanding of scheduling and appointment management.
Knowledge of customer service principles.
Understanding of administrative and record-keeping processes.

Desirable

Knowledge of housing repairs and maintenance services.
Understanding of responsive repairs and planned maintenance.
Knowledge of social housing or local authority services.

Experience

Essential

Experience in a planning, scheduling, customer service, or administrative role.
Experience managing workloads and appointments.
Experience dealing with customers in a busy environment.
Experience using computerised systems and databases.

Desirable

Previous local authority, housing association, or social housing experience.
Experience within repairs, maintenance, or facilities management services.
Experience coordinating direct labour and contractor resources.

Skills & Competencies

Essential

Excellent organizational and scheduling skills.
Strong customer service and communication skills.
Ability to manage multiple priorities and deadlines.
Good problem-solving and decision-making abilities.
Strong attention to detail.
Proficiency in Microsoft Office and scheduling systems.
Ability to work independently and as part of a team.

Additional Information

This is a 3-month temporary contract
Rate: £19.69 per hour (Umbrella)
Location: Sutton, London
Pay is provided on a bi-weekly basis
Previous housing repairs, housing association, or local authority experience is highly desirable.
Opportunity to work within a busy Housing Repairs Service.
Immediate start available.

Quick apply

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Repairs Planner – 3 Month Contract

Summary

Responsibilities

Repairs Planning & Scheduling

Contractor & Supply Chain Coordination

Customer Service

Administration & Record Keeping

Performance Monitoring

Requirements

Qualifications

Knowledge

Experience

Skills & Competencies

Additional Information