Assistant operations manager Work, Jobs in Sutton Coldfield, Wmd (with Salaries)

Resident Services Assistant - 12 month fixed-term contract
ourHRpeople —Birmingham
- £28,000 a year
- Full-time
- Computer literacy
- English
- Microsoft Office
- Health & wellbeing programme
- Life insurance
Quick apply
Assistant Product Manager
Autosmart International —Shenstone
- Marketing
- Data analysis skills
- Analysis skills
- Employee assistance programme
Quick apply
14d
Store Manager
Chelmsford Star Co-operative Society —Sutton Coldfield
- £46,816.12 a year
- Customer service
- Paid training
- Annual leave
6d
Assistant Meeting & Events Operations Manager
The Belfry —Sutton Coldfield
- £35,500 - £37,606 a year
- Full-time
- Hotel
- Organisational skills
- Training & development
- Free parking
- Employee discount
Quick apply
Store Manager
OurCoop —Sutton Coldfield
- £46,816.12 a year
- Customer service
- Paid training
- Annual leave
5d
Meeting & Events Operations Manager
The Belfry —Sutton Coldfield
- £38,000 - £40,106 a year
- Full-time
- Hotel
- Organisational skills
- Training & development
- Free parking
- Employee discount
Quick apply
Maintenance Estimator & Maintenance Projects Coordinator
Concorde Commercial Maintenance —Walsall Wood
- From £32,000 a year
- Full-time
- Contracts
- Construction experience
- In-person
- Free parking
Quick apply
11d
Regional Facilities Manager
CareTech Group —Tamworth
- £45,000 a year
- Full-time
- Hybrid work
- No degree
- Travel
- Communication skills
Assistant Manager
The Rank Group —Burton-On-Trent
- From £32,500 a year
- Customer service
- Training & development
- Guest services
- Employee discount
- Sick pay
Quick apply
Team Leader – Aspire Lounge - Birmingham Airport
Swissport International AG —Birmingham
- Full-time
- Customer service
- Computer literacy
- Supervising experience
- Free parking
- Employee assistance programme
7d
Cremator Technician and Gardener
Horizon Cremation (Cannock) Ltd —Cannock
- £25,500 - £28,000 a year
- Full-time
- Customer service
- Maintenance
- In-person
- Free parking
Quick apply
7d
Studio Assistant
Liberty —Swadlincote
- Microsoft Word
- Organisational skills
- Cleaning
10d
Assistant Operations Manager
Unite Students —Coventry
- Sales
- Supervising experience
- Leadership
- Annual leave
- Employee assistance programme
UK - Shift Team Leader, Walsall ERF
Encyclis —Birmingham
- Full-time
- Schematics
- Computer literacy
- English
Site foreman/ Assistant site manager
SibiNet Limited —Birmingham
- £14 - £17 an hour
- Full-time
- Management
- Supervising experience
- In-person
Quick apply
3d
Assistant Manager
Boots —Sutton Coldfield
- Part-time
- Organisational skills
- Leadership
- Employee assistance programme
- Employee discount
Assistant Site Manager
GXO Logistics —Birmingham
- Up to £34,256.98 a year
- Weekend availability
- Supervising experience
- Continuous improvement
- Organisational skills
- Annual leave
- Employee assistance programme
Assistant Facilities Manager
School of Coding —Birmingham
- £33,000 - £38,000 a year
- Full-time
- Travel
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
18h
Assistant Centre Manager
The Tyre Store Ltd T/a Just Tyres. —Walsall
- Weekend availability
- Management
- Sales
- Supervising experience
- Store discount
- Employee discount
Quick apply
10d
Facilities Manager
Centrick —Birmingham
- £40,000 - £45,000 a year
- Full-time
- Organisational skills
- Negotiation
- Sick pay
Quick apply

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Resident Services Assistant - 12 month fixed-term contract

ourHRpeople -
Birmingham

Quick apply

Job details

Full-time | Fixed term contract
£28,000 a year

Benefits

Health & wellbeing programme
Company pension
Private medical insurance
Life insurance
Referral programme
On-site parking

Qualifications

Branding
Community engagement
Customer service call handling
Inbound customer enquiry call handling
Computer literacy
Facilities management
English
Microsoft Office Suite
Microsoft Office
Tenant engagement
Social media platforms
Client services
Front desk
Cleaning
Residential lettings
Customer interaction
Budgeting
Marketing
Property management

Full job description

Resident Services Assistant – Hairpin House - Job Description

Company Overview

ila is an emerging Build to Rent property management company which is an abbreviation of ‘I live around.’ We celebrate all that is great about city centre living and offer flexible accommodation plans that enable our residents to achieve their lifestyle aspirations.

The ila brand has been built on four brand pillars which form the cornerstones of what we do, how we do it and why. Each element underpins how we want to be perceived by our residents, the local communities in which we operate, and the wider BTR market. Our purpose is to provide accommodation that our residents feel proud to call home, with kind and welcoming in-house staff. Each property offers flexibility that enables tenants to achieve their lifestyle aspirations, whilst reflecting the culture and connection of their local community.

ila is looking to hire a Resident Services Assistant for Hairpin House, a new BTR scheme in Birmingham consisting of 237 residential apartments. The Resident Services Assistant will assist in driving the performance of the site through collaborating with the on-site team to achieve the same goals, whilst delivering an industry leading resident experience.

The Resident Services Assistant will work alongside the team to ensure that KPI’s are achieved to include, lettings, minimising rental debt, budget management, robust health and safety management, and positive resident reviews, whilst maintaining the highest of standards on site.

We are looking for individuals who will take ownership of all tasks assigned to them and do so with a can-do attitude and a people first approach to the role.

This role will report directly into the Assistant Community Manager and will collaborate with other teams across the UK.

Site Management
Communicate well with colleagues to ensure you work together as a team and take an enterprising approach to the role.
First point of contact/front of house presence for Hairpin House.
Co-ordinate, instruct and allow access for services to the development.
To be responsible for all deliveries to main reception, by receiving, safekeeping and issuing of all parcels/registered mail in line with the company procedure.
Carry out specific daily/weekly tasks as agreed with the City Manager/Assistant Community Manager.
Support City Team with tasks at Sherborne Place when required.
Customer Service
Provide outstanding customer service to residents.
Ensure a warm, welcoming, helpful, efficient, and responsive reception service for residents, telephone callers and visitors.
Manage and respond to general enquiries via phone, email and other channels.
Assist with resident engagement strategies to ensure a strong resident community is built and maintained.
Record, monitor and respond to any resident feedback.
Assist with resident communications through multiple channels.
Ensure resident issues and service requests are addressed and dealt with quickly, efficiently, and professionally.
Promote and encourage a neighbourly and community atmosphere.
Meet and interact with residents in a customer friendly and professional manner.
Seek ways to exceed service expectations of residents and enhance the brand. 
Achieve positive resident reviews on various online platforms to include but not limited to home views and Google. 
Assist with executing the smooth running of all aspects of the community.
Provide an information service for the local area.
Ensure all reception/admin requests are well managed and the reception desk is manned from the hours of 8am until 8pm (on a rota basis).
Take ownership of the reception/communal areas and ensure they are kept clean, tidy, and well-presented at all times.

Marketing, Social Media, Events & Community Presence

Post frequently on social media platforms ensuring content is aligned to the brand manifesto.
Drive the highest rates of retention and community engagement.
Support the overall marketing/leasing efforts and offer input and suggestions regarding promotions, advertisements, and pricing. 
Assist with regularly reviewing competitor activity and provide robust reporting to evidence this. 
Assist with planning and hosting networking events to create and forge new relationships within the community.
Promote events/give-aways to residents to ensure they are deemed successful.
Achieve positive resident reviews on various online platforms to include but not limited to home views and Google.

Facilities Management and Health & Safety

Ensure all risks to visitors, staff and residents are removed or reported.
Ensure security and emergency procedures are always adhered to, taking an active role in the event of an emergency, and reporting any concerns.
Assist with turnaround of vacant apartments, including check-out reports, schedule of cleaning, repair, and maintenance.

Leasing

Support the overall marketing/leasing efforts and offer input and suggestions regarding promotions, advertisements, and pricing.
Assist with regularly reviewing competitor activity and provide robust reporting to evidence this. 
Drive the highest rates of retention and community engagement.
Achieve positive resident reviews on various online platforms to include but not limited to home views and Google. 
Validate Right to Rent document checks.
To support Leasing Manager with leasing process when needed.

Operations

Ensure resident issues and service requests are addressed and dealt with quickly, efficiently, and professionally.
Take ownership of the reception/communal areas and ensure they are kept clean, tidy, and well-presented at all times.
Assist with turnaround of vacant apartments, including check-out reports, schedule of cleaning, repair, and maintenance. 
Check-in inspections conducted before the arrival of tenants, alongside uploaded details on HelpTheMove.
Implementation of operational site procedures and processes.

The ideal candidate will have:  

Experience in a similar role, preferably in either BTR or PBSA.
Professional presentation, be confident and outgoing in nature.
Basic understanding of landlord and resident relationship.
Basic health and safety knowledge.
Excellent English language skills - both written and spoken.
IT literate - MS Office at intermediate level and other relevant software a level to undertake the role satisfactorily.

ila are looking to build their team with individuals who are excited to grow alongside them. Employees are encouraged to have an identity within their team and utilise their assets/skills to fulfil their day-to-day roles.

Pay: £28,000.00 per year

Benefits:

Company pension
Health & wellbeing programme
Life insurance
On-site parking
Private medical insurance
Referral programme

Experience:

similar role: 2 years (required)
BTR or PBSA: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

assistant operations manager jobs in sutton coldfield, wmd

Resident Services Assistant - 12 month fixed-term contract

Assistant Product Manager

Store Manager

Assistant Meeting & Events Operations Manager

Store Manager

Meeting & Events Operations Manager

Maintenance Estimator & Maintenance Projects Coordinator

Regional Facilities Manager

Assistant Manager

Team Leader – Aspire Lounge - Birmingham Airport

Cremator Technician and Gardener

Studio Assistant

Assistant Operations Manager

UK - Shift Team Leader, Walsall ERF

Site foreman/ Assistant site manager

Assistant Manager

Assistant Site Manager

Assistant Facilities Manager

Assistant Centre Manager

Facilities Manager

I want to receive the latest job alerts for assistant operations manager in sutton coldfield, wmd

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