Business services officer Work, Jobs in Sutton Coldfield, Wmd (with Salaries)

Administration Officer
Civic Recruitment Limited —Solihull
- £17.75 an hour
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
[6990] Control Room Operator
National Highways —Birmingham
- £29,010.00 - £37,762.50 a year
- Typing
- Communication skills
11d
Senior Operations Coordinator
NetWatch Global —Birmingham
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Organisational skills
- In-person
- Flexitime
Quick apply
6d
Credit Control Officer
Reliance Social Housing CIC —Birmingham
- From £27,000 a year
- Full-time
- Microsoft Excel
- Analysis skills
- Business
- Free parking
- Bereavement leave
Quick apply
4d
Customer Service Advisor
Consumer Council for Water —Birmingham
- £24,476 a year
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Communication skills
- Annual leave
12d
Proceedings Support Unit (PSU) Specialist
Independent Office for Police Conduct —Birmingham
- £41,878 a year
- Hybrid work
- Analysis skills
- Negotiation
- Time management
- Annual leave
- Employee assistance programme
5d
Senior Legal and Compliance Officer
Altras International Limited —Birmingham
- £40,000 a year
- Full-time
- English
- Bachelor's degree
- Contracts
- Bereavement leave
Quick apply
4d
Customer Services Team Adviser
Advisory, Conciliation and Arbitration Service —Birmingham
- £30,120 - £30,995 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
12d
HR Business Partner - Technology & Engineering (12 Month Fixed-Term Contract)
Pinewood.AI —Solihull
- Full-time
- Hybrid work
- Human resources
- Software development
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Customer Liaison Officer
Mears Group —Birmingham
- Up to £32,000 a year
- Monday to Friday
- Maintenance
- Communication skills
- Annual leave
- Employee discount
7d
Contract Management Officer - Workplace Services
Government Property Agency —Birmingham
- £42,450 - £46,636 a year
- Full-time
- Data analysis skills
- Presentation skills
- Travel
4d
Contract Liaison Officer (30 hours)
Novus Property Solutions Ltd —Sutton Coldfield
- Microsoft Office
- Contracts
- IT
- Employee discount
Quick apply
3d
Senior Officer - National Cyber Crime Unit (NCCU) Threat Leadership
National Crime Agency —Birmingham
- £4,218 - £45,326 a year
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Presentation skills
- Organisational skills
- Annual leave
13d
Probation Service Officer - Birmingham
HM Prison & Probation Service —Birmingham
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
- Employee discount
RBC Enterprise Officer
Birmingham City University —Birmingham
- £35,331 - £39,002 a year
- Full-time
- Hybrid work
- Oracle
- Microsoft Office
- Administrative experience
Business support officer - Fostering
Dudley Metropolitan Borough Council —Dudley
- £25,583 - £25,989 a year
- Full-time
- Hybrid work
10d
Staff Engagement and Communications Officer
HM Prison & Probation Service —Birmingham
- £30,001 - £50,000 a year
- Full-time
- Hybrid work
- Management
- English
- Microsoft Office
- Annual leave
- Employee discount
1d
Customer Insight Officer - Complaints
BDHT / Bromsgrove District Housing Trust —Bromsgrove
- £37,960.52 a year
- Full-time
- Communication skills
- Free parking
- Annual leave
14d
Executive Officer - School of Social Policy - 107494 - Grade 6
University of Birmingham —Birmingham
- £33,002 - £39,906 a year
- Full-time
- Microsoft Office
- Administrative experience
- University
- Annual leave
- Sick pay
8d
Operations Executive - Escorted Tours
Riviera Travel —Burton-On-Trent
- £27,500 - £29,200 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Organisational skills
- Work from home
- Employee assistance programme
Quick apply
7d

I want to receive the latest job alerts for business services officer in sutton coldfield, wmd

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

business services officer jobs near sutton coldfield, wmd

Customer Service Representative jobs in Birmingham

Probation Officer jobs in Birmingham

Business Support jobs in Dudley

Control Room Operator jobs in Birmingham

Credit Controller jobs in Birmingham

Senior Compliance Officer jobs in Birmingham

It Support Technician jobs in Sheffield

Support Specialist jobs in Redcar

Support Specialist jobs in Melton Mowbray

Support Specialist jobs in Remote

Senior Support Worker jobs in London

Police Community Support Officer jobs in London

Learning Support Assistant jobs in Leicester

School Business Manager jobs in Liverpool

Human Resources Business Partner jobs in Lichfield

Business Apprenticeship jobs in London

Human Resources Business Partner jobs in Aberdeen

Human Resources Business Partner jobs in Leighton Buzzard

Business Support Officer jobs in London

Human Resources Business Partner jobs in Queen's University Belfast

Administration Officer

Civic Recruitment Limited
Solihull

Quick apply

Job details

Full-time
£17.75 an hour

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft Office
Administrative experience
Organisational skills
NVQ
Business
BTEC
Communication skills
Office experience

Full job description

3 months contract with a Local Authority

Job Title: Administration Officer

Job Purpose

To support the Quality Monitoring and Commissioning function by reviewing and processing quality concern referrals submitted by social workers and other professionals. The postholder will use electronic case management systems, including Liquid Logic (LAS), to assess referrals against established quality standards and checklists, ensuring all required information is present before progressing cases for investigation.

The role requires excellent attention to detail, sound judgement, strong administrative skills, and the ability to work accurately within established procedures while identifying when concerns need to be escalated.

Key Responsibilities

Quality Concern Administration

Review quality concern referrals received from social workers and other professionals.
Assess referrals against agreed quality assurance checklists and procedures.
Determine whether referrals contain sufficient information to be progressed to a Quality Monitoring Officer for investigation.
Return incomplete referrals for further information where necessary.
Escalate complex or urgent concerns appropriately in line with procedures.

System and Data Management

Use Liquid Logic (LAS) and other electronic systems to access, review, update, and maintain records.
Accurately input, update, and manage information within council databases and systems.
Ensure records are maintained in accordance with data protection and information governance requirements.
Produce routine reports and administrative information as required.

Customer Service and Communication

Respond to enquiries from internal and external stakeholders via telephone, email, and written correspondence.
Liaise effectively with social workers, quality monitoring staff, providers, and other professionals.
Communicate professionally and clearly when requesting additional information or clarifications.

Administrative Support

Provide comprehensive administrative support to the Commissioning and Quality Monitoring teams.
Maintain accurate electronic and manual filing systems.
Assist with the monitoring and tracking of referrals and quality concerns.
Support service improvements by identifying recurring issues or procedural gaps.

Compliance and Information Governance

Handle sensitive and confidential information appropriately.
Ensure compliance with safeguarding, data protection, and council policies.
Follow established procedures and maintain accurate audit trails.

Essential Experience

Previous administrative experience in a busy office environment.
Experience working with electronic case management systems or databases.
Experience reviewing information for accuracy and completeness.
Experience dealing with a range of internal and external stakeholders.
Experience handling confidential and sensitive information.
Experience using Microsoft Office applications, including Word, Excel, Outlook, and Teams.

Desirable Experience

Experience within Adult Social Care, Local Government, Health, or Public Sector services.
Experience using Liquid Logic (LAS).
Experience within commissioning, quality monitoring, safeguarding, or contract administration functions.

Essential Qualifications

4 GCSEs (or equivalent), including English and Mathematics at Grade C/Level 4 or above; or equivalent relevant administrative experience.

Desirable Qualifications

NVQ Level 3 in Business Administration.
BTEC National Certificate.
HNC or equivalent qualification in Business Administration or a related discipline.

Essential Skills and Competencies

Excellent attention to detail and accuracy.
Ability to review information and identify missing, inconsistent, or incomplete data.
Strong organisational and workload management skills.
Ability to follow established processes and procedures consistently.
Sound judgement and a high degree of common sense.
Excellent verbal and written communication skills.
Ability to work independently and use initiative.
Strong problem-solving skills.
Ability to identify when issues require escalation.
Competent use of electronic systems and databases.
Proficiency in Microsoft Office applications.

Personal Attributes

The successful candidate will be:

Sharp, articulate, and professional.
Methodical and process-driven.
Reliable and accountable.
Calm under pressure.
Adaptable and flexible.
Committed to delivering high standards of accuracy and customer service.
Able to maintain confidentiality and professionalism at all times.

Additional Information

Location: Solihull.
Working Pattern: Monday to Friday, 37 hours per week.
Hybrid Working: One day per week based at the Council House, Solihull; remaining days working remotely subject to service requirements.
Pay Rate: £17.75/ per hour UMB.
The postholder will be required to comply with safeguarding, data protection, information governance, equality, diversity, inclusion, and health & safety policies.
The role requires the ability to work independently while recognising when support, advice, or escalation is required.
Commitment to maintaining confidentiality when handling sensitive information is essential.
Payment: Bi-weekly payment schedule
Start Date: Immediate start available
Closing Date: soon (early applications encouraged)

GCSC

Quick apply

Refine Your Search

business services officer jobs in sutton coldfield, wmd

Administration Officer

[6990] Control Room Operator

Senior Operations Coordinator

Credit Control Officer

Customer Service Advisor

Proceedings Support Unit (PSU) Specialist

Senior Legal and Compliance Officer

Customer Services Team Adviser

HR Business Partner - Technology & Engineering (12 Month Fixed-Term Contract)

Customer Liaison Officer

Contract Management Officer - Workplace Services

Contract Liaison Officer (30 hours)

Senior Officer - National Cyber Crime Unit (NCCU) Threat Leadership

Probation Service Officer - Birmingham

RBC Enterprise Officer

Business support officer - Fostering

Staff Engagement and Communications Officer

Customer Insight Officer - Complaints

Executive Officer - School of Social Policy - 107494 - Grade 6

Operations Executive - Escorted Tours

I want to receive the latest job alerts for business services officer in sutton coldfield, wmd

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected