Department manager Work, Jobs in Sutton On The Forest, Nyk (with Salaries)

Senior Customer Service Manager
Corporate Trade Supplies UK —Northallerton
- £45,000 - £50,000 a year
- Full-time
- CRM software
- Customer service
- ERP systems
Quick apply
Employability Coach – Community Outreach & Referral
United Response —York
- £28,270.50 - £30,712.50 a year
- Part-time
- Hybrid work
- Business development
- Travel
- IT
- Paid training
- Referral programme
Continuous Improvement Manager
Shepley Spring Ltd —Knaresborough
- £50,000 - £65,000 a year
- Full-time
- Engineering
- Microsoft Office
- Continuous improvement
- Free parking
- Gym membership
Quick apply
8d
Sales Support
Agecko UK Ltd —York
- Up to £26,000 a year
- Full-time
- Up to 50% travel
- Sales
- English
- Free parking
Quick apply
21h
Program Operations Manager
Authentix, Inc. —York
- £40,000 - £55,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Office
- Project management
Quick apply
Onboarding Coordinator
Eccles Heddon Solicitors Ltd —Ripon
- From £24,700 a year
- Full-time
- Sales
- Administrative experience
- Data entry
- Employee discount
- Bereavement leave
Quick apply
2d
Operations Team Leader
Inntravel —York
- £33,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Communication skills
- Annual leave
- Employee assistance programme
17h
Retail Store Manager (Full Time)
The Blue Barn —Harrogate
- £33,000 - £34,000 a year
- Full-time
- Management
- Sales
- Customer service
- Free parking
- Store discount
Quick apply
Full-time Compliance Officer for Duchy College
Harrogate Ladies' College —Harrogate
- Full-time
- Microsoft Office
- Preschool
- Presentation skills
- Health & wellbeing programme
- Life insurance
Quick apply
1d
Recruitment Manager
Reed In Partnership —York
- £30,000 - £35,000 a year
- Full-time
- Presentation skills
- Travel
- Annual leave
- Flexible schedule
Maintenance Manager
Kepak Group —York
- Full-time
- Management
- Engineering
- Maintenance
Quick apply
Quality Auditor (Nights)
Kepak Group —York
- Full-time
- English
- Microsoft Office
- IT
- Employee discount
Quick apply
Assistant Practice Manager
Eccles Heddon Solicitors Ltd —Ripon
- £27,000 - £37,000 a year
- Part-time
- English
- Microsoft Office
- Front desk
- Free parking
- Bereavement leave
Quick apply
2d
Care Manager
Harrogate Neighbours Housing Association —Boroughbridge
- £35,000 a year
- Full-time
- Management
- Organisational skills
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
12d
Learning & Development Senior Manager - HMP Millsike
Mitie —York
- £56,250.18 a year
- Weekend availability
- Hybrid work
- Leadership
- Free parking
- Annual leave
Duty Manager
Impossible York —York
- £13.00 - £13.20 an hour
- Full-time
- Bilingual
- Hospitality
- Supervising experience
- Employee discount
Quick apply
Duty Manager
Piglets Adventure Farm —York
- From £14 an hour
- Weekend availability
- Hospitality
- Management
- First Aid Certification
- Free parking
- Employee discount
Quick apply
11d
Health & Safety Officer (food industry)
EngineeringMatic —Heslington
- £40,000 - £45,000 a year
- Full-time
- Bachelor's degree
- IT
- In-person
- Free parking
- Sick pay
Quick apply
Sales Administration Manager
Norton Loxley —Easingwold
- £35,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Sales
Quick apply
Contracts Manager
BarrattDevelopments —York
- Customer service
- Construction experience

I want to receive the latest job alerts for department manager in sutton on the forest, nyk

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Senior Customer Service Manager

Corporate Trade Supplies UK
Northallerton

Quick apply

Job details

Permanent | Full-time
£45,000 - £50,000 a year

Benefits

Company events
On-site parking

Qualifications

CRM software
Customer service
Supply chain
ERP systems
Six Sigma
Analysis skills
Project management
Continuous improvement
Business
Operations
Leadership

Full job description

Company Overview

Corporate Trade Supplies (CTS) is a leading provider of PPE, corporate branded clothing, and promotional products, dedicated to supporting businesses across the region with quality supplies and exceptional service. Our mission is to help companies enhance their brand presence while ensuring safety and professionalism.

Role Purpose

The Senior Customer Service Manager is responsible for leading and developing the customer service function to deliver an exceptional customer experience. The role oversees Service Performance and Continuous Improvement activities, ensuring customers receive accurate, timely and professional support throughout the entire customer journey.

The position plays a critical role in driving customer retention, operational efficiency, and service excellence while building strong relationships with key customers and internal stakeholders. This is a senior leadership role is responsible for the strategic and operational management of customer service, order management, and customer satisfaction activities, ensuring the organisation consistently delivers an outstanding customer experience while achieving business performance objectives.

Key Responsibilities

Customer Service Leadership

Lead, coach and develop the customer service and order management teams.
Establish a customer-centric culture focused on service excellence and continuous improvement.
Define departmental objectives, KPIs and performance standards.
Devise SOP and training to Implement best practice customer service
Drive employee engagement and foster a high-performing team environment.

Order Management

Drive order lifecycle efficiency from order receipt through to delivery and invoicing.
Manage order fulfilment performance, identifying and resolving issues proactively.
Collaborate with Sales, Supply Chain, Procurement, Operations and Finance teams to ensure customer requirements are met.
Develop processes to improve order accuracy, lead times and customer communication.

Customer Experience

Develop & implement strategies to improve customer satisfaction, loyalty and retention.
Manage customer feedback, complaints and service metrics.
Lead customer issue resolution and escalation management processes.
Conduct customer reviews and identify opportunities to enhance service delivery.
Drive Voice of Customer initiatives and implement action plans based on customer insights.

Operational Performance

· Monitor, analyse and report all key performance indicators to identify operational improvements of the following:

Customer Satisfaction (CSAT), Net Promoter Score (NPS), Order Accuracy, On-Time Delivery, Service Level Achievement, Complaint Resolution Time and Customer Retention

Stakeholder Management

Act as the senior point of contact for customer service escalations.
Build strong relationships with key customers and strategic accounts.
Partner with commercial teams to support customer growth initiatives.
Able to work across all departments with various stakeholders

Continuous Improvement

Lead customer service transformation and improvement projects.
Utilise data and analytics to drive informed decision-making and improvements
Identify opportunities for automation and process optimisation.
Support business change initiatives and customer experience programmes.

Skills & Experience

Essential

Significant experience in a customer operations leadership role.
Proven experience in order management and customer service functions.
customer experience and customer satisfaction methodologies.
Experience leading and developing high-performing teams.
Strong analytical and problem-solving skills.
Excellent communication and stakeholder management abilities.
Experience working with ERP and CRM systems.
Demonstrated success in delivering service improvement initiatives.

Desirable

Experience in retail, manufacturing, distribution, wholesale, or supply chain environments.
Knowledge of Lean, Six Sigma or continuous improvement methodologies.
Project management experience.
Degree-level qualification in Business, Operations, Customer Experience or related field.

Key Competencies

Strategic Thinking
Commercial Awareness
Decision Making
Problem Solving
Influencing & Negotiation
Continuous Improvement
Performance Management
Collaboration & Teamwork

Pay: £45,000.00-£50,000.00 per year

Benefits:

Company events
On-site parking

Experience:

Leadership: 5 years (required)
Customer service: 10 years (required)

Work Location: In person

Quick apply

Refine Your Search

department manager jobs in sutton on the forest, nyk

Senior Customer Service Manager

Employability Coach – Community Outreach & Referral

Continuous Improvement Manager

Sales Support

Program Operations Manager

Onboarding Coordinator

Operations Team Leader

Retail Store Manager (Full Time)

Full-time Compliance Officer for Duchy College

Recruitment Manager

Maintenance Manager

Quality Auditor (Nights)

Assistant Practice Manager

Care Manager

Learning & Development Senior Manager - HMP Millsike

Duty Manager

Duty Manager

Health & Safety Officer (food industry)

Sales Administration Manager

Contracts Manager

I want to receive the latest job alerts for department manager in sutton on the forest, nyk

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected