Service desk support Work, Jobs in Swalecliffe, Ken (with Salaries)

Service Desk Technician
ORBITAL NET LIMITED —Canterbury
- £25,500 - £26,500 a year
- Rotating shift
- Communication skills
Quick apply
Clerical Assistant
University of Kent —Canterbury
- £23,350 - £24,215 a year
- Full-time
- Hybrid work
- University
- Front desk
- Communication skills
4d
IT Support Technician
Strode Park Foundation —Herne
- £25,000 a year
- Full-time
- Remote
- Computer literacy
- Computer networking
- In-person
- Free parking
- Flexible schedule
Quick apply
Analyst, Enterprise Service Desk
ABACUS —Sittingbourne
- Full-time
- Travel
- In-person
- Communication skills
- Annual leave
- Employee discount
Quick apply
Data Analyst
Psicon —Canterbury
- £32,000 - £38,000 a year
- Hybrid work
- SQL
- Organisational skills
- Business
- Annual leave
- Employee discount
Quick apply
3d
KMMS Clerical Assistant
Canterbury Christ Church University —Canterbury
- £23,350 - £24,215 a year
- Full-time
- Hybrid work
- University
- Front desk
- Communication skills
5d
Hotel - Duty Manager
Premier Inn —Canterbury
- Up to £13.86 an hour
- Part-time
- Hotel
- Team management
- Leadership
- Employee discount
Quick apply
3d
Receptionist
Shepherd Neame —Sandwich
- Up to £12.80 an hour
- Full-time
- Hotel
- Front desk
- Employee discount
- Flexible schedule
Quick apply
IT Service Desk Apprentice
QA Apprenticeships —Dover
- £23,151.50 a year
- Hybrid work
- Microsoft Word
- Analysis skills
- Organisational skills
- Annual leave
- Employee assistance programme
Packing Desk Operative (Night)
Sharpak Aylesham —Aylesham
- £12.70 - £12.71 an hour
- Night shift
- Employee assistance programme
Quick apply
Technician (Arts and Humanities)
Canterbury Christ Church University —Canterbury
- £26,093 - £28,031 a year
- Weekend availability
- University
- Communication skills
11d
General Practice Assistant/Bookings Administrator
Greensand Health Centre —Maidstone
- From £12.71 an hour
- Full-time
- Accounting
- IT
- In-person
- Free parking
Quick apply
3d
Receptionist
Holiday Inn Southend —Southend-on-Sea
- £12.80 an hour
- Part-time
- Computer literacy
- Hotel
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
Facilities Helpdesk Administrator
Bauvill Ltd —Rochester
- £24,500 - £26,500 a year
- Full-time
- Customer service
- Supervising experience
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
10d
Cleaner (part-time)
Kingsdown School —Southend-on-Sea
- £12.71 an hour
- Part-time
- Supervising experience
- Organisational skills
- Cleaning
Quick apply
4d
Receptionist - Canterbury, Folkestone, Ashford & Ramsgate - Kent, Surrey & Sussex
HM Prison & Probation Service —Ashford
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Computer literacy
- Microsoft Office
- Presentation skills
- Annual leave
- Employee discount
8d
Senior IT Technician
Demelza —Sittingbourne
- £18.71 an hour
- Full-time
14d
Cash Desk Volunteer
British Heart Foundation —Canterbury
- Cash handling
- Employee discount
ZARA CANTERBURY-STORE MANAGER
INDITEX —Canterbury
- Full-time
- Team management
- Recruiting
- Training & development
Quick apply
3d
Duty Manager
Premier Inn —Southend-on-Sea
- Up to £13.86 an hour
- Weekend availability
- Hotel
- Team management
- Leadership
- Employee discount
Quick apply

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Service Desk Technician

ORBITAL NET LIMITED
Canterbury

Quick apply

Job details

Permanent
£25,500 - £26,500 a year

Qualifications

Live chat
Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Incident management
Stakeholder collaboration
Ticket management
Incident documentation
Case record updates
Internal department liaison
CompTIA Network+
Ticket management systems
Technical support incident logging
Telecommunication
Technical writing
IP networking
Customer interaction
IT incident logging
Multidisciplinary collaboration
Network monitoring
Incident log maintenance
Communication skills
CompTIA A+
Help desk

Full job description

Summary:

As a Service Desk Technician, you’ll be of a technical predisposition with a passion for assisting client delivery, being the first point of contact for client’s requiring technical assistance. You’ll diagnose and troubleshoot basic technical issues, escalate complex problems, and ensure a high level of client service. This role is critical in maintaining client satisfaction and ensuring smooth operations for our product and services.

Working Hours:

You'll work 37.5 hours per week on a rotating shift pattern, helping us provide great service seven days a week. Please note that weekend working is a key part of this role, so you'll need to be available to work Saturdays and Sundays as part of your regular rota.

Key Responsibilities:

Client Support & Issue Resolution:

Act as the first point of contact for client technical support via multiple sources including but not limited to: phone, email, monitoring and live chat
Logging of all interactions, incidents and service requests in a detailed manner accurately in the ticketing system
Diagnose and troubleshoot a broad range of services including but not limited to: telephony, basic connectivity issues, 4G/5G solutions, broadband, leased lines, VoIP, WiMAX and managed services
Guide client through troubleshooting steps to resolve common issues
Escalating more complex issues to relevant teams with detailed information about the case, actions taken to attempt to resolve the issue and their outcomes
Follow up with customers to ensure resolution and customer satisfaction

Network & System Monitoring:

Monitor network and service status dashboards to identify and respond to potential issues proactively, logging events and escalating as required
Assist in identifying patterns and trends in reported incidents to help prevent recurring issues, as part of pro-active Problem Management
Provisioning Services:
Assist clients with router and modem setup, basic configurations, and software updates
Explain technical solutions in a clear and customer-friendly manner

Documentation & Process Improvement:

Maintain accurate and detailed knowledge base articles for common technical issues and solutions, supporting the wider team in effective communication and client support resolution
Provide feedback on recurring technical issues and suggest where improvements can be made to the support process, solutions and the wider business
Stay updated on new products, services, and industry developments

Collaboration & Training:

Work closely with other teams across the business including but not limited to: Finance, Technical Services, Network Operations, Field Engineering and Service Delivery to resolve client issues efficiently
Share knowledge and best practices with colleagues to improve overall service quality

Key Skills & Experience:

Essential:

Basic understanding of networking concepts (e.g., IP addressing, DNS, DHCP, NAT, VPN)
Experience troubleshooting technology issues
Natural strong problem-solving skills and ability to work under pressure
Curious personality wanting to understand and build a depth of knowledge
Excellent verbal and written communication skills
Client-centric attitude with a proactive approach
Ability to follow procedures and escalate without procrastination

Desirable:

Previous experience in a technical services or customer service role, preferably within an ISP or telecoms environment
Knowledge of Service Desk tools, such as monitoring platforms and ticketing systems
Familiarity with configuring routers and modems
Basic understanding of cybersecurity principles
IT certifications such as CompTIA Network+, CompTIA A+, vendor qualifications or equivalent

Company Overview

Please visit https://www.orbital.net for more information

Quick apply

Refine Your Search

service desk support jobs in swalecliffe, ken

Service Desk Technician

Clerical Assistant

IT Support Technician

Analyst, Enterprise Service Desk

Data Analyst

KMMS Clerical Assistant

Hotel - Duty Manager

Receptionist

IT Service Desk Apprentice

Packing Desk Operative (Night)

Technician (Arts and Humanities)

General Practice Assistant/Bookings Administrator

Receptionist

Facilities Helpdesk Administrator

Cleaner (part-time)

Receptionist - Canterbury, Folkestone, Ashford & Ramsgate - Kent, Surrey & Sussex

Senior IT Technician

Cash Desk Volunteer

ZARA CANTERBURY-STORE MANAGER

Duty Manager

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