Call centre Work, Jobs in Swansea, Wls (with Salaries)

TSB | Customer Service Consultant | Grade B | Contact Centre | Swansea | 12 month FTC
Santander Bank —Swansea
- £24,700 a year
- Rotating shift
- Communication skills
- Banking
Part Time Customer Service Advisor
Something Different Wholesale —Swansea
- From £12.71 an hour
- Part-time
- Bilingual
- Computer literacy
- English
- Free parking
- Health & wellbeing programme
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10d
Customer Service Advisor
Something Different Wholesale —Swansea
- From £12.71 an hour
- Full-time
- Microsoft Word
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- Free parking
- Health & wellbeing programme
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Cycle Solutions (Cycle to Work) Ltd —Swansea
- Full-time
- CRM software
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
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M&D Care —Carmarthen
- Up to £30,000 a year
- Full-time
- Computer literacy
- Writing skills
- Travel
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- Annual leave
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ROCK Professional Services —Bridgend
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- Annual leave
- Employee assistance programme

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TSB | Customer Service Consultant | Grade B | Contact Centre | Swansea | 12 month FTC

Santander Bank -
Swansea

Apply Now

Job details

Fixed term contract
£24,700 a year

Benefits

Cycle to work scheme
Company pension
Private medical insurance

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Client engagement
Risk management
Customer support
Customer interaction
Communication skills
Banking

Full job description

Country: United Kingdom

IT STARTS HERE

Santander (www.santander.com) is evolving from a global, high-impact brand into a technology-driven organisation, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.

This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference.

Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management.

TSB is a key part of the Santander organisation. At TSB, we exist to help our customers make the most of their money, so that they can feel money confident every day.

When they feel more confident with their money, they can get more out of life. And put simply, that is what it’s all about.

THE DIFFERENCE YOU MAKE

TSB Telephone Banking are looking for a Customer Service Consultant based in our Swansea office.

In this role, you'll play a key part in helping customers feel confident, supported and valued whenever they contact us. As the friendly voice of TSB, you'll provide outstanding service over the phone, supporting customers with their banking needs while building trust through every interaction.

We're shaping the way we work through innovation, collaboration and a continued focus on delivering brilliant customer experiences. To succeed in this role, you will be responsible for:

Supporting customers over the phone with a wide range of banking queries
Understanding customer needs and providing clear, practical solutions while delivering an excellent customer experience
Building rapport with customers and resolving enquiries efficiently using our systems and processes
Working a 35-hour week between 8am and 8pm, Monday to Sunday, following a rotating shift pattern of three weeks 12pm–8pm and one week 8am–4pm
Completing your first four months in our Swansea office before transitioning to a home-based arrangement with periodic office attendance

WHAT YOU'LL BRING

Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. We're enabling teams to go beyond by valuing who they are and empowering what they bring.

The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

A friendly and confident telephone manner with the ability to build strong customer relationships
Strong communication and active listening skills
A genuine passion for helping customers and delivering excellent service
A willingness to learn, develop and build new skills
A positive and adaptable approach within a fast-paced team environment

WE VALUE YOUR IMPACT

At TSB, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return.

We’ll pay you a base salary of £24,700 from day one, and an excellent benefits package which includes:

Extra 9% of your salary (£2,223) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
Variable Pay Award (5%/£1,235 on target) based on company performance.
Fantastic company pension – TSB contributing up to 13%
25 days holidays (plus bank holidays)
Private Healthcare
Opportunities to grow your career within a global organisation

Ready to be recognised? It starts with you.

LOCAL COMPLIANCE

Inclusion matters at TSB . We want everyone to feel at home—whatever their background. Diverse teams help us deliver Money Confidence, for everyone, every day. Not sure you meet every requirement? If you tick some boxes and bring curiosity and openness, we’d love to hear from you. TSB is a Disability Confident Leader, if you meet the minimum criteria, we’ll ensure you’re considered.

We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates.

When applying, please consider the travel distance, time and cost to your chosen office location.

WHAT TO DO NEXT

If this sounds like a role you are interested in, then please apply.

If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through email. You can contact us at [email protected]

Apply Now

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call centre jobs in swansea, wls

TSB | Customer Service Consultant | Grade B | Contact Centre | Swansea | 12 month FTC

Part Time Customer Service Advisor

Customer Service Advisor

Business to Business Telesales

Recruiter

Roadshow Executive Sales

Senior Delivery Consultant - Connect and Lex, Amazon Connect Center of Delivery Excellence

Account Manager (Outbound)

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