Customer experience leader Work, Jobs in Swansea, Wls (with Salaries)

Customer Service Centre Agent
Driver and Vehicle Standards Agency —Swansea
- £26,607 a year
- Part-time
- Hybrid work
- Customer service
- Word processing
- Computer literacy
- Annual leave
- Employee assistance programme
6d
Customer Service & Aftersales Manager
Tredz —Llansamlet
- £40,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Health & wellbeing programme
- Employee discount
Quick apply
3d
Area Manager, Customer Fulfillment
Amazon UK Services Ltd. —Swansea
- Full-time
- Management
- Bachelor's degree
- Leadership
Operations Associate
Gopuff —Swansea
- Part-time
- Google Suite
- Restaurant experience
- Annual leave
Quick apply
Customer Team Leader
Co-op —Llangennech
- £14.48 an hour
- Overtime
- Merchandising
- Bakery
- Team management
- Store discount
- Employee discount
TSB | Customer Service Consultant | Grade B | Contact Centre | Swansea | 12 month FTC
Santander Bank —Swansea
- £24,700 a year
- Rotating shift
- Communication skills
- Banking
4d
Customer Delivery Driver - Swansea Cadle Extra
Tesco UK —Swansea
- £14.18 - £15.45 an hour
- Full-time
- Employee discount
6d
Business Development Manager (BDM) - Swansea- Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Swansea
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Operations Manager - Swansea
DPD Group UK —Swansea
- Weekend availability
- Warehouse experience
- Communication skills
- Free parking
Quick apply
P&G Team Leader
Village Hotels - Swansea - Pub & Grill —Swansea
- Full-time
- Hospitality
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
13d
Valeter
Intercleanse Ltd —Swansea
- £24,420.00 - £37,004.24 a year
- Full-time
- Customer service
- Driving
- In-person
Quick apply
Apprentice Sales Assistant
Savers —Swansea
- £9.75 - £9.95 an hour
- Full-time
- Employee assistance programme
- Sick pay
Part Time Branch Assistant
Booker Group —Swansea
- Part-time
- Employee assistance programme
- Employee discount
Quick apply
5d
Head of Venue Operations
ATG Entertainment Limited —Swansea
- Weekend availability
- Hospitality
- Microsoft Excel
- Microsoft Outlook
9d
Barstaff/Team Leader
D and C Taverns Ltd —Swansea
- £12.71 - £13.50 an hour
- Part-time
- Hospitality
- Bar
- Food service
Quick apply
7d
General Manager
ESS Compass —Swansea
- Hospitality
- Contracts
- Communication skills
- Free parking
- Employee discount
Manager
Rb cafe —Swansea
- £239.11 - £739.54 a year
- Full-time
- Management
- Supervising experience
- Bachelor's degree
Quick apply
Bar Team Leader
The Plough and Harrow —Swansea
- From £14 an hour
- Part-time
- Hospitality
- Bar
- Culinary experience
- Free parking
Quick apply
Accommodation Officer
Driver and Vehicle Licensing Agency —Swansea
- £26,607 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Travel
- Annual leave
- Employee assistance programme
3d
HR Business Partner, PXT
Amazon UK Services Ltd. —Swansea
- Full-time
- Management
- English
- Master's degree

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Customer Service Centre Agent

Driver and Vehicle Standards Agency
Swansea

Apply Now

Job details

Permanent | Part-time | Full-time
£26,607 a year
6 days ago

Benefits

Annual leave
Company pension
Employee assistance programme
Employee discount

Qualifications

Customer service
Word processing
Computer literacy
Presentation skills
Communication skills
PRINCE2 Certification

Full job description

Details

Reference number

470021

Salary

£26,607

A Civil Service Pension with an employer contribution of 28.97%

GBP

Job grade

Administrative Officer

Contract type

Permanent

Business area

DVSA - Corporate Affairs

Type of role

Administration / Corporate Support
Contact Centre
Operational Delivery

Working pattern

Flexible working, Full-time, Job share, Part-time

Number of jobs available

Location
About the job
Benefits
Things you need to know
Apply and further information

Location

Swansea

About the job

Job summary

Do you have exceptional communication and customer service skills?

Would you embrace the opportunity to make an impact on road safety and contribute to a safer, greener future?

If so, wed love to hear from you!

Joining our department comes with many benefits, including:

Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the Kings birthday
Flexible working options where we encourage a great work-life balance

Read more in the Benefits section below!

Find out more about what it's like working at: Driver and Vehicle Standards Agency - Department for Transport Careers

Job description

The role holder will provide a high-quality support, advice and guidance service to both internal and external customers, ensuring professional and effective customer engagement. They will contribute to the improvement of road safety, environmental standards and the reduction of vehicle crime by delivering accurate information, resolving queries and supporting the consistent application of relevant policies, procedures and legislation. Through building positive relationships and maintaining a customer-focused approach, they will help achieve organisational objectives while promoting trust, compliance and continuous improvement.

Your responsibilities will include, but arent limited to:

Handle inbound customer contact consisting of telephone calls and e-mail correspondence
Deliver a consistent and productive service to both internal and external customers.
Support the promotion of DVSAs digital services
Use judgement to action DVSA/customer requirements in line with current procedures and practices
Ensure all administrative work is completed and recorded accurately
Use information resources to support customer service
Keep up to date with current procedures and practices
Work effectively as part of a team, participate in team meetings and contribute towards staff engagement plan
Promoting and respecting team working ethics by building good working relationships using co-operation and discussion
Execute own responsibilities effectively and in line with DVSA policies and processes, ensuring that daily tasks and activities are delivered against agreed objectives.

For further information on the role, please read the role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.

Person specification

Required experience:

To be successful in this role you will need to have the following experience:

Good written and communication skills
Ability to handle challenging enquiries
Basic computer literacy skills e.g. keyboard, word processing skills and Microsoft applications
Prioritise workloads to aid productivity
Manage time effectively

Additional Information

Operational Delivery Profession (ODP) is the largest and most diverse professional community across the Civil Service. Many of us will have an association with several professional communities or specialisms, ODP applies to all public facing roles / or a role that is primarily aligned to supporting the work of those with public facing roles. All critical to the delivery of UK public services.

This role is suitable for hybrid working, which is a non-contractual arrangement where a combination of workplace and home-based working can be accommodated subject to business requirements.

The expectation at present is a minimum of 60% of your working time a month will be spent at either your designated workplace (one of the locations cited in the advert) or, when required for business reasons, in another office/work location/visiting

stakeholders. Your designated workplace will be your contractual place of work. There may be occasions where you are required to attend above the minimum expectation.

Travel to other offices may be required, which could involve overnight stays.

Customer Service Centre Agent - This role is based in Swansea and is suitable for hybrid working.

Successful candidates will need to undergo significant training and will be required to fully attend the office 100% during this training period (minimum 12 weeks).

If you have a question about hybrid working, part time/job share hours, flexible working, travelling for work, or require a reasonable adjustment, please contact the Vacancy Holder during the recruitment process to avoid possible disappointment later in the process should your working arrangements not be compatible with the requirements of the role (see below for contact details).

Visa Sponsorship

Please note that we do not hold a UK Visa & Immigration (UKVI) Skilled Worker Licence sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship. Candidates must ensure they have the appropriate rights to work in the UK before application.

Benefits

Alongside your salary of £26,607, Driver and Vehicle Standards Agency contributes £7,708 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides .

Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits:

Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave).
8 Bank Holidays plus an additional Privilege Day to mark the Kings birthday.
Access to the staff discount portal.
Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc.
Joining a diverse and inclusive workforce with a range of staff communities to support all our colleagues.
24-hour Employee Assistance Programme providing free confidential help and advice for staff.
Flexible working options where we encourage a great work-life balance.

Find out more about the benefits of working at DfT and its agencies .

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles , and will assess your Strengths and Experience.

How to apply:

Our selection process ensures a comprehensive assessment of each applicant's skills, and potential fit within our organisation.

The selection process for this role will be:

Stage 1: Sift of CV & Personal Statement

Stage 2: In-person assessment

You must be successful at each stage to progress to the next stage.

Stage 1: Sift

At sift, you will be assessed against the following Success Profile element:

Experience you will be asked to provide a CV (unlimited wordcount) and personal statement (500-word count). Please provide evidence of your Experience of the following:

Experience in delivering excellent customer service
Experience in following processes and work accurately
Experience of working effectively as part of a team

The sift will take place week commencing Monday 27th July 2026.

Stage 2: In-person assessment

At assessment stage, you will be invited to attend a customer service exercise. The assessment will take place in person at our Swansea office and will include:

a telephone exercise
a webchat exercise

Assessment days are likely to be held week commencing Monday 17th August. (including the weekend)

Guidance will be provided if you are invited to the assessment.

You can find out more about our hiring process, how to apply, and application and interview guidance on our careers site .

Please note that we will try to meet the dates set out in the advert. There may be occasions when these dates will change

Further information on the selection process

We will also hold a 12-month reserve list for this role, which may lead to potential opportunities beyond the role you applied for. You can read more about our reserve lists here.

If your application is successful but you have been dismissed from the Civil Service, your application could be removed at the pre-employment checking stage depending on the nature of the dismissal.

Reasonable Adjustments

As a Disability Confident Leader employer, we are committed to ensuring that the recruitment process is fair, accessible and allows all candidates to perform at their best. If a person with a visible or non-visible disability is substantially disadvantaged, we have a duty to make reasonable changes to our processes.

Complete the Assistance required section in the Additional requirements page of your application form to tell us what changes or help you might need during the recruitment process. For instance, you may need wheelchair access at an interview, or if youre deaf, a Language Service Professional.

If you need a reasonable adjustment so that you can complete your application, you should contact Government Recruitment Service via [email protected] as soon as possible before the closing date to discuss your needs.

Document Accessibility

This job advert contains links to the DfT Careers website. Our website provides useful guidance and information that can support you during the application process. If you are experiencing accessibility problems with any attachments on this advert or the information on our website, please contact the email address in the 'Contact point for applicants' section.

Further Information

For more information about how we hire, and for useful tips on submitting your application for this role, visit the How We Hire page of our DfT Careers website. You can find detailed information about the recruitment process and what to expect when applying for a role.

Current Civil Servants (all contract types) will need to ensure that they are still employed as a civil servant at the point of starting in the relevant new post. If their contract ends (e.g. end of FTA contract or resignation) at any point during the recruitment/onboarding process for the advertised role, they will no longer be eligible and may be withdrawn.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicants details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.

All external applicants and current employees of accredited non-departmental public bodies (NDPBs) will be required to undergo a Social Media Check. A Social Media Check is a review of your publicly available online activity, typically across platforms like LinkedIn, Facebook, X (formerly Twitter), Instagram, and others. The purpose is to identify any public posts or content that could raise concerns for employers, such as:

Hate speech or discriminatory behaviour
Threats or acts of violence
Illegal activity or substance misuse
Sexually explicit material
Extremist views or affiliations

Importantly, this check does not involve hacking into your accounts or accessing private messages. It only considers content you have chosen to make public. Employers use this kind of screening to help ensure their workplace remains safe, inclusive, and aligned with company values. Its not about judging your personality or lifestyle - its about checking for potential red flags that might affect the role or company culture. If you have questions or concerns about the social media check, we would be happy to explain in more detail whats being looked at and how your data is handled securely and fairly.

Feedback

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

This vacancy is part of the Great Place to Work for Veterans initiative.

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name : Carla Norgrove
Email : [email protected]

Recruitment team

Email : [email protected]

Further information

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact Government Recruitment Services via email: [email protected]
If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website Here

Apply Now

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Details

Reference number

Salary

Job grade

Contract type

Business area

Type of role

Working pattern

Number of jobs available

Contents

Location

About the job

Job summary

Job description

Person specification

Benefits

Things you need to know

Artificial intelligence

Selection process details

Security

Nationality requirements

Working for the Civil Service

Diversity and Inclusion

Apply and further information

Contact point for applicants

Job contact :

Recruitment team

Further information