Solution specialist Work, Jobs in Swindon, Eng (with Salaries)

Customer Solutions Specialist
DeterTech —Swindon
- £33,000 - £38,000 a year
- Full-time
- Continuous improvement
- Communication skills
Mental Health Support Worker
BRC Jobs —Swindon
- £13.54 an hour
- Full-time
- Organisational skills
- Communication skills
- Annual leave
Quick apply
9d
Investigation Specialist
Thermo Fisher Scientific —Swindon
- Full-time
- Continuous improvement
- Manufacturing
- Mechanical knowledge
Recruitment Consultant
RMG Digital Ltd —Swindon
- £28,000 a year
- Full-time
- Business development
- Recruiting
- Contracts
Solution Owner - FTC 12 months
RM Education Limited —Abingdon
- Hybrid work
- Analysis skills
- Annual leave
Full Time Supervisor, Tommy Hilfiger - Swindon
Tommy Hilfiger —Swindon
- Full-time
- Customer service
- Supervising experience
- Conflict management
Part-Time Bookkeeper
BC&A Group —Swindon
- £28,000 - £35,000 a year
- Part-time
- Travel
- In-person
Quick apply
6d
Senior Learning Specialist - EMEA
Vantive —Newbury
- Remote
- English
- Analysis skills
- Project management
Payroll & Accounts Assistant
Corston Architectural Detail —Malmesbury
- £32,000 - £37,000 a year
- Full-time
- Organisational skills
- Free parking
Quick apply
General Manager - UK
Infopro Digital Services Limited —Swindon
- Full-time
- Hybrid work
- Business development
- Communication skills
- Negotiation
- Annual leave
- Employee assistance programme
Quick apply
Freelance Care Compliance Consultant (Self Employed - Contractor)
Delphi Care Solutions —Swindon
- Hybrid work
- Analysis skills
- Leadership
- Communication skills
Quick apply
Technical Support Specialist
VoCoVo —Chipping Norton
- £38,000 - £41,000 a year
- Hybrid work
- Computer networking
- Employee assistance programme
- Sick pay
Product Sustainability Specialist m/f/d
TE Connectivity —Swindon
- Product management
- Travel
- Communication skills
Footwear Solution Specialist - South
V12Footwear —Chippenham
- Full-time
- Hybrid work
- Business development
- Communication skills
Quick apply
Product Mission Lead
KERRIDGE COMMERCIAL SYSTEMS CORP —Hartshill
- Full-time
- ERP systems
- In-person
- AI
Quick apply
VodafoneThree - Insights Specialist
Vodafone —Newbury
- Full-time
- Hybrid work
- Analytics
- Employee discount
1d
Systems Housing Manager
Swindon Borough Council —Swindon
- £50,269 a year
- Full-time
- English
- Travel
- Leadership
Quick apply
Regional Operations Manager
Evri —Swindon
- £45,000 - £50,500 a year
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Continuous improvement
4d
Graduate Management Programme - Hygiene
Rentokil Initial Group —Swindon
- £26,655 - £28,655 a year
- Overtime
- Customer service
- No experience needed
- Bachelor's degree
- Relocation assistance
- Annual leave
Quick apply
Project Manager
Global Electrical & HVAC Services —Bromham
- £55,000 - £65,000 a year
- Full-time
- Hybrid work
- Schematics
- Customer service
- Business development
Quick apply
10d

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solution specialist jobs near swindon, eng

Customer Solutions Specialist

DeterTech -
Swindon

Apply Now

Job details

Full-time
£33,000 - £38,000 a year

Qualifications

Sales support
Stakeholder collaboration
Client engagement
Stakeholder liaison
Internal department liaison
Continuous improvement
Customer relationship management
Relationship management
Customer support
Customer interaction
Multidisciplinary collaboration
Communication skills

Full job description

The Customer Solution Specialist is integral to delivering a superior and professional customer experience across DeterTech’s customer base. As the face of the organisation in advising on Customer Solutions, this role involves conducting detailed site surveys and post-incident assessments to ensure a comprehensive understanding of, and response to, customer needs.

Through robust customer engagement, technical evaluation, and collaboration with internal teams, the Customer Solution Specialist ensures that solutions are fit for purpose, customer satisfaction is maximised, and service quality is consistently maintained at a high standard.

Key Responsibilities

Site Surveys & Assessments

Conduct comprehensive on-site and off-site surveys for customers, assessing requirements and identifying appropriate solutions.
Attend customer sites following break-ins or incidents to evaluate existing measures and recommend improvements.
Ensure all surveys and assessments are completed to a consistently high standard.

Quotations

Prepare and issue quotations following customer surveys, converting quotes into orders where possible.
Raise SmartWater quotations, ensuring all documentation is accurate and complete.
Ensure pricing, orders, and customer details are processed in line with agreed procedures and commercial guidelines.
Support field-based sales colleagues and Operations by coordinating customer requirements.

Customer Experience & Relationship Management

Serve as the primary point of contact for customers during the establishment of Customer Solutions, providing a professional, reassuring, and customer-focused presence.
Build trust and rapport with customers through clear communication, reliability, and ownership of issues.
Take accountability for the customer experience throughout the survey and assessment process.
Ensure customer concerns are understood, managed, and appropriately escalated where required.

Collaboration & Service Delivery

Collaborate closely with Sales, Customer Success, Engineers and ARC teams to ensure customer needs are clearly communicated and solutions are effectively delivered.
Provide structured feedback to internal teams to support service improvement and solution design.
Facilitate a seamless handover between survey, installation, and ongoing service.

Documentation & Continuous Improvement

Maintain accurate and timely records of site visits, findings, and customer interactions.
Identify recurring issues or opportunities for improvement and share insights with relevant teams.
Contribute to enhancing consistency, quality, and efficiency across survey and assessment processes.

Skills, Knowledge & Expertise

Experience in a customer-facing role, ideally in a field-based or on-site environment.
Strong interpersonal and communication skills, with a clear commitment to excellent customer service.
Comfortable working independently, managing time effectively, and travelling to customer locations.
Detail-oriented with strong problem-solving skills and the ability to assess situations objectively.
Confident in representing DeterTech in customer environments with professionalism and credibility.
Collaborative mindset with the ability to work effectively across multiple internal teams.
Familiarity with security systems or related technology is desirable but not essential.
Proactive, reliable, and adaptable, with a strong sense of ownership and accountability.

Key Measures of Success

Customer Satisfaction: Positive customer feedback following surveys, follow-ups, and assessments.
Quality & Consistency: High standards maintained across all site surveys, quotes and customer interactions.
Issue Resolution: Effective identification and communication of risks, issues, and improvement opportunities.
Operational Alignment: Smooth collaboration and handover between field activity and internal teams.
Service Improvement: Meaningful insights contributed to enhancing customer solutions and overall service delivery.

We are committed to creating an inclusive recruitment process. If you require any reasonable adjustments at any stage of the recruitment process, please let us know and we will be happy to support you.

About DeterTech

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.

Department

Customer Success

Employment Type

Full Time

Location

Workplace type

Onsite

Compensation

£33,000 - £38,000 / year

Apply Now

Refine Your Search

solution specialist jobs in swindon, eng

Customer Solutions Specialist

Mental Health Support Worker

Investigation Specialist

Recruitment Consultant

Solution Owner - FTC 12 months

Full Time Supervisor, Tommy Hilfiger - Swindon

Part-Time Bookkeeper

Senior Learning Specialist - EMEA

Payroll & Accounts Assistant

General Manager - UK

Freelance Care Compliance Consultant (Self Employed - Contractor)

Technical Support Specialist

Product Sustainability Specialist m/f/d

Footwear Solution Specialist - South

Product Mission Lead

VodafoneThree - Insights Specialist

Systems Housing Manager

Regional Operations Manager

Graduate Management Programme - Hygiene

Project Manager

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