Patient experience manager Work, Jobs in Tameside, Gtm (with Salaries)

Front of House Manager/Patient Experience Manager
Bury Chiropractic —Unsworth
- £24,420 - £34,000 a year
- Part-time
- Hospitality
- Sales
- Customer service
- Free parking
- Store discount
Quick apply
6d
Outreach and Engagement Worker
Change Grow Live —Ashton-Under-Lyne
- £28,557.79 - £32,802.41 a year
- Administrative experience
- Care plans
- Communication skills
- Employee assistance programme
- Employee discount
8d
Treatment Coordinator
Invisiblebraces4u —Manchester
- £300 - £450 a day
- Sales
Quick apply
2d
Operations Manager - Hybrid
Core Prescribing Solutions —Bradford
- £55,000 - £60,000 a year
- 8 hour shift
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Quick apply
9d
Service Manager – NHS Talking Therapies
Pennine Care NHS Foundation Trust —Oldham
- £57,528 - £64,750 a year
- Full-time
- Annual leave
- Employee discount
6d
Clinic Manager (Sales & Operations)
The Back Clinic —Stockport
- £34,500 a year
- Full-time
- Management
- Sales
- Business development
- Health & wellbeing programme
- Annual leave
Quick apply
9d
General Manager
The Foundry Blackburn —Blackburn
- From £41,178 a year
- Full-time
- Hospitality
- Management
- Computer literacy
- Free parking
- Employee discount
Quick apply
Senior Adults Safeguarding Practitioner
Manchester University NHS Foundation Trust —Manchester
- £49,387 - £56,515 a year
- Full-time
- University
- Driving
- AI
7d
Clinic Manager
Pall Mall Medical —Manchester
- £35,000 - £45,000 a year
- Full-time
- Management
- Supervising experience
- Human resources
- Health & wellbeing programme
- Annual leave
Quick apply
6d
Primary Care Operations Manager
Core Prescribing Solutions —Bradford
- £55,000 - £60,000 a year
- 8 hour shift
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Quick apply
9d
NHS Patient Services Assistant Manager
Optegra —Manchester
- £30,000 - £36,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Patient care
- Annual leave
- Employee discount
Quick apply
14d
Patient Services Manager
Spire Healthcare —Macclesfield
- £32,500 a year
- Full-time
- Organisational skills
- Communication skills
- Free parking
- Annual leave
2d
Therapeutic Area Manager (TAM), Respiratory - Eastern New England Ecosystem
Genentech —Manchester
- £137,500 - £255,300 a year
- Full-time
- Sales
- Bachelor's degree
- Driving
7d
Radiology Services Manager
Misr Radiology Centre UK Ltd —Manchester
- £76,000 a year
- Management
- Human resources
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
2d
Territory Manager Surgical Division UK
M.E.D Surgical Scotland —Manchester
- Sales
- Driving
- Travel
Quick apply
14d
Partnership Lead
Manchester University NHS Foundation Trust —Manchester
- £57,528 - £64,750 a year
- Full-time
- University
- Driving
- AI
7d
Optical Assistant - Customer Care Office Based
Eyecare Oncall —Manchester
- £27,539.20 a year
- Full-time
- Administrative experience
- Organisational skills
- In-person
- Employee discount
Quick apply
2d
Behaviour and Attendance Mentor
Fix It UK Ltd —Wigan
- £28,000 - £31,000 a year
- Full-time
- Computer literacy
- English
- Maths
Quick apply
5d
CAMHS Neurodevelopmental Practitioner
Manchester University NHS Foundation Trust —Salford
- £39,959 - £48,117 a year
- Full-time
- University
- AI
9d
Regional Workplace Experience Manager
ISS Facility Services —Manchester
- Management
- Microsoft Office
- Driving
Quick apply

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Front of House Manager/Patient Experience Manager

Bury Chiropractic -
Unsworth

Quick apply

Job details

Permanent | Part-time | Full-time
£24,420 - £34,000 a year
6 days ago

Benefits

Free parking
Store discount
Health & wellbeing programme
Employee discount
On-site parking
Free fitness classes

Qualifications

Hospitality
Sales
Customer service
English
Supervising experience
Front desk
Care plans
Leadership
Communication skills

Full job description

Busy Private Healthcare Centre – Bury

This role is not simply about answering phones or managing a diary.

It’s about leading the team who create the first and lasting impression of our practice — while protecting the values and standards that have helped us serve our community for over 20 years.

You’ll be responsible for managing our front-of-house team of 3–4 receptionists, ensuring every patient receives a warm, professional, and organised experience from their very first contact with us.

We believe people don’t change their health because of information alone — they change because they feel understood, supported, and confident they’re in the right place.

That experience starts with the front desk — and this role leads the team who deliver it.

Why this role exists

For over 20 years, we’ve helped people in Bury move better, live with less pain, and regain confidence in their bodies.

Our practitioners provide exceptional care — but a patient’s experience begins long before treatment starts.

We’re looking for an experienced people manager who can take ownership of our front-of-house service.

Someone who can support and develop a team, maintain high standards, solve problems calmly, and create an environment where both patients and staff feel valued, supported, and able to do their best work.

Our values

Everything we do is guided by three core values: Purpose, Trust, and Excellence.

Purpose — We believe our work matters. Every conversation, every appointment, and every interaction is an opportunity to help someone improve their health and quality of life. We’re looking for someone who understands that the small details at the front desk can make a big difference.

Trust — Patients trust us during moments when they may feel worried, frustrated, or unsure. Our team earns that trust by being reliable, honest, compassionate, and professional. As Front of House Manager, you’ll also build trust within your team by supporting people, communicating clearly, and leading by example.

Excellence — We believe in doing things properly. That means maintaining high standards, continually improving, taking ownership, and caring about the experience we create — even when no one is watching.

We’re looking for someone who doesn’t just manage tasks, but helps create a culture where these values are lived every day.

What the role involves

This is a hands-on management role at the centre of a busy private healthcare practice.

You will:

Manage, lead, and support a team of 3–4 receptionists
Set expectations and maintain consistently high front desk standards
Coach, motivate, and develop team members
Help recruit, train, and onboard new reception staff
Create rotas and ensure the department is properly organised and covered
Hold the team accountable for excellent patient communication and service
Be the first point of support for reception questions, challenges, and decisions
Lead by example by welcoming patients in person and over the phone
Confidently explain appointments, care plans, pricing, and next steps (full training provided)
Oversee bookings, systems, and daily processes so the centre runs smoothly
Handle patient concerns professionally and find solutions
Support local events, talks, and community outreach activities
Look for ways to continually improve the patient experience

This role suits someone who enjoys responsibility, takes initiative, and understands that great service comes from great leadership.

Who this role is for

You may be the right person if you’re thinking:

“I enjoy leading a team and helping people perform at their best.”

“I naturally take ownership and like improving how things are done.”

“I can be supportive and approachable, but I’m also confident setting expectations.”

“I stay calm under pressure and enjoy solving problems.”

“I care about delivering an exceptional experience.”

“I want to be part of a team where purpose, trust, and excellence genuinely matter.”

Essential requirements

You do not need chiropractic experience — we will teach you what you need to know about our profession.

However, you must have:

Previous experience managing or supervising a team
Experience being responsible for standards, training, and team performance
The ability to lead others in a way that reflects our values of Purpose, Trust, and Excellence
Strong communication skills
Excellent organisation and attention to detail
Confidence dealing with different personalities and situations
Emotional intelligence and professionalism
A positive, proactive attitude

Experience in healthcare, hospitality, customer service, retail management, leisure, or other client-facing leadership roles would be highly valuable.

Hours

30+ hours per week.

Early mornings, evenings, and alternate Saturdays required.

Centre opening hours:

Monday–Friday: 7:30am–7:15pm
Saturday: 7:30am–2:00pm

As the manager of the front-of-house team, we’re looking for someone who takes responsibility for making sure the department runs effectively.

While your contracted hours will usually be around 30 hours per week, there may occasionally be times when flexibility is needed to support the team, resolve issues, or ensure standards are maintained.

We value leaders who take pride in their area, support their team, and want to see everyone succeed.

What you’ll receive

Full training and ongoing support
A friendly and experienced team environment
Clear systems, expectations, and responsibilities
The opportunity to lead and develop a team
Meaningful work that genuinely impacts people’s lives
Variety, responsibility, and room to grow
A workplace where Purpose, Trust, and Excellence guide the way we care for both patients and each other

One final question

Can you lead a team that helps someone walk through our doors feeling nervous and leave feeling cared for, confident, and understood?

Can you create an environment where your team feels supported, standards stay high, and patients experience our values from their very first conversation?

If that sounds like the kind of responsibility you’d take pride in — we’d love to hear from you.

Apply today and help people in Bury feel better, one conversation at a time.

Please kindly note: previous applicants need not apply and unfortunately we are unable to offer sponsorship for this position.

Pay: £24,420.00-£34,000.00 per year

Benefits:

Employee discount
Free fitness classes
Free parking
Health & wellbeing programme
On-site parking
Store discount

Ability to commute/relocate:

Unsworth BL9 0ST: reliably commute or plan to relocate before starting work (required)

Application question(s):

Without using ai, please tell us in 4 sentences or less why we would be mad not to interview you and employ you for this exciting position.
How many hours are you ideally looking for?
Are you able to cover holidays and illness at short notice?
Which of our core values resonates with you the most and why?
Please tell us about your managerial experience.

Experience:

Managerial : 4 years (required)
Sales: 4 years (required)

Language:

English (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

patient experience manager jobs in tameside, gtm

Front of House Manager/Patient Experience Manager

Outreach and Engagement Worker

Treatment Coordinator

Operations Manager - Hybrid

Service Manager – NHS Talking Therapies

Clinic Manager (Sales & Operations)

General Manager

Senior Adults Safeguarding Practitioner

Clinic Manager

Primary Care Operations Manager

NHS Patient Services Assistant Manager

Patient Services Manager

Therapeutic Area Manager (TAM), Respiratory - Eastern New England Ecosystem

Radiology Services Manager

Territory Manager Surgical Division UK

Partnership Lead

Optical Assistant - Customer Care Office Based

Behaviour and Attendance Mentor

CAMHS Neurodevelopmental Practitioner

Regional Workplace Experience Manager

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