Line support engineer Work, Jobs in Telford, Eng (with Salaries)

1st Line Technical Support
Computors Limited —Wolverhampton
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
3rd Line Support Engineer
Grainger and Worrall —Bridgnorth
- Up to £45,000 a year
- Full-time
- Azure
- Windows
- Travel
- Free parking
IT Technician
Epson —Telford
- £26,437 a year
- Full-time
- Windows
- Continuous improvement
- Computer networking
Quick apply
3rd Line Technical Support Engineer
Spherica Business Solutions Ltd —Walsall
- £40,000 - £45,000 a year
- 12 hour shift
- IT
- Employee discount
- Referral programme
Quick apply
Shift Maintenance Engineer
Indigo Food Group Limited —Telford
- £46,000 - £49,000 a year
- Full-time
- Engineering
- Maintenance
- Programmable logic controllers
- Free parking
- Health & wellbeing programme
Quick apply
2d
Maintenance Engineer
Epson —Telford
- £39,676 - £47,611 a year
- Full-time
- Engineering
- Microsoft Office
- Supervising experience
Quick apply
IT Development Engineer (Software)
Epson —Telford
- £38,627 a year
- Full-time
- Bachelor's degree
- Computer networking
- Software development
Quick apply
IT Service Desk/Site Engineer
JN Bentley —Shifnal
- Full-time
- Customer service
- Windows
- Travel
Quick apply
6d
Maintenance Technician
AO World —Telford
- £44,675 a year
- Rotating shift
- Employee discount
Cloud Engineer
Converge Technology Solutions —Stafford
- £50,000 - £55,000 a year
- Full-time
- Azure
- Scripting
- Computer networking
1d
Telecoms Support Desk Engineer
SOUTHERN COMMUNICATIONS LIMITED —Quinton
- £30,000 - £35,000 a year
- Full-time
- Continuous improvement
- IT
- In-person
- Free parking
- Employee assistance programme
Quick apply
9d
Maintenance Engineer (Injection Moulding)
Epson —Telford
- £39,676 a year
- Full-time
- Engineering
- Maintenance
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
Support Desk Engineer
Southern Communications Group —Quinton
- £30,000 - £35,000 a year
- Full-time
- Continuous improvement
- IT
- Free parking
- Employee assistance programme
Shunter
GXO Logistics —Stoke-on-Trent
- £36,972.24 a year
- Full-time
- Bachelor's degree
- Annual leave
- Employee assistance programme
9d
Technical Sales Engineer (m/f/d)
British Transformer Components —Telford
- CRM software
- Sales
- English
Specialist Projects Manager
Elite Precast Concrete —Telford
- Full-time
- Project management
- Organisational skills
- In-person
- Free parking
Quick apply
Service Engineer
Bohr Limited —Stone
- £40,000 - £55,000 a year
- Full-time
- Schematics
- Programmable logic controllers
- Driving
- Free parking
- Sick pay
Quick apply
5d
Legionella Risk Assessor
Environmental Essentials Ltd —Stoke-on-Trent
- £29,000 - £38,000 a year
- Weekend availability
- Driving
- Travel
- Power tools
- Health & wellbeing programme
- Annual leave
Quick apply
12d
Customer Solution Specialist (South East)
DeterTech —Telford
- £33,000 - £38,000 a year
- Full-time
- Customer service
- Communication skills
Quick apply
Licensed Aircraft Engineer
Babcock International —Wolverhampton
- £49,016.78 a year
- Weekend availability
- Annual leave

I want to receive the latest job alerts for line support engineer in telford, eng

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

1st Line Technical Support

Computors Limited
Wolverhampton

Quick apply

Job details

Full-time
£28,000 - £32,000 a year

Benefits

Free parking
Casual dress
Annual leave
Discounted or free food
Company pension
Work from home
Canteen
Company events
Car scheme
Sick pay
On-site parking

Qualifications

Microsoft Word
TCP
Microsoft Excel
Microsoft Outlook
Customer service
LAN
Microsoft Office
VoIP
IT support
DNS
Mac OS
Linux
TCP/IP
Communication skills
Active Directory
Help desk
VPN

Full job description

Job Overview

We're looking for a proactive, customer-focused 1st Line Support Engineer to join our End User Support team. You'll be the first point of contact for our customers, helping them with everything from laptop issues to network and VoIP phone problems, and making sure their IT just works. It's a great role for developing your skills in a fast-moving MSP environment, working across different systems and technologies for a varied client base.

Duties

Respond promptly to tickets, calls, and emails logged in HaloPSA, delivering a friendly and professional service every time
Diagnose and fix hardware issues with computers, peripherals, and network devices, often using NinjaOne to remotely check and resolve problems
Support users with Microsoft 365 apps (Outlook, Word, Excel, Teams, etc.) and other everyday business software
Troubleshoot software issues across Windows, macOS, and Linux machines
Help set up and support networking basics including LAN, VPN, DNS, firewalls, and Active Directory
Provide first-line support for our CC VoIP phone systems, helping with handsets, call routing, and basic configuration issues
Manage user accounts and permissions in Active Directory and Microsoft 365
Support our Cyber Security products (email security, backup, security awareness training) and help flag or resolve basic security alerts
Work closely with the wider engineering team, escalating trickier issues to 2nd/3rd line where needed
Log every job clearly and accurately in HaloPSA, following our ticketing and documentation processes
Stay current with new technology and suggest ways we can keep improving how we support our customers
You'll also take part in our out-of-hours support rota, covering weekday evenings (6pm–11pm) and weekends on a rotating basis, roughly once a month.

Qualifications

Some experience in an IT support or help desk role
A solid grasp of networking basics: TCP/IP, LAN, DNS, VPNs, and firewalls
Comfortable working across Windows (client and server) and macOS
Experience supporting desktop hardware, peripherals, and tools like Microsoft Office
Familiarity with Active Directory, and ideally HaloPSA (or a similar ticketing system) and RMM tools like NinjaOne
An interest in or basic understanding of VoIP/telephony and cyber security is a bonus, but full training will be given
Good communication skills, able to explain technical things simply to non-technical customers
A keen eye for detail and a logical approach to troubleshooting
Well organised, with the ability to juggle priorities in a busy support environment

This is a great opportunity for someone who wants to build a career in IT support, in a team that genuinely cares about doing right by its customers.

Additional Benefits:

30 days annual leave (including public holidays)
Monthly company lunch
Reward scheme
Salary car sacrifice scheme
2 working from home days

Job Type: Full-time

Pay: £28,000.00-£32,000.00 per year

Benefits:

Canteen
Casual dress
Company events
Company pension
Discounted or free food
Free parking
On-site parking
Sick pay
Work from home

Ability to commute/relocate:

Wolverhampton WV10 9TG: reliably commute or plan to relocate before starting work (preferred)

Experience:

IT support: 1 year (preferred)
Customer service: 3 years (preferred)

Work Location: Hybrid remote in Wolverhampton WV10 9TG

Quick apply

Refine Your Search

line support engineer jobs in telford, eng

1st Line Technical Support

3rd Line Support Engineer

IT Technician

3rd Line Technical Support Engineer

Shift Maintenance Engineer

Maintenance Engineer

IT Development Engineer (Software)

IT Service Desk/Site Engineer

Maintenance Technician

Cloud Engineer

Telecoms Support Desk Engineer

Maintenance Engineer (Injection Moulding)

Support Desk Engineer

Shunter

Technical Sales Engineer (m/f/d)

Specialist Projects Manager

Service Engineer

Legionella Risk Assessor

Customer Solution Specialist (South East)

Licensed Aircraft Engineer

I want to receive the latest job alerts for line support engineer in telford, eng

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected