Support specialist Work, Jobs in Theydon Bois, Ess (with Salaries)

Collections Agent
Mr Lender —Loughton
- Full-time
- Customer service
- Data entry
- Financial services
- Free parking
- Health & wellbeing programme
Quick apply
13d
Customer Service Live Chat Agent
Mr Lender —Loughton
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Annual leave
Quick apply
13d
Nursery Assistant / Keyworker
Coopersale Hall School —Epping
- £29,000 a year
- Full-time
- English
- Preschool
- Travel
- Free parking
- Sick pay
Quick apply
Software Support Specialist
LegalRM —Orpington
- £32,000 - £40,000 a year
- Full-time
- Hybrid work
- Azure
- SQL
- Communication skills
- Flexitime
- Work from home
Quick apply
KYC Specialist
SpaceXAI —London
- £63,000 - £83,000 a year
- Communication skills
- Employee discount
- Life insurance
Quick apply
1d
11+ Specialist
Wonders of Maths —London
- £30 - £60 an hour
- Part-time
- Maths
- Mentoring
- School
Quick apply
Customer Support Specialist
Fuse Energy —London
- £30,000 a year
- Full-time
- Bachelor's degree
- Communication skills
- Annual leave
Quick apply
Trainee Dental Nurse
Smiles For You —London
- £14 - £15 an hour
- Part-time
- No experience needed
- English
- In-person
- Flexitime
- Employee discount
Quick apply
8d
Triaging Administrator
Edmonton PCN —London
- £24,784.50 - £24,785.00 a year
- Full-time
- Customer service
- GP surgery experience
- English
- Sick pay
Quick apply
1h
Customer Support Specialist - UK
splose —London
- Full-time
- Hybrid work
- Communication skills
Quick apply
5d
Client Services & Support Specialist- London, UK
FXSpotStream —London
- Analysis skills
- Project management
- Bachelor's degree
Planner/Admin
United Infrastructure —Loughton
- Full-time
- Microsoft Outlook
Quick apply
FAMILY & ADMINISTRATION SUPPORT CO-ORDINATOR
Haven House Children's Hospice —Woodford Green
- £26,936 a year
- Full-time
- Microsoft Office
- Databases
- Administrative experience
- Free parking
- Annual leave
19h
Estate Agent Selling Luxury Homes
Fine & Country —London
- £100,000 - £120,000 a year
- Remote
- Sales
- Work from home
- Flexible schedule
Quick apply
Clinical Trials Coordinator
University College London —London
- £43,981 a year
- Full-time
- Hybrid work
13d
Client Support Specialist II
Intercontinental Exchange Holdings, Inc. —London
- Full-time
- Microsoft Word
- Computer Science
- Bachelor's degree
12d
Sales Advisor
FlooringSuperstore.com —Harlow
- Up to £44,000 a year
- Weekend availability
- Sales
- Customer service
- In-person
- Free parking
- Store discount
Quick apply
Graduate Digital Systems Coordinator
Oak House Children's Home —Ilford
- £28,000 - £35,000 a year
- Full-time
- Google Suite
- Computer Science
- Bachelor's degree
Quick apply
Female Complex Care Support Worker
SFC —St Johns Wood
- £20.80 - £31.20 an hour
- Weekend availability
- English
- In-person
- School
- Annual leave
Quick apply
Dental Lab Customer Service Associate
Dental Infinity Laboratory Ltd —Loughton
- £25,500 - £34,000 a year
- Full-time
- Computer literacy
- Salesforce
- Computer skills
Quick apply
7d

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Collections Agent

Mr Lender -
Loughton

Quick apply

Job details

Permanent | Full-time
13 days ago

Benefits

Free parking
Health & wellbeing programme
On-site gym
Annual leave
Discounted or free food
Company pension
Company events
Referral programme
On-site parking

Qualifications

Financial Conduct Authority guidelines
Accounts payable
Customer service
GCSE
Outbound debtor call management
Arrears management
Data entry
Financial services
Customer interaction
Outbound calling
Phone etiquette
Telemarketing
Signposting to community resources
Communication skills

Full job description

Job Title: Collections Agent

Salary: Competitive

Main Purpose of the Role: The main focus of the Collections Agent role is to focus on outbound calling of customers who are in arrears and treating them with forbearance and due consideration.

Benefits

Working within a newly refurbished dedicated office space with free onsite employee gym
Access to a large breakout space with comfortable seating, pool table and arcade games
Free on-site parking
Central Line Train station within one-minute walk with quick access to Central London
Close road links to M11/M25/A406/A12 and London
Social events
Pension Scheme
Healthshield (health cash back scheme and counselling services)
28 days annual leave, incl. Bank Holidays, per annum, with an additional day per year of service (capped at 33 days)
Eye Test / Glasses reimbursement scheme
Various team and personal reward incentives

Main Duties and Responsibilities:

Proactively communicating with customers (via telephone, LiveChat, email and SMS), who have failed to meet one or more of their agreed installment payments when they fall due and assessing each customer’s individual circumstances, on a case-by-case basis, to ensure that appropriate forbearance and due consideration is given, and good outcomes are achieved.
Ensuring that before contacting a customer, all customer account records and notes are reviewed thoroughly to fully understand the customer’s situation and needs (including any preferred communication channels).
Recognising when information about a customer’s needs is relevant to future interactions and making a record of it on their account.
Communicating with and completing all actions for a customer, in a timely manner and required time frames, to help ensure the customer is put in a position where they can make effective decisions, on an informed basis, to help achieve good outcomes and customer experience.
Ensuring that where repayment plans are offered as a form of forbearance, the customers’ needs are taken into consideration and the repayment plan is affordable and sustainable for the customer.
Signposting customers to free debt support advice and money guidance and advising them of the potential benefits of accessing this and the different range of delivery channels available.
Identifying signs and triggers which could indicate the customer is vulnerable and ensure that relevant procedures are followed in supporting these customers (for example, where necessary referral to the Specialist Customer Support Team) so that customers who have characteristics of vulnerability, are not disadvantaged
Ensuring that all communications with customers are clear and easy to understand and adapted to meet the customer’s information needs, to equip them to make decisions that are effective and properly informed.
Tailoring communications, in line with our vulnerability and reasonable adjustment policies, procedures and processes, to consider the characteristics of the customers intended to receive the communication.
Sharing ideas and feedback with your line manager where, through your day-to-day experience with customers, you identify that improvements can be made to the customer journey and/or customer outcomes.
Supporting colleagues and the wider department to ensure department aims are achieved.
Work towards achieving daily and monthly targets both individually and as a team.
Ensuring that you adhere to the FCA Conduct Rules and all relevant policies and procedures (and accompanying processes), which include (but are not limited to):
Forbearance Policy and Procedure,
Vulnerability Policy and Procedure
Customers in Financial Difficulty Policy and Procedure
Data Protection Policy and Procedure
Acceptable Usage Policy
Data Retention, Archiving and Destruction Policy
PCI DSS Procedure; and
Security and Password Policy.

This is a summary of the role and you are expected to undertake additional ad-hoc duties as and when necessary to fulfil the needs of the business.

Experience and attributes (Essential):

Commitment to perform to high standards and:

act with integrity;
act with due care, skill and diligence;
being open and cooperative with the FCA and other regulators; the PRA and other regulators;
pay due regard to the interests of customers and treating them fairly; and
act to deliver good outcomes for customers

Understand the requirements of Principle 12 (Consumer Duty), specifically relating to:

PDL’s products and services meeting the needs of its target market including any vulnerable consumers to ensure good customers outcomes in regard to:
affordability,
sustainability,
appropriate marketing,
sound customer understanding (across the customer base); and
high levels of customer support.

Job Types: Full-time, Permanent

Benefits:

Company events
Company pension
Discounted or free food
Free parking
Health & wellbeing programme
On-site gym
On-site parking
Referral programme

Education:

GCSE or equivalent (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

support specialist jobs in theydon bois, ess

Collections Agent

Customer Service Live Chat Agent

Nursery Assistant / Keyworker

Software Support Specialist

KYC Specialist

11+ Specialist

Customer Support Specialist

Trainee Dental Nurse

Triaging Administrator

Customer Support Specialist - UK

Client Services & Support Specialist- London, UK

Planner/Admin

FAMILY & ADMINISTRATION SUPPORT CO-ORDINATOR

Estate Agent Selling Luxury Homes

Clinical Trials Coordinator

Client Support Specialist II

Sales Advisor

Graduate Digital Systems Coordinator

Female Complex Care Support Worker

Dental Lab Customer Service Associate

I want to receive the latest job alerts for support specialist in theydon bois, ess

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