Of corporate strategy Work, Jobs in Thirsk, Nyk (with Salaries)

Senior Customer Service Manager
Corporate Trade Supplies UK —Northallerton
- £45,000 - £50,000 a year
- Full-time
- CRM software
- Customer service
- ERP systems
Quick apply
Head of Performance
North Tees and Hartlepool NHS Foundation Trust —Middlesbrough
- £94,356 - £108,814 a year
- Full-time
- Patient care
- Leadership
4d
Senior Site Director - Operations
Corporate Trade Supplies UK —Northallerton
- Up to £80,000 a year
- Full-time
- Master's degree
- Continuous improvement
- No degree
Quick apply
7d
CRM Executive
Gear4Music —York
- Full-time
- Microsoft Excel
- Analysis skills
- Presentation skills
- Free parking
- Employee assistance programme
EPR Training Lead
Tees, Esk and Wear Valleys NHS Trust —Middlesbrough
- £39,959 - £48,117 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Computer literacy
13d
Director of Ecommerce
Gear4Music —York
- Full-time
- AI
- Leadership
- Communication skills
- Free parking
- Work from home
Event Manager
Legends Global (Europe) —York
- Microsoft Excel
- Microsoft Office
- IT
- Annual leave
- Employee assistance programme
Quick apply
4d
Managing Director MHT (m/f/d)
MHT Technology —Melsonby
- Full-time
- Sales
- Engineering
- Business
Inside Sales / Proposal Manager - Nuclear & Power
Worley —Stockton-on-Tees
- Hybrid work
- Management
- Sales
- Master's degree
14d
Sales Executive – Moxy York
Hotel Co 51 —York
- Full-time
- CRM software
- Hospitality
- Sales
Quick apply
Merges, Acquisitions & Integration Manager
Fera Science —York
- Full-time
- Analysis skills
- Organisational skills
- Communication skills
- Free parking
- Employee discount
6h
Head of Sales
Corpay —Knaresborough
- Full-time
- Hybrid work
- Sales
- Leadership
- Life insurance
8d
Paraplanner
YorWealth Ltd —York
- £42,000 - £45,000 a year
- Full-time
- Hybrid work
- Organisational skills
- Financial services
- Tax experience
- Free parking
Quick apply
Business Development Manager
Wernick Refurbished Buildings —Shipton
- Full-time
- Sales
- Business development
- Travel
- Free parking
- Annual leave
Quick apply
6d
Senior Territory Manager - North / North West Implants • Regeneration
Megagen Implants —Harrogate
- Full-time
- Remote
- Sales
- Driving
- Travel
- Annual leave
- Flexible schedule
Quick apply
Senior Asset Engineer [Buildings Fabric] [East Coast]
Network Rail —York
- £55,596 - £67,813 a year
- Full-time
- Maintenance
- Continuous improvement
- Annual leave
- Employee discount
12d
Senior Probation Officer, Yorkshire and the Humber Probation Service, North Yorkshire, Part Time
HM Prison & Probation Service —Northallerton
- £40,001 - £50,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Bachelor's degree
- Annual leave
- Employee discount
4d
Technical Director
Taylor Wimpey —Stockton-on-Tees
- Civil engineering
- Bachelor's degree
- Construction experience
- Annual leave
- Employee discount
Senior Site Reliability Engineer - Connex
Mastercard —Harrogate
- Full-time
- SQL
- Analysis skills
- Agile
Category Manager
Bestway Group —Dunnington
- Full-time
- Continuous improvement
- Annual leave
Quick apply

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Senior Customer Service Manager

Corporate Trade Supplies UK
Northallerton

Quick apply

Job details

Permanent | Full-time
£45,000 - £50,000 a year

Benefits

Company events
On-site parking

Qualifications

CRM software
Customer service
Supply chain
ERP systems
Six Sigma
Analysis skills
Project management
Continuous improvement
Business
Operations
Leadership

Full job description

Company Overview

Corporate Trade Supplies (CTS) is a leading provider of PPE, corporate branded clothing, and promotional products, dedicated to supporting businesses across the region with quality supplies and exceptional service. Our mission is to help companies enhance their brand presence while ensuring safety and professionalism.

Role Purpose

The Senior Customer Service Manager is responsible for leading and developing the customer service function to deliver an exceptional customer experience. The role oversees Service Performance and Continuous Improvement activities, ensuring customers receive accurate, timely and professional support throughout the entire customer journey.

The position plays a critical role in driving customer retention, operational efficiency, and service excellence while building strong relationships with key customers and internal stakeholders. This is a senior leadership role is responsible for the strategic and operational management of customer service, order management, and customer satisfaction activities, ensuring the organisation consistently delivers an outstanding customer experience while achieving business performance objectives.

Key Responsibilities

Customer Service Leadership

Lead, coach and develop the customer service and order management teams.
Establish a customer-centric culture focused on service excellence and continuous improvement.
Define departmental objectives, KPIs and performance standards.
Devise SOP and training to Implement best practice customer service
Drive employee engagement and foster a high-performing team environment.

Order Management

Drive order lifecycle efficiency from order receipt through to delivery and invoicing.
Manage order fulfilment performance, identifying and resolving issues proactively.
Collaborate with Sales, Supply Chain, Procurement, Operations and Finance teams to ensure customer requirements are met.
Develop processes to improve order accuracy, lead times and customer communication.

Customer Experience

Develop & implement strategies to improve customer satisfaction, loyalty and retention.
Manage customer feedback, complaints and service metrics.
Lead customer issue resolution and escalation management processes.
Conduct customer reviews and identify opportunities to enhance service delivery.
Drive Voice of Customer initiatives and implement action plans based on customer insights.

Operational Performance

· Monitor, analyse and report all key performance indicators to identify operational improvements of the following:

Customer Satisfaction (CSAT), Net Promoter Score (NPS), Order Accuracy, On-Time Delivery, Service Level Achievement, Complaint Resolution Time and Customer Retention

Stakeholder Management

Act as the senior point of contact for customer service escalations.
Build strong relationships with key customers and strategic accounts.
Partner with commercial teams to support customer growth initiatives.
Able to work across all departments with various stakeholders

Continuous Improvement

Lead customer service transformation and improvement projects.
Utilise data and analytics to drive informed decision-making and improvements
Identify opportunities for automation and process optimisation.
Support business change initiatives and customer experience programmes.

Skills & Experience

Essential

Significant experience in a customer operations leadership role.
Proven experience in order management and customer service functions.
customer experience and customer satisfaction methodologies.
Experience leading and developing high-performing teams.
Strong analytical and problem-solving skills.
Excellent communication and stakeholder management abilities.
Experience working with ERP and CRM systems.
Demonstrated success in delivering service improvement initiatives.

Desirable

Experience in retail, manufacturing, distribution, wholesale, or supply chain environments.
Knowledge of Lean, Six Sigma or continuous improvement methodologies.
Project management experience.
Degree-level qualification in Business, Operations, Customer Experience or related field.

Key Competencies

Strategic Thinking
Commercial Awareness
Decision Making
Problem Solving
Influencing & Negotiation
Continuous Improvement
Performance Management
Collaboration & Teamwork

Pay: £45,000.00-£50,000.00 per year

Benefits:

Company events
On-site parking

Experience:

Leadership: 5 years (required)
Customer service: 10 years (required)

Work Location: In person

Quick apply

Refine Your Search

of corporate strategy jobs in thirsk, nyk

Senior Customer Service Manager

Head of Performance

Senior Site Director - Operations

CRM Executive

EPR Training Lead

Director of Ecommerce

Event Manager

Managing Director MHT (m/f/d)

Inside Sales / Proposal Manager - Nuclear & Power

Sales Executive – Moxy York

Merges, Acquisitions & Integration Manager

Head of Sales

Paraplanner

Business Development Manager

Senior Territory Manager - North / North West Implants • Regeneration

Senior Asset Engineer [Buildings Fabric] [East Coast]

Senior Probation Officer, Yorkshire and the Humber Probation Service, North Yorkshire, Part Time

Technical Director

Senior Site Reliability Engineer - Connex

Category Manager

I want to receive the latest job alerts for of corporate strategy in thirsk, nyk

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