Helpdesk assistant Work, Jobs in Thurrock, Ess (with Salaries)

Business Support Assistant - HelpDesk - Lakeside Shopping Centre
Savills Management Resources —Grays
- £29,406 a year
- Full-time
- Computer literacy
- Computer skills
8h
Facilities & Operations Assistant
Financial Times —London
- Full-time
- Hybrid work
- Google Suite
- Administrative experience
- Organisational skills
- Annual leave
Office Assistant
Paragon Communications —Mayfair
- £15.23 an hour
- Temporary
- Hospitality
- Heavy lifting
- Writing skills
Quick apply
Multi Services Assistant
Williams Lea —London
- £14.95 an hour
- Part-time
- Annual leave
- Employee discount
Helpdesk Coordinator
CBRE —London
- Full-time
- Computer literacy
- English
- Communication skills
Facilities Administrative Assistant
Charles Russell Speechlys —London
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
Receptionist
Queen Victoria Seamens Rest —London
- From £13 an hour
- Temporary
- Microsoft Office
- Hotel
- Administrative experience
Quick apply
4d
Workplace Experience Assistant
Cushman & Wakefield —London
- 8 hour shift
- Front desk
- Cleaning
Quick apply
11h
Lettings Assistant
Southend East Community Academy Trust —Shoeburyness
- £14.36 - £15.31 an hour
- Part-time
- Customer service
- Cleaning
- Guest services
- Health & wellbeing programme
- Employee discount
Quick apply
12h
Front of House Coordinator
Rapport —London
- £33,700 a year
- Full-time
- English
- Front desk
- Communication skills
- Employee assistance programme
Assistant Developer (maternity cover)
Westminster School —London
- £43,287.43 a year
- Full-time
- Software development
- School
Quick apply
Facilities Assistant
Amey Ltd —London
- £30,250.08 a year
- Overtime
- Customer service
- Employee discount
- Gym membership
Quick apply
12d
Sales Assistant
Frette —London
- £27,000 - £29,000 a year
- Weekend availability
- English
- POS
- Computer skills
- Flexible schedule
Quick apply
Premises Assistant - School Caretaker - Basildon
Skanska —Basildon
- Customer service
- School
- Bereavement leave
3d
Premises Assistant
Ark Schools —London
- £28,977 - £32,634 a year
- Full-time
- Microsoft Word
- Computer literacy
- School
- Employee assistance programme
Estates and Facilities Supervisor
BMAT Education —Harlow
- £33,433 - £36,042 a year
- Full-time
- Customer service
- English
- Team management
- Free parking
- Health & wellbeing programme
Quick apply
10d
Community Host
International Workplace Group plc —London
- Full-time
- Google Suite
- English
- Microsoft Office
5d
Community Host
IWG —London
- Google Suite
- Computer literacy
- Microsoft Office
5d
Workplace Ambassador
NAB-Jones Lang LaSalle Services —London
- Full-time
- Front desk
- Cleaning
- In-person
Quick apply
3d
Maintenance Assistant
Whittington Health NHS Trust —London
- £31,554 - £33,270 a year
- Overtime
- Annual leave
7h

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Business Support Assistant - HelpDesk - Lakeside Shopping Centre

Savills Management Resources -
Grays

Apply Now

Job details

Full-time
£29,406 a year
8 hours ago

Qualifications

CAFM software
Computer literacy
Stakeholder liaison
Internal department liaison
Microsoft Office Suite
Health and safety audits
Computer skills
Customer support
Customer interaction
Permit-to-work compliance
Planned maintenance
Help desk

Full job description

Purpose of the Role

Reporting to the BSC - Compliance, the HelpDesk operative will be responsible for supporting the delivery of reactive and planned maintenance as well as Technical, Fire, Health & Safety compliance of the Centre. Working closely with the Fire, H&S Team & Technical Team, the HelpDesk operative will manage the logging of information and tasks on concept to ensure statutory compliance and effective completion of tasks. They will also be responsible for tracking the completion of audit tasks across the business and for the tracking of health & safety documentation such as risk assessments. The role will include H&S workplace audits, accident investigation and contractor monitoring.

Providing exceptional Customer Service to our customers at all times.

Key Responsibilities

This role will involve a variety of tasks including:

Developing close working relationships with internal customers and service providers to fully understand all aspects of the business.
Present all outputs of the Fire, H&S & Technical Services Teams accurately, to a high standard and in a timely fashion.
Work closely with all teams to ensure a smooth and seamless service.
Provide outstanding Customer Service in all aspects of the role Main Duties: All aspects of our H&S & Technical system support processes including:
Provide input, monitoring and reporting to the technical business systems: Concept (CAFM), Contractor Tracker, info exchange and Datastation etc.
Data input and monitoring of the centre’s CAFM system regarding all planned and reactive tasks, resource allocation and close-down of tasks for both subcontractors and internal resources of Internal PPM Assignment, Call Logging, Reactive Assignment, Level of Completion, Events, document upload and task closure.
Ensure key handover and receipt to /from tenants and contractors are managed & recorded in line with Centre requirements, and that utility COT’s are completed accurately and in a timely fashion.
Proactively monitor the centre’s CAFM system to achieve the centre’s agreed Service Level Agreements of Compliance Monitoring, SLA Monitoring, Follow-up on actions, confirm subcontractor attendance, Adding notes on the system reference communication relating to delays that will cause SLA failure.
Assign and manage tasks to centre’s sub-contractors in line with agreed SLAs and close out with all statutory certificates and reports as required o Subcontractor Management & Assignment; print job cards for contractors to complete and close down subcontractor jobs on system.
Full support to BSA/BSC, compliance in any additional tasks or actions o Upload of documents to Jobs, Statutory uploads of Retailer Compliance, Management of Compliance Logbooks, performance reporting and upwards escalation.
Ensure the centre’s work permit authorisation is followed with contractors’ access and permits in place for all on-site activity in line with centre procedures.
Support the centre’s Health and Safety and Fire personnel with correspondence, reporting and data input.
Assist the Health, Safety & Fire Manager with accident investigation.
Any other duties that may reasonably be required from time to time to support the Centre & wider team.

Skills, Knowledge and Experience

Essential:

Excellent Customer Service skills, with previous experience of dealing with internal and external clients.
Polite, professional, articulate, outgoing and a confident communicator (both written and verbal)
A high level of interpersonal skills and a willingness to work as part of a team.
Ability to prioritise workload and meet the daily demands of the team either working alone or as part of a team
Computer literate in Microsoft Office applications, skills in Excel, Word as well as CAFM systems e.g. concept, C-tracker
Adaptable and flexible whilst working in a busy multi skilled office environment.
Excellent attention to detail and presentation
Understanding the need for confidentiality when dealing with both internal and external information
IOSH qualification, or agreement to achieve within 3 months.

Desirable:

Deadline driven helpdesk environment and or previous experience of working in a Technical Administration environment.

Working Hours - 40hrs - rota basis of earlies, mid, lates and weekends

Salary - £29,406

#LI-DNI

Please see our Benefits Booklet for more information.

Apply Now

Refine Your Search

helpdesk assistant jobs in thurrock, ess

Business Support Assistant - HelpDesk - Lakeside Shopping Centre

Facilities & Operations Assistant

Office Assistant

Multi Services Assistant

Helpdesk Coordinator

Facilities Administrative Assistant

Receptionist

Workplace Experience Assistant

Lettings Assistant

Front of House Coordinator

Assistant Developer (maternity cover)

Facilities Assistant

Sales Assistant

Premises Assistant - School Caretaker - Basildon

Premises Assistant

Estates and Facilities Supervisor

Community Host

Community Host

Workplace Ambassador

Maintenance Assistant

I want to receive the latest job alerts for helpdesk assistant in thurrock, ess

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