Lead counter Work, Jobs in Tonbridge, Ken (with Salaries)

Complex Fraud Investigator - Level 1 (12 Month FTC)
1st Central —Haywards Heath
- Up to £42,700 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
3d
Anti-Corruption unit (ACU) Investigator
National Crime Agency —Crawley
- £43,877 a year
- Full-time
- Hybrid work
- Presentation skills
- In-person
- Communication skills
- Annual leave
3d
Jo Malone London Boutique Manager, Full time 5 days 37.5hrs, Fenwick Tunbridge Wells, Mat cover
Estee Lauder —Royal Tunbridge Wells
- Full-time
- Microsoft Excel
- Sales
- Customer service
Counter Manager - Gatwick South
Benefit Cosmetics UK —Gatwick Airport
- Temporary
- Hospitality
- Management
- Sales
- Annual leave
- Referral programme
Trade Sales Counter Person
Howdens Joinery Co. —Cowden
- Sales
- Organisational skills
- Employee discount
Counter Lead Estee Lauder Tunbridge Wells - 30hours PW (4days)
Estee Lauder —Royal Tunbridge Wells
- £12.79 - £1,305.00 a month
- Communication skills
- Annual leave
7d
Delivery Driver/Branch Assistant
LKQ Corporation —New Hythe
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
2d
Sales Person
Huws Gray Group —Aylesford
- Sales
- Customer service
- IT
- Annual leave
- Employee discount
Assistant Branch Manager
Sussex Plumbing Supplies —Hailsham
- Full-time
- Sales
- Supervising experience
- Plumbing
- Employee assistance programme
- Employee discount
Quick apply
Showroom Sales Manager
Bathroom Showroom —Sevenoaks
- Full-time
- Sales
- CAD
- Annual leave
- Employee assistance programme
Assistant Warehouse Manager
Capital Garage Doors —Crawley
- Monday to Friday
- Heavy lifting
- Driving
- Warehouse experience
- Annual leave
P&Q Admin Officer - National Security Division
HM Prison & Probation Service —Croydon
- £20,001 - £30,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Annual leave
- Employee discount
5d
Restaurant Manager
The Italian Kitchen —Crawley
- £33,500 - £35,000 a year
- Weekend availability
- Hospitality
- Customer service
- English
- Store discount
- Employee discount
Quick apply
3d
Assistant Warehouse Manager
Access Garage Doors —Crawley
- Monday to Friday
- Heavy lifting
- Driving
- Warehouse experience
- Annual leave
Branch Manager
Sussex Plumbing Supplies —Heathfield
- Full-time
- In-person
- Employee assistance programme
- Employee discount
Quick apply
Roman Catholic Chaplain
Ministry of Justice —Rochester
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Annual leave
Senior Sales Advisor
Jewson Builders Merchants —London
- Full-time
- In-person
School Catering Assistant
Chartwells —Rochester
- £12.71 an hour
- School
12d
Catering Assistant
Accent Catering Services Ltd —St Leonards-on-Sea
- £13.34 an hour
- Part-time
- English
- Communication skills
- School
- Employee assistance programme
- Employee discount
Quick apply
Jo Malone London, Assistant Boutique Manager, Bromley Boutique 37.5
Estee Lauder —Bromley
- Weekend availability
- Sales
- Customer service
- Microsoft Office

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Complex Fraud Investigator - Level 1 (12 Month FTC)

1st Central -
Haywards Heath

Apply Now

Job details

Full-time | Fixed term contract
Up to £42,700 a year
3 days ago

Qualifications

Microsoft Powerpoint
Microsoft Word
Microsoft Excel
Customer service
Numeracy

Full job description

Location:

Haywards Heath or Manchester

Salary:

Up to £42,700, depending on experience

Department:

Operations

Closing date:

10 August 2026

At 1st Central, everything starts with our people.

As one of the UK’s leading motor and home insurers, we use smart technology, data and great service to make insurance fast, fair and simple for over 1.4 million customers. We’re proud to create an environment where people feel supported, trusted and able to grow - whether that’s developing new skills, taking on fresh challenges or making a real impact every day. If you’re looking for a role where you can make a difference, we’d love to hear from you.

We’re looking for a skilled Complex Fraud Investigator to join our Counter Fraud Services team on a 12-month fixed term contract, based in either Salford Quays, Manchester or Haywards Heath, West Sussex.

In this role, you’ll be part of our Complex Fraud Team, reporting into the CFS Technical Lead. You’ll take ownership of a varied portfolio of claims, including organised fraud rings, non-jurisdiction (Scotland and Northern Ireland) organised fraud, high-value, and professional enabler cases, all requiring a sharp eye and strategic thinking.

If you’re looking for a role where your insight and experience will make a real impact, we’d love to hear from you.

Core skills we’re looking for to succeed in the role:

Critical thinking: Use your logical reasoning to analyse evidence and draw conclusions about potential crimes
Attention to detail: Pay close attention to the small detail to uncover evidence of fraud
Case management: Handle investigations from start to finish, ensuring all necessary steps are taken
Investigative techniques: Can use various methods for gathering evidence and conducting interviews

Working flexibly, you'll spend the first 6 weeks in the office full-time for training and support, then hybrid begins with 4 days at home and 1 day in the office. But if you prefer to be in the office more, that's good with us too.

What's Involved:

You’ll handle a caseload of potential fraud risks within the CFS SLA’s, FCA regulations, and legislative and policy guidelines.
You’ll proactively seek positive outcomes that act as a deterrent to committing fraud against the business.
You’ll proactively seek the root cause of the fraud.
You’ll develop CFS strategies to proactively investigate potential fraud risks.
Your caseload will include desk-top handling, with direct interaction with policyholders, third parties and witnesses; extending to incorporate telephone-based interviews and written communications, and the appointment of external specialists to include investigators, law firms and motor engineers
You’ll liaise with external agencies, attend industry conferences and seminars
You’ll produce high quality written reports and advice for the business, to include recommendations.
You’ll help to manage the relationship with FCIM panel of service providers including law firms and investigators
You’ll provide advice and support to business areas and CFS with regard to potential fraud risks.
You’ll act as a mentor for Fraud Investigators and as a technical referral point.
You’ll ensure claim files are reserved accurately and reserves amended where required
You’ll meet agreed fraud KPI’s and targets.

Experience & Knowledge

You’ve strong motor claims and policy experience.
You’ve a proven track record in claims fraud investigation, to include organised motor fraud.
You’ve excellent knowledge of processes and tactics used to investigate and manage insurance fraud, and a solid understanding of relevant fraud related legislation.
You’ve excellent knowledge of FCA requirements (including TCF) and the regulatory framework relating to general insurance.
You’ve a sound understanding of all aspects of motor insurance.

Skills & Qualifications

You’re a great communicator, both verbal and written, with the skills to influence and negotiate
Organisation, timekeeping and prioritisation are second nature to you
You’re analytical and have problem-solving skills with the ability to adopt a logical approach to resolving problems
You’ve got great customer service skills. After all our customers are key!
You’ve got strong numeracy and literacy skills
You’re not fazed by computers and software. Competent in Microsoft applications, particularly Word, Excel & PowerPoint.
Desktop fraud investigation, to include telephone interviews
You can appoint and manage external fraud service providers
You’ve excellent report production skills

Behaviours

You’re customer focused and passionate about achieving the right customer outcomes. After all people are at the heart of everything we do!
You’re passionate about reducing the business exposure to fraud risk
You can use initiative to make decisions
You’ve got a sharp eye for detail and accuracy
Teamwork makes the dream work! You’ve the ability to work on own initiative and as part of a team
You’re confident in presenting complex information in a clear and concise manner. You’ve got this!
You’re self-motivated, proactive and enthusiastic
You’ve a flexible approach to work and adopts a positive attitude, embracing, embedding and incorporating the Company values
You’ll strive to drive business improvements to contribute to the success of the business

Application closing date: 10th August 2026

Ready to join us?

We’re looking for talented people who want to make a real impact for our customers, colleagues and business. Apply today and discover where a career at 1st Central could take you.

To find out more about careers at 1st Central, take a look here

Apply Now

Refine Your Search

lead counter jobs in tonbridge, ken

Complex Fraud Investigator - Level 1 (12 Month FTC)

Anti-Corruption unit (ACU) Investigator

Jo Malone London Boutique Manager, Full time 5 days 37.5hrs, Fenwick Tunbridge Wells, Mat cover

Counter Manager - Gatwick South

Trade Sales Counter Person

Counter Lead Estee Lauder Tunbridge Wells - 30hours PW (4days)

Delivery Driver/Branch Assistant

Sales Person

Assistant Branch Manager

Showroom Sales Manager

Assistant Warehouse Manager

P&Q Admin Officer - National Security Division

Restaurant Manager

Assistant Warehouse Manager

Branch Manager

Roman Catholic Chaplain

Senior Sales Advisor

School Catering Assistant

Catering Assistant

Jo Malone London, Assistant Boutique Manager, Bromley Boutique 37.5

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