Customer communications manager Work, Jobs in Topsham, Dev (with Salaries)

Customer Communications Manager
South West Water —Exeter
- Management
- Communication skills
- Annual leave
- Employee assistance programme
Operations & Executive Manager
Tide and Trove —Exeter
- £35,000 - £45,000 a year
- Full-time
- Microsoft Word
- CRM software
- Google Suite
- Employee discount
- Flexible schedule
Quick apply
Client Experience Supervisor
Bramah Safeguarding CIC —Exeter
- £32,000 - £35,000 a year
- Full-time
- Team management
- In-person
- Training & development
Quick apply
14d
Customer Care Manager
Kier Group —Exeter
- Part-time
- Continuous improvement
- Flexible schedule
9d
Marketing Coordinator ( FTC Maternity cover )
Rockfish Restaurants —Exeter
- £34,000 a year
- Full-time
- Hybrid work
- Social media management
- Restaurant
- Communication skills
Quick apply
10d
Independent Living Manager
The Guinness Partnership —Exeter
- £40,804 a year
- Full-time
- Computer literacy
- Travel
- Computer skills
10d
Facilities Manager
OCS Group —Exeter
- Monday to Friday
- Computer literacy
- English
- Team management
Quick apply
2d
Senior Clinical Receptionist
The Exeter Clinic Ltd —Exeter
- £31,200 a year
- Full-time
- Hospitality
- Computer literacy
- English
- Annual leave
- Employee discount
Quick apply
General Administration / Online community Management / HR Administration
Tubers Academy Ltd —Torquay
- £14,040 - £21,060 a year
- Overtime
- Social media management
- Databases
- Experience working with children
Quick apply
4d
Senior Lettings Officer
CORNERSTONE HOUSING LTD —Exeter
- £35,510 a year
- Full-time
- Continuous improvement
- In-person
- Communication skills
- Health & wellbeing programme
- Flexitime
Quick apply
3d
Event Manager
Ocean —Exmouth
- £30,000 - £35,000 a year
- Weekend availability
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
13d
Production Coordinator
South West Metal Finishing Ltd —Exeter
- £32,000 - £34,000 a year
- Full-time
- Computer literacy
- English
- Maths
- Health & wellbeing programme
- Referral programme
Quick apply
13d
Corporate Risk Manager
Met Office —Exeter
- £54,515 - £75,857 a year
- Temporary
- Hybrid work
- Presentation skills
- AI
- Communication skills
- Annual leave
Quick apply
7d
Insulation and Renewables Operations Manager
Evolve Home Energy Solutions —Exeter
- £30,000 - £50,000 a year
- Full-time
- Management
- Microsoft Office
- Supervising experience
Quick apply
Regional Manager
Bestway Group —Exeter
- Full-time
- Sales
- Data analysis skills
- Human resources
Quick apply
Contact Centre Supervisor
Unity5 —Exeter
- £28,000 a year
- Full-time
- Management
- English
- Supervising experience
- Sick pay
Quick apply
23h
Production Manager
Signs Express Exeter & Plymouth —Exeter
- Full-time
- Supervising experience
- Quality control
- Organisational skills
- Free parking
Quick apply
Customer Service/Sales Advisor
JK floorheating Ltd —Exeter
- From £27,000 a year
- Full-time
- CRM software
- Sales
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
Assistant Service Delivery Manager
SUEZ —Exeter
- £44,432 a year
- Full-time
- Microsoft Word
- Data analysis skills
- Analysis skills
Business Development Executive (BDE)
Focus Group —Exeter
- £25,000 a year
- Phone etiquette
- No travel
Quick apply

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Customer Communications Manager

South West Water -
Exeter

Apply Now

Job details

Permanent

Benefits

Annual leave
Company pension
Employee assistance programme
Employee discount

Qualifications

Management
Regulatory reporting
Media and communications experience
Communication skills

Full job description

Powered by Water, Driven by Purpose

South West Water keeps the South West flowing with safe, reliable drinking water and wastewater services across some of the UK’s most stunning landscapes.

We’re proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. Our goals? As well as lowering our carbon footprint, we’re working with partners to plant 300,000 trees, restore peatlands and supporting farmers and landowners to improve water quality and wildlife.

Whether you’re starting out or seeking a new challenge, our scale and ambition create opportunities for you to shape your own career.

Ready to make a splash? Join our team today.

Customer Communications Manager

At South West Water, we’re committed to keeping our customers informed, supported, and confident in the services we deliver every day. We’re looking for an experienced and driven Customer Communications Manager based out either Bristol HQ or Exeter HQ to lead the way in shaping how we connect with our customers when it matters most.

This role supports communications across our wider group brands, including Pennon, Bristol Water, SES Water and Bournemouth Water.

About the Role

As Customer Communications Manager, you’ll be responsible for leading the development and delivery of clear, timely, and effective communications across all customer channels. From everyday service updates to critical incident response, you’ll ensure our messaging is consistent, accessible, and aligned with regulatory standards and our brand values.

You’ll work closely with colleagues across communications, operations, customer service, and external partners, while also line managing.

This is a high-impact role where your work will directly influence customer experience, trust and satisfaction.

Key Responsibilities

Develop and deliver a customer communications strategy aligned with business goals
Oversee tone, clarity, accuracy, and compliance of all customer communications
Lead communications during incidents and provide real-time multi-channel updates
Support incident management, including standby responsibilities
Deliver engagement campaigns and collaborate with internal/external partners
Monitor performance and use insights to improve customer experience
Support vulnerable customers and regulatory reporting (e.g. Ofwat, CCW)
Represent customer communications in cross-functional forums

What We’re Looking For

Strong written and verbal communication skills
Ability to simplify complex information for customers
Excellent planning, prioritisation, and project management skills
Calm decision-making under pressure
Data-driven approach to improving customer outcomes
Experience in customer journeys and multi-channel communications
Budget and line management experience

About you

Approximately 5 years’ relevant experience, either in a similar role or demonstrating transferable skills
Experience working in a regulated environment (ideally water, utilities, or public sector)
Experience engaging vulnerable or hard-to-reach audiences is advantageous

What’s in it for you?

At South West Water, our people are central to our success. You’ll benefit from ongoing training, development, and genuine career progression opportunities within one of the South West’s largest employers. We’re proud to be an Investors in People organisation and a company with a strong commitment to environmental responsibility.

Ready to make a difference? Join us as our Customer Communications Manager and help create a workplace where people thrive.

We believe in rewarding our people for their hard work and dedication. As our Customer Communications Manager, you'll enjoy:

Competitive Salary – Based on experience and skills
Annual Bonus Scheme – Recognising company performance
Pension Scheme – Helping you plan for your future
Healthcare Benefits – Access to employee assistance programs
Employee Discounts – On various products and services
Annual Leave – Take time to recharge with our holiday entitlement

Closing Date: 11th September 2026

We may close this vacancy early if we receive a high volume of applications. We encourage you to apply as soon as possible.

Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.

Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.

Our core values, which are essential to our success, are:

Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.

Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.

Be the Future - Embrace change. Drive Progress. Own the challenge.

Apply Now

Refine Your Search

customer communications manager jobs in topsham, dev

Customer Communications Manager

Operations & Executive Manager

Client Experience Supervisor

Customer Care Manager

Marketing Coordinator ( FTC Maternity cover )

Independent Living Manager

Facilities Manager

Senior Clinical Receptionist

General Administration / Online community Management / HR Administration

Senior Lettings Officer

Event Manager

Production Coordinator

Corporate Risk Manager

Insulation and Renewables Operations Manager

Regional Manager

Contact Centre Supervisor

Production Manager

Customer Service/Sales Advisor

Assistant Service Delivery Manager

Business Development Executive (BDE)

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Customer Communications Manager

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