Patient services manager Work, Jobs in Torquay, Dev (with Salaries)

Patient Experience and Governance Manager
Channel View Medical Group —Teignmouth
- From £37,000 a year
- Full-time
- Management
- Microsoft Office
- Organisational skills
Quick apply
4d
Call Centre Manager
Practice Plus Group IUC —Exeter
- £71,043.70 a year
- Leadership
Activity Coordinator
Optima Care Partnership —Paignton
- £13.95 an hour
- Full-time
- Organisational skills
- Computer skills
- In-person
- Free parking
Quick apply
4d
Phlebotomist
Brunel Medical Practice —Torquay
- £13.30 an hour
- Part-time
- Laboratory experience
- In-person
- Medical terminology
- Sick pay
Quick apply
5d
Specialist Maternity Support Worker (Complex Needs and Safeguarding)
Torbay and South Devon NHS Foundation Trust —Torquay
- £28,392 - £31,157 a year
- Part-time
- Management
- Hospital
- Travel
10d
Learning Mentor
United Response —Newton Abbot
- £13.25 an hour
- Part-time
- Teaching
- Paid training
- Employee discount
Total Communication Co-ordinator (Learning Disability)
Camphill Devon Community, —Buckfastleigh
- £15.30 an hour
- Part-time
- Mentoring
- Organisational skills
- IT
- Free parking
- Health & wellbeing programme
Quick apply
6h
Dispenser
Boots —Newton Abbot
- £16 an hour
- Weekend availability
- IT
- Employee assistance programme
- Employee discount
13d
ICT Network Manager
The Spires College —Torquay
- £39,152 - £41,771 a year
- Working with children
- Bachelor's degree
- Computer networking
- Health & wellbeing programme
- Employee discount
Quick apply
8d
Consultant Ophthalmologist
Torbay and South Devon NHS Foundation Trust —Torquay
- £113,565 - £150,569 a year
- Full-time
- Annual leave
10d
Qualified Bus Driver
Stagecoach —Torquay
- £16.49 an hour
- Overtime
- School
- Employee assistance programme
- Employee discount
Specialist Biomedical Scientist
Torbay and South Devon NHS Foundation Trust —Torquay
- £39,959 - £48,117 a year
- Weekend availability
- Management
- Quality control
- Patient care
10d
Bank Driver/Logistics Assistant
Rowcroft Hospice —Torquay
- £12.71 an hour
- Call to connect
- Driving
- Communication skills
8d
Support Worker
Priory Group —Teignmouth
- Care plans
- Referral programme
Lead Receptionist
Bupa Dental Care —Exeter
- Full-time
- Front desk
- In-person
- Leadership
- Employee assistance programme
- Employee discount
13d
Receptionist
Bupa Dental Care —Exeter
- Customer service
- In-person
- Communication skills
- Employee assistance programme
- Employee discount
13d
Dispensing Optician
Boots —Torquay
- Weekend availability
- Customer service
- Employee assistance programme
- Employee discount
Nurse Manager
Compass House Medical Centres —Brixham
- Full-time
- Management
- Supervising experience
- Patient care
- Annual leave
- Employee discount
Quick apply
1d
Trainee Dispenser
Boots —Ipplepen
- £13.12 an hour
- Weekend availability
- No experience needed
- IT
- Employee assistance programme
- Employee discount
Assistant Manager
Boots —Exeter
- Weekend availability
- Organisational skills
- IT
- Leadership
- Employee assistance programme
- Employee discount
4h

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Patient Experience and Governance Manager

Channel View Medical Group
Teignmouth

Quick apply

Job details

Full-time
From £37,000 a year
4 days ago

Qualifications

Management
GCSE
Primary care
Microsoft Office
Staff training
Organisational skills
IT
Computer skills
Leadership
Communication skills
A Level
Time management

Full job description

Job overview

Closing Date 2nd August

The Patient Experience and Governance Manager is responsible for ensuring the GP Practice delivers high-quality patient services while maintaining robust governance, compliance, and risk management. This role oversees patient complaints and feedback, drives service improvements, ensures regulatory compliance, and supports the leadership team in operational and strategic initiatives.

The role involves working in Partnership with the Practice CQC Manager / GP Partner, Practice Manager and wider Management Team.

Channel View Medical Group is a friendly, forward-looking Practice providing care and support for approximately 22,500 patients in Teignmouth, Chudleigh, Shaldon & Bishopsteignton. We employ a full range of medical and clerical staff to provide the best possible care to our varied patient group. We are part of The Coastal Primary Care Network (PCN) within Teignmouth/Dawlish alongside Dawlish Medical Group. Being part of a PCN enables us to share and gain knowledge and expertise between the different surgeries.

The successful Manager will ideally have Primary Care experience. However, this is not essential if they have managerial experience and meet the person specification.

For those considering applying, we welcome an informal visit to the Practice to gain a better understanding of the role and the team. For more information on the role or to arrange a visit visit, please contact Michelle Smith on 01626 771206 or at [email protected]

Key Responsibilities:

Governance and Compliance

· Maintain oversight of the Practice’s compliance with CQC standards, NHS policies, and other relevant regulations.

· Develop, implement, and maintain internal governance and compliance policies tailored to a primary care setting.

· Conduct regular audits and risk assessments, identifying gaps or areas for improvement and implementing corrective actions.

· Maintain the Practice Risk Register and ensure all risk assessments are regularly updated.

· Prepare and coordinate documentation for inspections, audits, and external reviews.

· Produce reports on compliance, governance, and risk management for the Management Team and Partners.

· Record and monitor significant events, ensuring follow-up and appropriate action plans are implemented.

Patient Experience and Complaints Management

· Lead the coordination and investigation of patient complaints, working with clinical and administrative teams to ensure timely and thorough responses.

· Draft professional written responses to patients and oversee the implementation of improvements following complaints.

· Maintain accurate, confidential, and up-to-date records of complaints, outcomes, and learning.

· Analyse trends from complaints and patient feedback to identify service improvements.

· Prepare learning summaries and reports for the Management Team and Partners to inform decision-making.

Operational and Team Support

· Support the Practice Manager in day-to-day operations, ensuring staff achieve their responsibilities and maintain excellent patient service.

· Contribute to change initiatives, such as service delivery improvements, pathway updates, and contract compliance.

· Deliver or coordinate staff training and briefings on governance, compliance, and patient experience.

· Contribute to recruitment, induction, and staff development in line with Practice policies.

Leadership and Stakeholder Engagement

· Act as a key member of the Leadership Team, providing insights into patient experience, compliance, and governance.

· Engage with internal and external stakeholders to gain buy-in for governance and service improvement initiatives.

· Participate in the duty manager rota, providing operational oversight and serving as a point of contact for staff and management.

This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out reasonable duties which may be requested from time to time.

Qualifications and Training

Essential:
· Good general education to A Level or equivalent

· GCSE English and Mathematics (Grade C/4 or above)

· Commitment to ongoing professional development

Desirable:

· Relevant professional qualification or equivalent experience

· Leadership or management qualification

· Governance, compliance or quality improvement training

Knowledge and Experience

Essential:

· Experience working in a professional or regulated environment

· Experience of following policies and procedures

· Experience handling confidential information

· Experience of producing reports or maintaining accurate records.

Desirable:

· Experience in primary care, the NHS, or healthcare

· Experience of complaints handling, governance, compliance, or quality improvement

Specific skills

Essential:

· Excellent communication and interpersonal skills

· Strong organisational and time management skills

· Good IT skills, including Microsoft Office

· Ability to analyse information, solve problems, and prioritise workload

· Ability to work independently and as part of a team

Desirable:

· Experience of delivering training or supporting staff development

· Knowledge of CQC standards or NHS governance requirements

· Experience handling complaint investigations

Personal Qualities

Essential:

· Able to handle sensitive information with discretion and maintain confidentiality at all times

· Strong problem solving abilities with a proactive and solution - orientated approach to challenges

· High levels of integrity and loyalty

· Ability to work under pressure and adapt to competing priorities

Desirable:

· Ability to influence and gain buy-in from stakeholders

· Strategic thinking and service improvement mindset

Requirements due to work environment / conditions

· Flexibility to work outside of core office hours

· Disclosure Barring Service (DBS) check

· Maintains confidentiality at all times

Physical Effort

·Work in the office environment including periods based at work station, computer / keyboard skills and dealing with distractions and interruptions

Emotional Effort

Work autonomously and manage their own area and workload

Mental Effort

· Have periods of working independently in isolation

· Require high levels of motivation and a positive approach

· Require a high standard of written and oral presentation skills

Pay: From £37,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

patient services manager jobs in torquay, dev

Patient Experience and Governance Manager

Call Centre Manager

Activity Coordinator

Phlebotomist

Specialist Maternity Support Worker (Complex Needs and Safeguarding)

Learning Mentor

Total Communication Co-ordinator (Learning Disability)

Dispenser

ICT Network Manager

Consultant Ophthalmologist

Qualified Bus Driver

Specialist Biomedical Scientist

Bank Driver/Logistics Assistant

Support Worker

Lead Receptionist

Receptionist

Dispensing Optician

Nurse Manager

Trainee Dispenser

Assistant Manager

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