Head of customer service Work, Jobs in Tortworth, Gls (with Salaries)

Shop Manager
St David's Foundation Hospice Care —Chepstow
- Full-time
- Customer service
- Writing skills
- Supervising experience
- Annual leave
Purchasing Coordinator
Yate Supplies —Bristol
- £24,960 a year
- Full-time
- Microsoft Excel
- Analysis skills
- Organisational skills
- Health & wellbeing programme
- Employee discount
Quick apply
Customer Experience Manager
Stewart Golf Ltd —Gloucester
- From £42,000 a year
- Full-time
- Management
- Team management
- In-person
- Free parking
- Life insurance
Quick apply
Customer Experience Manager
Zellis —Bristol
- Hybrid work
- Analysis skills
- Continuous improvement
- AI
- Annual leave
Manager of Dedicated Implementations - EMEA
Ashby —Bristol
- £110,000 - £165,000 a year
- Full-time
- Remote
- Team management
- Travel
- Leadership
- Annual leave
Head of Regional Category Management
Siemens —Chippenham
- Full-time
- Hybrid work
- Engineering
- Business
- Leadership
- Annual leave
- Employee discount
Head of Customer Service
Ecotricity —Stroud
- Full-time
- Hybrid work
- Management
- Customer service
- Continuous improvement
- Free parking
- Employee discount
Quick apply
13h
Branch Manager Chippenham
GoldUnion —Chippenham
- £30,000 - £60,000 a year
- No experience needed
- Maths
- Retail management
- Paid training
- Annual leave
Systems Administrator - Spacecraft Control Centre
AIRBUS Defence and Space Limited —Chippenham
- Full-time
- Hybrid work
- Maintenance
- Free parking
- Employee assistance programme
Charity Retail Operations Manager
National Star —Cheltenham
- £35,000 - £40,000 a year
- Overtime
- Microsoft Word
- First Aid Certification
- Travel
Quick apply
Area Operations Manager
Young's - Bristol, Bath, South Wales —Bristol
- £90,000 - £95,000 a year
- Full-time
- Hospitality
- Sales
- Restaurant management
- Annual leave
- Employee discount
Quick apply
16h
Head Concierge
Hallmark Care Homes —Bath
- Up to £36,000 a year
- Call to connect
- Bar
- Computer skills
- Employee discount
Head Receptionist/Deputy Manager
CIAO BELLA AESTHETICS —Keynsham
- £15 an hour
- Part-time
- Microsoft Office
- Supervising experience
- Team management
- Annual leave
- Employee discount
Quick apply
Sales Business Manager
Andrews Property Group —Yate
- £30,000 - £48,000 a year
- Full-time
- Customer service
- Human resources
- Recruiting
- Annual leave
- Referral programme
Quick apply
Business Development Manager (South East)
Markey Group —Gloucester
- Full-time
- CRM software
- Customer service
- Computer literacy
- Employee assistance programme
- Employee discount
Quick apply
Customer Service Adviser
Wessex Water —Bath
- Weekend availability
- Computer literacy
- Computer skills
- Communication skills
Pricing Lead
Somerset Bridge Group —Bristol
- £80,000 - £95,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Annual leave
- Referral programme
Quick apply
Senior Manager CRM (4 month Fixed Term Contract)
Ecotricity —Stroud
- Hybrid work
- Travel
- Analytics
- Employee discount
Head of Project Procurement
Siemens —Chippenham
- Full-time
- Engineering
- Business
- Leadership
- Annual leave
- Employee discount
Healthy Homes Team Leader
Hedyn —Malpas
- £45,368 - £45,638 a year
- Full-time
- Budgeting
- Training & development
- Annual leave

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head of customer service jobs near tortworth, gls

Shop Manager

St David's Foundation Hospice Care -
Chepstow

Apply Now

Job details

Permanent | Full-time

Benefits

Annual leave
Company pension

Qualifications

Customer service
Writing skills
GCSE
Window display
Charity retail experience
Volunteer supervision
Numeracy
Retail team management
Supervising experience
Store management
Staff training
Donation sorting
Organisational skills
Retail experience
Retail management
Cash handling
Promotional planning
Communication skills
Time management
Rota coordination

Full job description

About the role

Salary: In Line with National Minumum Wage

Hours: 37.5 per week (5 days a week)

Closing date: Monday 31st August 2026

Role type: Permanent

Job Summary

To manage the shop successfully to enable them to achieve or exceed their income and expenditure targets and generate maximum profits for the work of St David’s Hospice Care.

Key Working Relationships:
General Public
Head of Retail
Staff and Colleagues
Volunteers

Key Areas of Responsibility:
Meet agreed sales and profit targets.
Manage the sourcing, pricing, merchandising and display of donated stock.
In consultation with the Retail Manager, devise and implement sales promotions programmes.
Maintain a high standard of display, both in window and inside shop.
Ensure that the shop and stock preparation areas are clean and tidy at all times.
Be proactive in generating donated stock.
Process donated stock to agreed standards and timescale.
Ensure that all organisational procedures are followed, e.g. security, cash handling, reporting, banking.
Control all shop expenses to levels agreed with the Retail Manager.
Recruit voluntary staff to meet the needs of the shop.
Provide training for any paid and voluntary staff and any work placements in all aspects of retail, customer care, equal opportunities and health and safety policies and procedures.
Ensure that the shop opens to agreed hours and plan cover for 6 days per week working.
Ensure that the shop is covered for periods of sickness and annual leave.
Ensure all relevant administration is completed.
Ensure an exceptionally high level of customer care is maintained.
Ensure the shop meets health and safety regulations.
Undertake any required training courses.
Assist in the positive promotion of the work of St. David’s Hospice Care, working with community fundraisers to exploit opportunities and maximise awareness of the charity.
Comply with organisational health and safety policies and procedures to maintain a safe working environment for staff, volunteers and customers.
Ensure that any new employees, volunteers or trainees are given an initial induction and explanation of fire and emergency evacuation procedures.
Undertake any other duties as may be reasonably required to ensure the smooth operation of the shop.

Person Specification

Education

Essential

Good literacy and numeracy skills
GCSE or equivalent in English Language and Maths

Experience

Essential

Knowledge and experience of retailing
Administrative experience
Banking, petty cash and financial record keeping
Merchandising and stock control
Supervisory experience

Desirable

Knowledge of Health & Safety in the retail environment
Charity retail experience
Experience of managing and motivating volunteers

Skills/Knowledge

Essential

Awareness of health and safety issues
Strong organisational and planning skills
Good time management skills and able to prioritise own workload
Excellent verbal and written communication skills

Desirable

Knowledge of Health & Safety in the retail environment

Qualities/Attributes

Well-presented
Flexible approach to hours of work
Reliable
Team Player
Commitment to quality and best practice
Commitment to increasing sales and profitability
Energetic and enthusiastic approach to work
Professional approach to work
Good standard of fitness - able to move and handle goods
Calm under pressure
Supportive of the work of St. David’s Hospice Care
Other Information
Health and Safety

To ensure that the agreed procedures are carried out and be aware of the responsibilities placed on employees under the Health and Safety at Work Act. To maintain a safe environment for employees and visitors.

Data Protection

If you are required to do so, process and/or use information held on a computer or word processor in a fair and lawful way. To hold data only for specific registered purposes and not to disclose it in any way incompatible with such a purpose. To disclose data to authorised persons or organisations as instructed.

Equal Opportunities

It is the aim of St David's Hospice Care (SDHC) to ensure that no job applicant or employee receives less favourable treatment on the grounds of sex, race, colour, nationality or ethnic origins, or is placed at a disadvantage by conditions or requirements which cannot be shown to be justifiable. To this end, SDHC has an Equal Opportunities Policy and it is for each employee to contribute to its success.

No Smoking Policy

SDHC operates a No Smoking policy.

Conditions of Service:
In accordance with SDHC Employment Manual.

Pension Scheme

A Pension Scheme is offered on appointment. Staff may prefer to make their own arrangements.

Confidentiality

All information concerning patients/clients and staff must be treated as strictly confidential at all times.

Apply Now

Refine Your Search

head of customer service jobs in tortworth, gls

Shop Manager

Purchasing Coordinator

Customer Experience Manager

Customer Experience Manager

Manager of Dedicated Implementations - EMEA

Head of Regional Category Management

Head of Customer Service

Branch Manager Chippenham

Systems Administrator - Spacecraft Control Centre

Charity Retail Operations Manager

Area Operations Manager

Head Concierge

Head Receptionist/Deputy Manager

Sales Business Manager

Business Development Manager (South East)

Customer Service Adviser

Pricing Lead

Senior Manager CRM (4 month Fixed Term Contract)

Head of Project Procurement

Healthy Homes Team Leader

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