Guest service agent Work, Jobs in Tottenham N17 (with Salaries)

Day Concierge
Rendall & Rittner —Tottenham Hale
- £29,500 a year
- Full-time
- Hotel experience
- Employee assistance programme
- Employee discount
Night Concierge
Four Seasons —London
- £47,500 a year
- Full-time
- Hotel
- Restaurant experience
- Communication skills
- Employee discount
- Life insurance
Customer Relations Agent
Lapland UK —London
- £13.00 - £13.50 an hour
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Store discount
- Employee discount
Quick apply
Guest Services Agent
The Standard Hotel —London
- £13.24 an hour
- Full-time
- Hospitality
- Hotel
- Administrative experience
- Employee assistance programme
- Referral programme
Quick apply
Guest Service Agent
Park Hyatt London River Thames —London
- Full-time
- Customer service
- Hotel
- Guest services
- Employee assistance programme
- Employee discount
Guest Experience Agent
Strand Palace Hotel —London
- £28,083 a year
- Full-time
- Bar
- Hotel
- Restaurant
- Paid training
- Employee discount
Quick apply
Guest Service Agent
Hilton —Middlesex
- £12.85 an hour
- Full-time
- Hotel
- Hotel experience
- Employee stock purchase plan
- Annual leave
Front of House Receptionist
Supercity Aparthotels —London
- £31,695 a year
- 12 hour shift
- Microsoft Word
- Hotel
- Administrative experience
- Health & wellbeing programme
Quick apply
Premium Lounge Agent - LHR
Etihad Airways —London
- Full-time
- Customer service
- English
- Hotel
1d
Front Office Team Member (Camden Lock)
Holiday Inn London Camden Lock —London
- Weekend availability
- Hospitality
- Customer service
- Hotel
- Referral programme
Quick apply
4d
Guest Service Agent
The Bloomsbury —London
- £27,500 a year
- Full-time
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
5d
Guest Experience Agent, Pre-Opening - The St. Regis London
Marriott International, Inc —London
- Full-time
- Hotel
- Organisational skills
- Communication skills
- Employee assistance programme
- Sick pay
Guest Services Agent
Royal Lancaster London —London
- £26,685.73 - £30,000.00 a year
- Full-time
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
Guest Service Agent
Moxy - Reception —London
- £26,000 a year
- Weekend availability
- Hospitality
- Bar
- Hotel
Quick apply
Reservations Agent
Number Sixteen - Reservations —London
- £16.00 - £17.50 an hour
- Full-time
- Bar
- Cooking
- English
- Language training provided
- Employee discount
Quick apply
7d
Night Guest Service Agent
Royal Lancaster London —London
- £26,685.73 - £30,000.00 a year
- Full-time
- Employee assistance programme
- Employee discount
Quick apply
Guest Services Agent
Maybourne —London
- Full-time
- Hotel
- Front desk
- Café
- Employee discount
- Referral programme
Quick apply
13d
Reservations Agent, Pre-Opening - The St. Regis London
Marriott International, Inc —London
- Full-time
- Hospitality
- Hotel
- Organisational skills
- Employee assistance programme
- Sick pay
Reservations Agent
St Ermin's Operating UK Limited - Reservations —London
- £32,631 a year
- Full-time
- English
- Hotel
- Organisational skills
- Employee discount
Quick apply
11d
Front Desk Agent, The Savoy Hotel
FAIRMONT —London
- £36,316 a year
- Full-time
- Hospitality
- Hotel
- Human resources
- Employee assistance programme
- Employee discount
Quick apply

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Day Concierge

Rendall & Rittner -
Tottenham Hale

Apply Now

Job details

Full-time
£29,500 a year

Benefits

Company pension
Employee assistance programme
Employee discount
Referral programme

Qualifications

Hotel experience

Full job description

DAY CONCIERGE

Rendall & Rittner • £29,500 • Anthology Tottenham Hale Works

ROLE OVERVIEW / DEVELOPMENT DETAILS

You’ll be based at Anthology Tottenham Hale Works, a striking 32-storey landmark of 279 contemporary apartments set within the award winning Hale Village. With a 24-hour concierge team and a sky lounge overlooking the Walthamstow Wetlands, you’ll work in a vibrant, design-led environment that blends city energy with nature on the doorstep. Just two minutes from Tottenham Hale station for fast Victoria line and Overground connections, this is a front-of-house role at the heart of a well-connected, thriving community.

ROLE EXPECTATIONS

You will be the welcoming face of the development, creating a smooth, safe and polished experience for residents and visitors from first hello to final farewell. You’ll coordinate building activity, manage enquiries and deliveries, and keep standards high across the lobby, amenities and back-of-house. You will work a 4 on, 4 off pattern, 07:00–19:00.

WHAT SUCCESS LOOKS LIKE

Every resident and visitor is greeted promptly, professionally and by name where possible.
The lobby, entrances and sky lounge present five-star standards at all times, with issues resolved before they’re noticed.
Enquiries are handled on the spot or triaged efficiently, with clear updates and timely follow-through.
Incidents, defects and maintenance needs are logged accurately and escalated early to avoid disruption.
Safety, access control and GDPR standards are upheld without compromising a warm, human service.
Productive relationships are built with residents, contractors and the managing agent, ensuring a joined-up operation.

HOW YOU'LL SPEND MOST OF YOUR TIME

Managing the front desk: welcoming guests, handling calls, emails and resident queries.
Coordinating deliveries, key control and access permissions, maintaining accurate logs and reports.
Monitoring CCTV, alarms and building systems, responding swiftly to incidents and emergencies.
Carrying out regular lobby, perimeter and amenity checks; reporting and following up on defects.
Scheduling and supporting contractor visits and resident bookings, including the sky lounge.
Keeping handovers crisp and complete so the 24-hour concierge team operates seamlessly.

WHO THIS ROLE IS FOR

You put people first, balancing warmth with professional boundaries and discretion.
You stay calm under pressure, solve problems proactively and take ownership to resolution.
You have an eye for detail and pride in presentation, spotting what others miss.
You’re tech-comfortable, quick to learn new systems and thorough with record keeping.
You’re a team player who communicates clearly and builds trust with diverse stakeholders.

EXPERIENCE THAT HELPS

Front-of-house or concierge experience in residential, hotel or corporate settings.
Working knowledge of access control, CCTV and basic building safety procedures.
Familiarity with incident, defect and parcel management systems.
Coordinating contractors and amenity bookings in a busy environment.
Supporting operations in a high-rise or multi-amenity development.

WHAT WE OFFER

16 days holiday plus bank holidays
Enrolment into the Rendall & Rittner pension scheme
Employee assistance programme supporting family, health, money and work
Employee referral scheme
Team uniform* subject to development
Fully funded training and development opportunities
Access to discounts across travel, retail, fitness and entertainment

ABOUT RENDALL & RITTNER

Rendall & Rittner is one of the UK's most established and highly accredited residential leasehold property management companies, managing over 90,000 homes nationwide. Founded in 1990 on the belief that property management should be more professional, transparent and customer-focused, those principles still drive how we operate today as a founding partner of Odevo.

We are people-led and technology-enabled, investing heavily in our teams, systems and continuous improvement. Our standards are recognised through Investors in People Platinum, regulation by RICS and the FCA, and multiple industry awards, including Property Manager of the Year and Managing Agent of the Year.

HOW WE HIRE

Initial conversation with our talent team
Interview focused on customer service excellence, situational judgment, building operations and safety awareness, and how you collaborate with residents and contractors

We aim to complete the process within two to three weeks and communicate clearly throughout.

INTERESTED?

Apply with your CV.

All applicants must be eligible to live and work in the UK. Documentary evidence of eligibility will be required.

Appointment is subject to a valid DBS check.

Apply Now

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