Knowledge manager Work, Jobs in Totton, Ham (with Salaries)

Knowledge Base Manager
University of Southampton —Southampton
- £36,636 - £44,746 a year
- Full-time
- Hybrid work
- Analysis skills
- Driving
- Communication skills
1d
Regional Manager
Lanes Group —Southampton
- £65,000 a year
- Full-time
- Customer service
- Microsoft Office
- IT
Quick apply
ESG Manager
Innovus —New Milton
- £50,000 - £55,000 a year
- Full-time
- Data analysis skills
- Analysis skills
- In-person
- Free parking
Quick apply
Facilities and Asset Manager
Minstead Trust —Minstead
- £45,000 - £50,000 a year
- Full-time
- Maintenance
- In-person
- Leadership
- Free parking
- Annual leave
Quick apply
7d
Parks and Open Spaces Service Manager
Portsmouth City Council —Portsmouth
- £60,906 - £68,200 a year
- Communication skills
Resource Manager
Roke —Romsey
- Full-time
- Project management
- Human resources
- Organisational skills
Event Manager
Seed Talks —Southampton
- £17 an hour
- Customer service
- Organisational skills
- In-person
Quick apply
Senior Service Manager
British Red Cross —Southampton
- £35,678 - £37,596 a year
- Communication skills
- Annual leave
- Flexitime
8d
Overseas Strategic Programme Manager
Maritime and Coastguard Agency —Southampton
- £57,515 a year
- Part-time
- Hybrid work
- Project management
- Presentation skills
- Travel
- Annual leave
- Employee assistance programme
Senior Project Manager
University of Portsmouth —Portsmouth
- £46,049 - £56,535 a year
- Full-time
- Hybrid work
- University
- Mentoring
- Employee discount
10d
Buildings & Communities Manager
Pegasus Homes —Romsey
- £50,000 a year
- Analysis skills
- IT
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
4d
Technical Warehouse and Stores Manager
Red Funnel Group —Southampton
- Up to £44,880 a year
- Full-time
- Continuous improvement
- Team management
- In-person
- Free parking
- Employee discount
Quick apply
3d
Housing Fire Safety Manager
New Forest District Council —Lyndhurst
- £59,530 - £65,089 a year
- Full-time
- Hybrid work
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
14d
General Manager
National Trust —Wimborne
- £55,000 - £60,000 a year
- Full-time
- Communication skills
- Free parking
- Employee assistance programme
12d
Contract Manager
Forestry Commission —Lyndhurst
- £40,388 - £43,482 a year
- Full-time
- Microsoft Office
- Presentation skills
- Driving
11d
Project Manager
University of Portsmouth —Portsmouth
- £46,049 - £56,535 a year
- Full-time
- Hybrid work
- University
- Mentoring
- Work from home
- Employee discount
10d
Impact & Evaluation Project Manager
No Limits —Southampton
- £35,093.15 - £40,270.20 a year
- Part-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Working with children
- Health & wellbeing programme
- Life insurance
Quick apply
14d
Service Manager - Education Commissioning
Portsmouth City Council —Portsmouth
- £60,906 - £68,200 a year
- Full-time
- Remote
- Leadership
- Communication skills
- Negotiation
- Work from home
11d
Quality Manager
South Midlands Communication (SMC) —Eastleigh
- Full-time
- Analysis skills
- Bachelor's degree
- In-person
- Free parking
- Life insurance
Quick apply
14d
Strategic Commissioning Manager – Prevention and Wellbeing
BCP Council —Bournemouth
- From £53,460 a year
- Analysis skills
- Negotiation
7d

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Knowledge Base Manager

University of Southampton -
Southampton

Apply Now

Job details

Full-time
£36,636 - £44,746 a year
1 day ago

Qualifications

Power BI
Business processes
Taxonomy
Analysis skills
Driving
Usability
ServiceNow
Communication skills
Information architecture

Full job description

Job Details

Section

VC Office

Location:

Highfield Campus

Salary

£36,636 to £44,746 per annum

Full Time Fixed Term until 31/12/2027

Closing Date:

Thursday 30 July 2026

Interview Date

To be confirmed

Reference

3443126PK-R

We are seeking applicants for a new role of 'Knowledge Base Manager – Staff Hub' to lead the establishment of a university-wide knowledge management capability.

This pivotal role sits within the Staff Hub workstream of the Professional Services Development Programme, and is offered on a secondment basis until 31st December 2027, with responsibility for designing and embedding a single, trusted source of knowledge using the ServiceNow Next Generation platform.

What you'll be doing:

You will play a key role in transforming how knowledge is created, governed, and used across the University, improving self-service, enhancing user experience, and supporting a scalable, data-driven and AI-enabled service, you will develop and implement a modern, user‑focused knowledge management approach across the University. This will include defining a clear framework, standards, and lifecycle processes for knowledge, as well as building a Knowledge Community of Practice to embed consistent ways of working. You will design and deliver an AI‑enabled Knowledge Base in ServiceNow, shaping its structure, taxonomy, ownership, and governance to ensure it supports self‑service, automation, and ongoing improvement. You will also carry out a comprehensive audit of existing knowledge across platforms, identifying duplication, gaps, and outdated information, and prioritising content for migration into a single, trusted source.

Alongside this, you will work closely with stakeholders across the institution to develop clear, accessible, and user‑centred content, facilitating workshops and supporting teams to adopt agreed standards and processes. You will establish robust governance and quality assurance arrangements, using data, insight, and user feedback to continuously improve the effectiveness and maturity of the knowledge base. A key part of the role will be promoting a culture of knowledge sharing and continuous learning, ensuring knowledge is actively managed, maintained, and aligned with organisational priorities.

What we're looking for:

Essential experience and skills:

Proven ability to create clear, user-focused content that simplifies complex information
Experience in knowledge management, content design, or information architecture
Strong analytical skills and ability to use data to drive improvements
Experience producing structured documentation (processes, procedures, workflows)
Excellent communication skills across technical and non-technical audiences
Ability to build strong stakeholder relationships and influence change
Understanding of accessibility and usability standards

Desirable:

Experience with ServiceNow, knowledge bases, or service portals
Background in higher education or large, complex organisations
Familiarity with analytics tools (e.g. Power BI)
Experience in process improvement or project delivery

Additional information

Secondment to Staff Hub workstream of Professional Services Development Programme
Hybrid working with flexibility required around exact days / locations including all University campuses and buildings
The role may require handling sensitive information with confidentiality

Interested?

If you are passionate about improving user experience, creating accessible content, and driving organisational change through knowledge and data, we would love to hear from you. If you would like to discuss this role in more detail please contact Helen White, Associate Director Staff Hubs via Teams.

As a university we aim to create an environment where everyone can thrive and are proactive in fostering a culture of inclusion, respect and equality of opportunity. We believe that we can only truly meet our objectives if we are reflective of society, so we are passionate about creating a working environment in which you are free to bring your whole self to work. With a generous holiday allowance as well as additional university closure days we are committed to supporting our staff and students and open to a flexible working approach. Apply by 11.59 pm UK time on the closing date. For assistance contact Recruitment on +44(0)2380 592750 or [email protected] quoting the job number. #divSocialMedia { padding:10px 0; overflow:hidden; } #divSocialMedia span { margin-right:5px; } #divSocialMedia div { display:inline-block; margin:10px 5px; } #divSocialMedia a { font-size:1.5rem; font-family:sans-serif; border:1px solid #888; border-radius:50%; padding:8px; } #divSocialMedia i { font-size:1.5rem; } #divSocialMedia a:focus { outline-offset:2px; }

Apply Now

Refine Your Search

knowledge manager jobs in totton, ham

Knowledge Base Manager

Regional Manager

ESG Manager

Facilities and Asset Manager

Parks and Open Spaces Service Manager

Resource Manager

Event Manager

Senior Service Manager

Overseas Strategic Programme Manager

Senior Project Manager

Buildings & Communities Manager

Technical Warehouse and Stores Manager

Housing Fire Safety Manager

General Manager

Contract Manager

Project Manager

Impact & Evaluation Project Manager

Service Manager - Education Commissioning

Quality Manager

Strategic Commissioning Manager – Prevention and Wellbeing

I want to receive the latest job alerts for knowledge manager in totton, ham

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