Customer service coordinator Work, Jobs in Towcester, Nth (with Salaries)

Customer Care & Delivery Coordinator
Ty Nant Water —Northampton
- £35,000 a year
- Full-time
- In-person
- Free parking
- Employee assistance programme
Quick apply
2d
Customer Service & Sales Coordinator
Priority Waste Limited —Milton Keynes
- £28,000 - £32,000 a year
- Full-time
- Administrative experience
- In-person
- Communication skills
Quick apply
Customer Service Desk Co-ordinator
Axis Automatic Entrance Systems —Northampton
- Full-time
Customer Care Co-ordinator
BarrattDevelopments —Northampton
- Typing
- Construction experience
- Communication skills
Community Engagement & Operations Coordinator – Heritage Day Tours
Heritage Day Tours Ltd —Aylesbury
- £15 an hour
- Part-time
- Presentation skills
- Travel
- In-person
- Flexitime
- Work from home
Quick apply
1d
Sales Administrator/Coordinator
Kinetic Software —Milton Keynes
- £29,000 a year
- Hybrid work
- Salesforce
- Administrative experience
- Organisational skills
- Employee assistance programme
- Employee discount
Retail Marketing & Customer Care Coordinator
Trek Bicycle Corporation Ltd —Milton Keynes
- Part-time
- Hybrid work
- CRM software
- English
- Travel
- Annual leave
- Employee assistance programme
Quick apply
Workshop Coordinator
Air IT —Milton Keynes
- Full-time
- Continuous improvement
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
National Account Coordinator
The Menu Partners —Bicester
- £30,000 a year
- Full-time
- Customer service
- Organisational skills
- Communication skills
Quick apply
8d
Customer Hire and Sales Coordinator
GAP Group —Finedon
- Full-time
- Microsoft Office
- Annual leave
Service Coordinator UK & Ireland
Pramac Generac UK Limited —Rugby
- Organisational skills
Quick apply
Ecommerce Coordinator (Customer Service, Orders & Platform Support)
Prodrive —Banbury
- In-person
- Employee discount
Samples Coordinator
Dr. Martens —Wellingborough
- Full-time
- Organisational skills
- Communication skills
- Annual leave
Quick apply
Supply Chain Coordinator
Airbox Fulfilment —Leighton Buzzard
- Full-time
- Microsoft Outlook
- Customer service
- Continuous improvement
Quick apply
Site Coordinator
Serco Group —Aylesbury
- £28,000 a year
- Full-time
- Hybrid work
- Travel
- Front desk
- Communication skills
- Annual leave
- Employee assistance programme
4d
Swimming Coordinator
Leisure Solutions Community Trust —Milton Keynes
- £16,869.33 a year
- Part-time
- Customer service
- Team management
- Recruiting
- Employee assistance programme
Commercial Sales Coordinator
City Commercial —Crick
- Full-time
- Customer service
- Business development
- Travel
- Annual leave
- Employee assistance programme
Guest Services Coordinator
Peverel Court Care —Stone
- £13.05 - £13.30 an hour
- Full-time
- Organisational skills
- Guest services
- Communication skills
- Referral programme
Quick apply

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customer service coordinator jobs near towcester, nth

Customer Care & Delivery Coordinator

Ty Nant Water -
Northampton

Quick apply

Job details

Full-time
£35,000 a year
2 days ago

Benefits

Free parking
Company pension
Employee assistance programme
Employee discount
On-site parking

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Logistics
Case record updates
Complaint handling
Risk management
B2B
Customer interaction
Root cause analysis
Supply chain customer service

Full job description

About Ty Nant Group

Ty Nant Group is the fastest-growing bottled water company in the UK. Our portfolio spans Ty Nant, TAU, Strathmore, Fonthill and Decantae, supported by four operating sites and a growing route to market. We are building a premium customer operation that is easy to deal with, accurate under pressure and capable of managing every order from receipt through to confirmed delivery.

Role purpose

To own customer communication and delivery assurance after an order has been acknowledged. The Coordinator will answer queries, monitor live deliveries, communicate risks before the customer needs to chase and confirm successful delivery with the appropriate evidence. Both Customer Care & Delivery Coordinators are also fully trained to provide order-processing and portal cover during holidays, sickness and exceptional peaks.

THE MANDATE

Never leave the customer wondering: own the answer, communicate early and close every delivery with evidence. Never leave the customer wondering: own the answer, communicate early and close every delivery with evidence.

What success looks like

Customer queries receive prompt acknowledgement, one named owner and a clear next action.
Material delivery risks are identified and communicated before they become customer surprises.
PODs and delivery confirmations are completed within the agreed service window.
Holiday order-processing cover is accurate, controlled and provided without losing ownership of the customer queue.

Key accountabilities

CUSTOMER QUERIES AND CASE OWNERSHIP

Own customer contacts received through the shared inbox, telephone and approved portals, recording the issue, priority, owner and next action.
Answer routine questions about order status, availability, delivery timing, documents, invoices and proof of delivery using accurate system information.
Coordinate responses across Order Processing, Transport, Warehouse, Production, Sales, Finance and Quality rather than passing the customer between departments.
Maintain clear customer updates until the issue is resolved and the outcome has been recorded.

DELIVERY ASSURANCE AND PROACTIVE COMMUNICATION

Monitor planned and live deliveries, checking collection, departure, ETA, delivery-slot and exception information.
Work with Transport Planners and carriers to understand delays, recovery actions and revised delivery commitments.
Notify customers proactively when a material risk is identified, explaining the issue, action being taken and next update time.
Obtain PODs, customer receipts or other agreed evidence and confirm successful delivery in Ty Nant 360.

EXCEPTIONS, COMPLAINTS AND SERVICE RECOVERY

Own the customer-facing response to shortages, damage, refusals, failed deliveries, returns and delivery-document queries.
Create accurate cases and preserve order, delivery, SKU, batch, pallet, POD and correspondence evidence.
Escalate product-quality or food-safety matters immediately to Quality while retaining responsibility for customer communication.
Coordinate authorised credits, replacements, redeliveries or claims with Finance, Transport and Operations.
Record root cause and outcome information so recurring service failures can be identified and prevented.

ORDER-PROCESSING AND PORTAL COVER

Maintain full working competence in order validation, Ty Nant 360 entry, customer portals, acknowledgements and operational release.
Provide scheduled order-processing cover when the primary Coordinator is on holiday, absent or supporting an exceptional workload.
During cover, check customer, product, quantity, price, address, requested date, delivery instructions and approval requirements before release.
Use a clear rota so one Customer Care Coordinator covers order processing while the other retainsownership of the customer queue.
Complete a structured handover when cover starts and ends, with no unowned orders or customer cases.

Candidate profile

ESSENTIAL

Experience in B2B customer service, customer operations, logistics coordination or order management.
Confident written and telephone communication, including difficult conversations about delay, shortage or service failure.
Strong ownership and follow-through: able to coordinate several departments without losing the customer outcome.
Good systems skills and the discipline to maintain accurate case, delivery and POD records.
Ability to prioritise urgent delivery risks alongside routine customer enquiries.
Willingness and capability to provide trained order-processing and customer-portal cover.

PREFERRED

Experience in drinks, FMCG, food, manufacturing, hospitality supply or multi-site distribution.
Experience monitoring pallet-network, groupage, courier or dedicated-haulage deliveries.
Experience handling shortages, damages, claims, returns, credits or quality complaints.
Experience with ERP, CRM, ticketing, carrier-tracking and customer-portal systems.

How you will lead and work

Calm, warm and commercially sensible, particularly when something has gone wrong.
Takes responsibility for finding the answer rather than redirecting the customer.
Communicates early, accurately and without defensiveness.
Comfortable switching into controlled order-processing cover while protecting the wider customer queue.

Reward and benefits

Competitive salary, dependent on experience.
Discretionary annual Group performance bonus.
Company pension scheme with a 5% employer contribution.
Life assurance at four times salary.
25 days’ holiday, increasing to 28 days with service, plus bank holidays.
Role-specific systems, portal and professional development training.
Employee assistance and wellbeing support, Ty Nant Group product allowance, employee discount and free on-site parking.

This role profile describes the principal accountabilities of the position. It is not exhaustive and may evolve as the Group, customer operation and systems develop. Bonus and benefit arrangements are subject to eligibility, scheme rules and the terms confirmed in the employment contract. Ty Nant Group is committed to creating an inclusive workplace and welcomes applications from suitably qualified candidates from all backgrounds. Appointment is subject to eligibility to work in the UK and any role-appropriate pre-employment checks.

Pay: £35,000.00 per year

Benefits:

Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

customer service coordinator jobs in towcester, nth

Customer Care & Delivery Coordinator

Customer Service & Sales Coordinator

Customer Service Desk Co-ordinator

Customer Care Co-ordinator

Community Engagement & Operations Coordinator – Heritage Day Tours

Sales Administrator/Coordinator

Retail Marketing & Customer Care Coordinator

Workshop Coordinator

National Account Coordinator

Customer Hire and Sales Coordinator

Service Coordinator UK & Ireland

Ecommerce Coordinator (Customer Service, Orders & Platform Support)

Samples Coordinator

Supply Chain Coordinator

Site Coordinator

Swimming Coordinator

Commercial Sales Coordinator

Guest Services Coordinator

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