Customer care specialist Work, Jobs in Trowbridge, Wil (with Salaries)

Snr Customer Care & Resolutions Specialist
MillerKnoll —Melksham
- Full-time
- CRM software
- Customer service
- Organisational skills
2d
Pharmaceutical Delivery Driver
LF&E Refrigerated Transport —Corsham
- £30,537 a year
- Full-time
- Customer service
- Driving
- Communication skills
- Employee assistance programme
Fleet Availability Team Leader
Novuna —Trowbridge
- Up to £40,000 a year
- Full-time
- Hybrid work
- Maintenance
12d
Homeline Response Officer x4
Swindon Borough Council —Swindon
- £30,518 a year
- Full-time
- English
- Microsoft Office
- First Aid Certification
Quick apply
3d
Technical Maintenance Specialist
Novuna —Trowbridge
- £34,000 a year
- Full-time
- Hybrid work
- IT
- Communication skills
- Mechanical knowledge
Partnerships Officer
GreenSquareAccord —Chippenham
- £27,000 a year
- Travel
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Senior Service Advisor (Team Leader)
Novuna —Trowbridge
- Up to £40,000 a year
- Full-time
- Hybrid work
- Maintenance
2d
Workshop & Fulfilment Lead
Claverton Cloches Limited —Frome
- £28,000 - £30,000 a year
- Full-time
- Team management
- Driving
- Warehouse experience
- Employee discount
- Flexible schedule
Quick apply
University Guarantor Officer
University of Bath —Bath
- £31,236 - £37,694 a year
- Part-time
- Customer service
- University
- Communication skills
- Annual leave
- Employee discount
11d
Patient Services Manager
CARE Fertility —Peasedown St John
- From £30,750 a year
- Full-time
- Administrative experience
- Patient care
- Organisational skills
- Annual leave
- Employee discount
1d
Procurement Manager
Novuna —Trowbridge
- Up to £65,000 a year
- Full-time
- Hybrid work
- Negotiation
Customer Experience Manager
Lovehoney Group —Bath
- Full-time
- Hybrid work
- Project management
- IT
- Communication skills
- Work from home
- Employee discount
Quick apply
Commercial Professional
BT Group —Bristol
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
1d
Controller/Planner
EMED Group —Bristol
- £13.63 an hour
- Full-time
- Nursing home
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Fire and security engineer – installation or service (local area, no call-outs)
EVOTEC Fire & Security —Salisbury
- £32,000 - £45,000 a year
- Overtime
- Customer service
- Mentoring
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
1d
Care Coordinator - Frome
Trinity Homecare —Frome
- Up to £27,000 a year
- Organisational skills
- IT
- Communication skills
Site Agent
M Group —Bath
- Civil engineering
- Team management
- Contracts
- Annual leave
- Employee assistance programme
Customer Service Manager
Elements Solutions Inc —Bristol
- From £55,000 a year
- Customer service
- ERP systems
- Leadership
- Free parking
- Employee assistance programme
Reception & Facilities Coordinator (Part Time)
Novuna —Trowbridge
- £18,000 a year
- Part-time
1d
Practice Support Assistant
Hakim Group —Tetbury
- £25,000 a year
- Full-time
- Customer service
- Driving
- Communication skills
- Employee discount

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customer care specialist jobs near trowbridge, wil

Snr Customer Care & Resolutions Specialist

MillerKnoll -
Melksham

Apply Now

Job details

Full-time
2 days ago

Qualifications

CRM software
Customer service
Organisational skills
Root cause analysis
Account management
Communication skills

Full job description

Why join us?

Our purpose is design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

Job Title: Snr Customer Care & Resolution Specialist

Location: Portal Mill
Reports To: Customer Care Manager
Department: Operations

Role Purpose

The Senior Customer Care & Resolution Specialist plays a critical role in managing and resolving complex customer issues from initial identification through to full resolution. This position ensures that large, high‑value, and business‑critical orders are delivered on time, in full, and to the required specification.

Acting as a key escalation point, the role partners closely with operations, logistics, commercial teams, and external stakeholders to quickly address challenges, remove blockers, and implement preventative measures that improve long‑term customer experience.

The Specialist will also provide cover and support for the Europe Contract Customer Care Manager, serving as a primary point of contact for strategic and contract customers.

Key Responsibilities

Customer Issue Resolution

Serve as the primary point of contact for escalated customer issues, ensuring prompt and effective resolution.
Manage high-priority or escalated cases to swift and satisfactory resolution.
Provide practical and creative solutions to meet customer needs.
Ensure swift resolution with minimal customer impact.
Involve customers in complex problem-solving when appropriate.
Coordinate with multiple teams to ensure aligned solutions.
Maintain resilience and professionalism under pressure.
Follow up post-resolution to confirm customer satisfaction and capture lessons learned.
Maintain regular communication with customers during issue resolution, providing updates and managing expectations.
Handle concerns with empathy, professionalism, and subject-matter expertise.
Anticipate needs and proactively prevent potential issues.

Large Project Order & Delivery Management

Oversee end-to-end delivery of large customer orders, ensuring accuracy, reliability, and quality.
Coordinate with supply chain, logistics, and production teams to address potential delivery risks.
Monitor project timelines and proactively resolve bottlenecks to ensure on-time completion.
Track key order metrics and report on progress to management and clients.

Partner with internal teams (sales, channel support, operations, logistics) to deliver exceptional customer experiences.
Lead or participate in special projects aimed at improving service delivery, order processes, or customer satisfaction.
Develop and share best practices for resolution and fulfilment management.

Problem Solving & Continuous Improvement

Conduct root cause analysis to prevent repeat issues.
Use lean tools to problem solve long term countermeasures.
Commit to continuous improvement by learning from customer feedback and past experiences.
Identify waste in the work processes and implement improvements to reduce

Professional Standards

Communicate with clarity, courtesy, and professional etiquette across all channels.
Apply a customer-first approach to all decisions and actions.
Maintain consistency in service tone, quality, and accuracy.
Protect customer confidentiality and handle sensitive information with discretion.
Demonstrate attention to detail in all communications and deliverables.
Ensure timely responses and adherence to deadlines.
Actively listen to fully understand customer needs.
Share insights and knowledge for cross-functional support.
Present a polished and professional image in all interactions.

Skills & Experience Required

Proven experience in customer service, client account management, or a related role in a global or fast-paced environment.
Strong problem-solving and decision-making skills.
Excellent written and verbal communication skills.
Ability to collaborate across teams and regions.
Strong organisational skills with attention to detail.
Proficient in CRM systems, communication platforms, and productivity tools.
Able to remain composed under pressure and manage multiple priorities.
Strong communication and interpersonal skills.
Ability to manage multiple customer requests simultaneously.
Attention to detail and commitment to deadlines.

Key Competencies

Customer Focus
Accountability & Ownership
Proactive Thinking
Collaboration & Teamwork
Resilience
Innovation & Continuous Improvement

Who We Hire?

Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. MillerKnoll is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We’re committed to equal opportunity employment, including veterans and people with disabilities.

MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at [email protected].

Apply Now

Refine Your Search

customer care specialist jobs in trowbridge, wil

Snr Customer Care & Resolutions Specialist

Pharmaceutical Delivery Driver

Fleet Availability Team Leader

Homeline Response Officer x4

Technical Maintenance Specialist

Partnerships Officer

Senior Service Advisor (Team Leader)

Workshop & Fulfilment Lead

University Guarantor Officer

Patient Services Manager

Procurement Manager

Customer Experience Manager

Commercial Professional

Controller/Planner

Fire and security engineer – installation or service (local area, no call-outs)

Care Coordinator - Frome

Site Agent

Customer Service Manager

Reception & Facilities Coordinator (Part Time)

Practice Support Assistant

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