Fixed-term zero-hour contracts until 28th February 2027
£12.81 (age 18-20 £10.20)
We’re looking for enthusiastic and friendly individuals to join our Guest Engagement Team as Stewards for the winter season - with a key focus on supporting our magical Ice Rink. All successful applicants will be trained as Ice Stewards, so confidence on the ice and a willingness to skate is essential. Previous ice skating experience is desirable, but not required - we’ll provide full training.
At the Eden Project, no two conversations are ever the same. With hundreds of thousands of visitors each year, this is a vibrant and varied role like no other.
Our Stewards are essential to the daily running of Eden and provide exceptional guest engagement. You’ll work across different areas of the site - from welcoming guests at the entrance, to hosting the Rainforest Biome’s Lookout Experience and our seasonal ice skating activities. You’ll help manage the flow of guests, support the wider site team, and ensure health and safety is always a priority.
We’re looking for people who:
- Thrive in a visitor-facing role
- Are passionate about conservation and the environment
- Bring warmth, energy, and a team spirit to everything they do
- Are confident and capable on the ice
If that sounds like you, we’d love to hear from you!
Closing date: Friday 11th September - applications will be reviewed as they are received.
Interviews will be held on: Wednesday 16th & Thursday 17th September
Start date: 5th October.
Must be available for training Monday-Friday week commencing 12th October.
Must be available for shifts during holiday periods (October half-term, Christmas, February half-term)
Job Description
Job title: Steward
Department: Guest Engagement Team
Job Family Definition
Roles within the Operations, Services and Experience job family focus upon the Eden experience, providing world class services, activities, engagement and events, which engage, inspire and entertain, thus enhancing individuals understanding, experience, skills and enjoyment.
Role Purpose
To develop skills and inspire you with the Eden passion required to put the guest first and deliver a world class experience. The role of the Steward is to enhance the visitors’ experience through conversation as well as acting in support capacity to ensure the smooth running of site. Good interpersonal skills are required to ensure that nobody leaves Eden without ‘getting it’. The team will ensure a one-team working and a sharing of skills and knowledge, whilst enhancing and protecting the Eden ethos and educational experience.
Key Accountabilities
- Greeting each guest with eye contact, a smile and ‘hello’, and maximizing opportunities for conversation.
- You will have a clear understanding of Eden’s aims and ethos, site layout and highlights, and communicate that with our guests.
- Work with leadership and colleagues in ensuring that everyone supports each other seamlessly and that the best possible guest experience is delivered; from arrival to departure. Variety is at the heart of the role and with the appropriate training and support you may be required to work with the facilitators, hospitality and events, and car parking teams according to business need.
- You will champion inclusivity and accessibility. Issuing and monitoring of access equipment and proactively offering services, as appropriate, to our guests.
- Work with leadership and colleagues in ensuring that areas of work are always clean and tidy. Be able to put yourself in the guests’ shoes and act as the supporting eyes and ears of the site and raise concerns if it is felt that our guests’ expectations are not being met.
- Aim to understand and assist every guest with their H&S and welfare in mind. Working with the team and leadership to ensure that concerns, problems, lost and vulnerable persons, and first aid incidents are dealt with swiftly and appropriately. You will also be able to quickly and effectively respond to fire and emergency situations.
- Patrolling of guest-facing areas to make sure routes and fire exits remain clear and free from obstruction; marshalling; managing queues and the flow of guests in areas with the potential for build-up.
Demands of the Role
Education & qualifications
Relevant training or qualifications in customer service (NVQ). First Aid at Work and Health and Safety training at a minimum level 2. Presentation skills or training desirable.
Knowledge & skills
ICT literate with a basic working knowledge of Microsoft Office applications. The ability to work with others and on your own to learn Eden’s aims and ambitions as well as current themes for the working day.
Decision- making
Make day to day decisions with the Team Leaders in order to ensure that the daily delivery is seamless. Any complex, business critical decision making will be escalated to the Duty Manager.
Resourcefulness
Self-motivated with the ability to work on your own and as a team to tackle challenges head on with a positive, can-do attitude. The ability to work with other teams to plan and schedule delivery on site in the most organised and streamlined and sometimes creative way possible, often to extremely tight deadlines.
People & asset management
Strong character, team player and a ‘can do’ attitude. No direct people or asset management is applicable for this role.
Communication & visitor experience
Communicate well at all levels with the ability to feed back to the Steward Team when needed. Positively champion and promote the visitor experience through all aspects of your role. Provide the highest level of support to the team.
Operational environment
This role is an operational and active role. It is based on site in a visitor facing environment at all times. In order to meet operational site needs you will be required to work weekends and some evenings during the seasonal programs.
