Complaints manager Work, Jobs in Tutbury, Sts (with Salaries)

Complaints Manager
Trent & Dove Housing —Burton-On-Trent
- Up to £46,728 a year
- Full-time
- Customer service
- Leadership
7d
Line Operator
Nestlé —Tutbury
- £41,842.92 a year
- 12 hour shift
3d
Driver Support Manager
HealthNet Homecare —Swadlincote
- £37,440 a year
- Full-time
- Customer service
- Computer literacy
- Team management
- Employee assistance programme
- Employee discount
7d
Operations Manager
Mitie —Derby
- £40,000 a year
- Full-time
- Management
- Leadership
- Communication skills
Sterility Assurance Manager
Sciensus —Burton-On-Trent
- Continuous improvement
- No degree
- Annual leave
- Life insurance
Quick apply
Customer Outcomes & Complaints Lead
Leek Building Society —Leek
- Up to £40,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Analysis skills
- Continuous improvement
- Annual leave
- Sick pay
Quick apply
7d
Communications and Engagement Manager
Forestry England —Sherwood
- £33,854 a year
- Part-time
- Hybrid work
- English
- Free parking
- Employee discount
1h
Facilities manager
Eric Wright Group Limited —Stoke-on-Trent
- £48,607 a year
- Weekend availability
- Annual leave
- Employee assistance programme
Quick apply
Talent Acquisition Manager – Contingent Workers
Metropolitan Police —Kilburn
- £45,986 - £48,995 a year
- Full-time
- Customer service
- English
- Analysis skills
Quality Manager
WLR Precision Engineering —Nottingham
- £45,000 - £50,000 a year
- Full-time
- Engineering
- Microsoft Office
- Analysis skills
- Free parking
Quick apply
Team Leader
Restore PLC —Swadlincote
- £30,160 a year
- Monday to Friday
- Driving
- Computer skills
- Leadership
- Annual leave
- Employee assistance programme
Repairs Supervisor
Trent & Dove Housing —Burton-On-Trent
- Up to £42,047 a year
- Full-time
- Customer service
- Maintenance
- Supervising experience
7d
Area Sales Manager, UK
PROCEPT BioRobotics UK, Limited —Derby
- £101,400 a year
- Sales
- Bachelor's degree
- No degree
Quick apply
Deputy Care Manager
Avanti Homecare —Ripley
- £36,900 a year
- Rotating shift
- Management
- Care experience
- Driving
- Paid training
Quick apply
Mindplace Centre Manager Stafford
Bupa —Stafford
- From £43,000 a year
- Full-time
- Management
- Sales
- Microsoft Office
- Gym membership
- Life insurance
Quick apply
Senior Operational Leader - Ilkeston
Department for Work and Pensions —Ilkeston
- £44,447 - £46,547 a year
- Overtime
- Hybrid work
- Management
- Analysis skills
- Presentation skills
- Annual leave
- Employee assistance programme
1d
Quality Assurance and Development Manager
Bright Life Living —Great Barr
- £45,000 - £55,000 a year
- Full-time
- Analysis skills
- Travel
- Organisational skills
- Free parking
Quick apply
Safeguarding Manager and Designated Safeguarding Officer
English Schools' Football Association —Stafford
- £28,000 - £32,000 a year
- Full-time
- English
- Microsoft Office
- Working with children
- Free parking
- Work from home
Quick apply
Scheme Manager
Sanctuary Group —Stafford
- £26,415 - £27,232 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee discount
Quick apply
VodafoneThree - Customer Improvement Specialist
Vodafone —Stoke-on-Trent
- Full-time
- Hybrid work
- Microsoft Office
- Employee discount
7d

I want to receive the latest job alerts for complaints manager in tutbury, sts

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Complaints Manager

Trent & Dove Housing -
Burton-On-Trent

Apply Now

Job details

Full-time
Up to £46,728 a year
7 days ago

Qualifications

Customer service
Leadership

Full job description

Are you an experienced complaints professional with a passion for delivering excellent customer service and driving organisational improvement? Do you have the leadership skills to manage a high-performing team and the confidence to influence change across a business? We are looking for an outstanding Complaints Manager to lead our complaints service, ensuring customer concerns are handled fairly, efficiently and in line with the Housing Ombudsman Complaint Handling Code and regulatory requirements.

Reporting to the Head of Customer & Communities, you will lead and manage the end-to-end complaints process, overseeing investigations, resolutions and service improvements across all areas of the organisation. You will manage a dedicated Complaints Team, act as the key contact for the Housing Ombudsman Service, and use complaint insight to identify trends, reduce recurring issues and drive continuous improvement. This role is central to delivering our Customer Voice Strategy and developing a culture of accountability, learning and customer focus throughout the organisation.

Leadership & Team Management - Lead, coach and develop the Complaints Team and manage workloads, performance and quality standards. Foster a positive, collaborative and customer-focused culture whilst supporting colleagues across the organisation to improve complaint-handling practices.

Complaints & Investigations - Oversee complaints from initial receipt through to final resolution and manage complex, high-risk and escalated complaints. Ensure responses are professional, empathetic, accessible and customer focused across all areas.

Housing Ombudsman & Compliance - Act as the organisation's lead contact with the Housing Ombudsman Service. Ensure compliance with the Complaint Handling Code and consumer standards. Lead annual self-assessments, reporting and regulatory submissions. Keep up to date with housing regulation and complaint-handling best practice.

Performance & Service Improvement - Analyse complaint trends and customer feedback. Produce insightful reports for senior leaders, Board members and customer groups. Champion service improvements and monitor outcomes. Support implementation of organisational improvement initiatives.

Customer Experience Ensure customers receive excellent, respectful and responsive service. Promote accessibility and inclusivity within the complaints process. Manage customer contact in line with the Unacceptable Behaviour Policy where appropriate. Oversee compensation decisions and monitor expenditure against budget.

The closing date for application is: 21st July 2026.

INDHIGH

We offer well maintained, affordable homes across East Staffordshire, South Derbyshire, and North West Leicestershire.

Over 6,200 properties, ranging from sheltered accommodation to family homes and everything in between.

We are driven to make a difference to people's lives and reduce homelessness in our region. By providing affordable homes and a wide range of supporting services we enable people and communities to thrive and enjoy life. Our Mission is to Transform Homes, Lives, and Communities in our region, and for more than 22 years now that is exactly what we have been doing.

Apply Now

Refine Your Search

complaints manager jobs in tutbury, sts

Complaints Manager

Line Operator

Driver Support Manager

Operations Manager

Sterility Assurance Manager

Customer Outcomes & Complaints Lead

Communications and Engagement Manager

Facilities manager

Talent Acquisition Manager – Contingent Workers

Quality Manager

Team Leader

Repairs Supervisor

Area Sales Manager, UK

Deputy Care Manager

Mindplace Centre Manager Stafford

Senior Operational Leader - Ilkeston

Quality Assurance and Development Manager

Safeguarding Manager and Designated Safeguarding Officer

Scheme Manager

VodafoneThree - Customer Improvement Specialist

I want to receive the latest job alerts for complaints manager in tutbury, sts

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected