Department head Work, Jobs in United Kingdom (with Salaries)

Customer service manager (UK)
ParcelHero —Remote
- £50,000 - £60,000 a year
- Remote
- Customer service
- English
- Analysis skills
Quick apply
Head of Compliance / MLRO
Sentenorbank corporation —Remote
- £70,000 - £125,000 a year
- Full-time
- Remote
- Accounting
- Organisational skills
- Financial services
Quick apply
Language Operations Head
MN Translating Ltd —Swansea
- £6,667 - £8,333 a month
- Full-time
- English
- Administrative experience
- Supervising experience
- Health & wellbeing programme
- Employee discount
Quick apply
Virtual Contact Centre Agent
Hays Travel —Remote
- Remote
- Sales
- Customer service
- Organisational skills
- Employee discount
10d
EDUC G3 5042 - Depute Head of Establishment - Springlaw ELC (601067) - 5042
South Lanarkshire —Rutherglen South
- £52,392 - £53,177 a year
- Monday to Friday
- Military
- English
- Annual leave
- Employee assistance programme
14d
Head of Education, Skills and Work - Non-Operational
Ministry of Justice —Hemel Hempstead
- £50,001 - £60,001 a year
- Full-time
- Hybrid work
- English
- Education
- Presentation skills
- Annual leave
14d
Deputy Head of Executive Governance
University College London —London
- £68,284 - £76,244 a year
- Full-time
- Annual leave
- Employee assistance programme
13d
BRE Academy Operations Team Lead
BRE Group (Building Research Establishment) —Watford
- £40,000 - £43,000 a year
- Full-time
- Remote
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
1d
Responsible Individual
Medway Council —Eden
- £60,702 a year
- Full-time
- Hybrid work
14d
Head of Venue Operations
ATG Entertainment Limited —Swansea
- Weekend availability
- Hospitality
- Microsoft Excel
- Microsoft Outlook
13d
Head of Department - Engineering & Automotive
Cardiff and Vale College —Cardiff
- £59,867 a year
- Full-time
- Management
- Analysis skills
- No degree
- Annual leave
6d
Head of Inclusion - Multiple Vacancies available
Salford City College —Salford
- £33,660 - £41,846 a year
- Full-time
- Military
- University
- Care plans
- Free parking
- Annual leave
3d
Head of Customer Operations and Insight
Driver and Vehicle Standards Agency —Newcastle upon Tyne
- £69,501 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
10d
Head of Supported Housing
The Housing Network —Luton
- Up to £56,000 an hour
- Full-time
- Travel
- In-person
- Health & wellbeing programme
- Annual leave
Quick apply
1d
Head of Operations
Sessions —London
- £65,000 - £75,000 a year
- Hybrid work
- Hospitality
- Management
- English
- Employee assistance programme
Quick apply
Head of Alumni and Supporter Voice
University College London —London
- £54,931 - £64,644 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee assistance programme
Large and Complex Loss Handler
Leeds City Council —Leeds
- £46,142 - £500,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
BA Cityflyer Air Operations Administrator
British Airways —London City Airport
- £31,500 - £35,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
Assistant Head Student Support
Access Creative College —London
- £41,300 - £49,400 a year
- Full-time
- Data analysis skills
- English
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
9d
Head of Security Vetting (Operations)
Department for Work and Pensions —Newcastle upon Tyne
- £57,946 - £74,005 a year
- Overtime
- Presentation skills
- Continuous improvement
- Human resources
- Annual leave
- Employee assistance programme
14d

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department head jobs near united kingdom

Customer service manager (UK)

ParcelHero -
Remote

Quick apply

Job details

Permanent
£50,000 - £60,000 a year

Benefits

Company pension

Qualifications

Customer service
Logistics
English
Analysis skills
Team management
B2B
Organisational skills
Typing
Leadership
Communication skills

Full job description

ParcelHero is one of the UK's biggest parcel delivery price comparison sites, with over 5 million visitors a year. We're a scaling, technology-focused business with 120 remote staff worldwide - and we're growing fast, expanding internationally into the US and Europe this year.

We serve both consumers and businesses in an almost 50/50 split, and our move into SaaS is shifting that mix further towards larger businesses and, ultimately, enterprise customers. In 2026, we launched our cutting-edge TMS (Transport Management Solution), Parcelhero Pro, enabling retailers to pay a monthly subscription to ship on their own carrier accounts and manage every aspect of their logistics through our platform.

We're a highly innovative company, deeply focused on optimisation, automation, and continuous process improvement. Joining now means being part of the journey - helping shape our technology, our processes, and our approach as we scale globally.

We're also a remote-first business: no commute, no office politics, just great work with talented colleagues around the world.

Job description

Are you passionate about improving the customer experience? Does coordinating across teams, countries, and time zones excite you? Parcelhero is looking for an experienced Customer Service Manager to lead our team leaders and 50-strong remote team, drive quality of service, and elevate the experience for both our consumer and business customers as we expand internationally.

This is a high-pace, high-pressure environment. You'll need to be decisive, sharp, and comfortable making fast, sound judgement calls while managing competing priorities across departments and time zones. As our customer base shifts towards larger business and enterprise customers, you'll help evolve our service to meet their expectations.

You will be responsible for driving cross-department collaboration between the customer service, customer experience, and QA teams - working closely with them to optimise processes and continuously improve the customer experience as we scale.

Responsibilities

Team Leadership: Manage and develop a team of team leaders overseeing a 50-strong remote customer service team, setting clear performance expectations and fostering high performance under pressure.

Cross-Department Collaboration: Work closely with the Customer Experience and QA teams on customer journey optimisation, process improvement, and automation initiatives - ensuring the customer service team's insights and frontline experience feed directly into these efforts.

Customer Feedback Management: Collect and analyse customer feedback (e.g., surveys, reviews) alongside the Customer Experience team to identify pain points and opportunities to enhance the overall experience.

Service Quality and Metrics: Track and improve key service metrics, such as Net Promoter Score (NPS), customer satisfaction, and customer effort score, driving quality of service across the team.

Cross-Functional Alignment: Collaborate with marketing, product, and technology teams to ensure all customer touchpoints (website, booking platform, support) align with customer needs and expectations.

Customer Communication Strategy: Develop communication strategies to improve how customers are informed about delivery updates, service disruptions, and issue resolutions.

Service Innovation: Identify opportunities to introduce new services, tools, or processes that enhance the customer experience, working with the relevant teams to bring them to life.

Customer Education: Support initiatives to provide customers with educational content (e.g., how-to guides, FAQs) to improve self-service options and reduce the need for support.

Vendor Relationship Management: Liaise with courier partners (DHL, FedEx, UPS) to ensure they provide services that meet or exceed customer expectations.

Applicant criteria

A minimum of 10 years' customer service experience.
A minimum of 7 years' experience in a customer service management role, including direct oversight of large teams (40-50+ direct reports).
Proven experience operating in a fast-paced, high-volume, high-pressure environment.
A decisive, sharp decision-maker with excellent critical thinking and problem-solving skills.
A track record of contributing to process improvement, optimisation, or automation initiatives.
Experience serving both consumer and business customers is an advantage.
A friendly and professional demeanour - you should genuinely enjoy interacting and building relationships with customers.
Excellent communication skills, both written and verbal.
Good levels of diplomacy when dealing with customer queries and complaints.
A minimum typing speed of 40 wpm.
Fluent English, both written and verbal.
Experience in the parcel delivery, logistics, or e-commerce sector is beneficial but not essential.

Key skills

Leadership: Strong leadership and team management skills, with a proven ability to motivate and develop large customer service teams to achieve high performance under pressure.

Decisiveness: Comfortable making fast, well-judged decisions in a demanding, time-sensitive environment.

Problem-Solving: Excellent problem-solving skills, with the ability to handle complex delivery issues and escalations effectively.

Collaboration: A natural collaborator who works effectively across departments - partnering with CX, QA, product, and technology teams to drive shared outcomes.

Process and Automation Mindset: An appetite for optimisation, automation, and continuous improvement, and the frontline insight to help shape these initiatives.

Customer Focus: A deep commitment to delivering outstanding customer service across both consumer and B2B audiences, with a strong understanding of differing customer needs and expectations.

Communication: Excellent verbal and written communication skills for both internal team management and external customer interactions.

Organisational Skills: Highly organised, with the ability to manage multiple tasks and priorities in a fast-paced environment.

Data-Driven: Strong analytical skills, with experience monitoring performance metrics and using data to drive improvements.

Tech-Savvy: Familiarity with customer service software (e.g., Zendesk, Salesforce) and parcel tracking systems.

What we offer

The chance to join a fast-scaling, highly innovative tech business as it expands into the US and Europe.
A genuine opportunity to shape our technology, processes, and approach as we grow.
Remote-first working - no commute, work from anywhere with a strong connection.
A dynamic and fast-paced work environment.
Opportunities for career growth and development within the company.
Competitive salary with performance-based bonuses.
Comprehensive benefits package, including health insurance, pension schemes, and other perks.
Ongoing professional development and training opportunities.

Reports To: Head of Operations
8:30am to 5:00pm Mon-Fri (GMT).
20 days holiday per year + your birthday off.
You work as a contractor and are responsible for your own tax.
You need a min 20 MB broadband line, and your own PC/Laptop and headset.
Stated salary includes a 15% performance related bonus.

Quick apply

Refine Your Search

department head jobs in united kingdom

Customer service manager (UK)

Head of Compliance / MLRO

Language Operations Head

Virtual Contact Centre Agent

EDUC G3 5042 - Depute Head of Establishment - Springlaw ELC (601067) - 5042

Head of Education, Skills and Work - Non-Operational

Deputy Head of Executive Governance

BRE Academy Operations Team Lead

Responsible Individual

Head of Venue Operations

Head of Department - Engineering & Automotive

Head of Inclusion - Multiple Vacancies available

Head of Customer Operations and Insight

Head of Supported Housing

Head of Operations

Head of Alumni and Supporter Voice

Large and Complex Loss Handler

BA Cityflyer Air Operations Administrator

Assistant Head Student Support

Head of Security Vetting (Operations)

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