Support analyst Work, Jobs in United Kingdom (with Salaries)

Customer Support Analyst
RLDatix —Remote
- Hybrid work
- Analysis skills
- Continuous improvement
- Annual leave
1d
IT Test Analyst
ISS Facility Services —Remote
- Remote
- Analysis skills
- Communication skills
Quick apply
Data Analyst (Impact focus)
Young Lives vs Cancer —Remote
- £33,643 - £35,577 a year
- Full-time
- Remote
- Analysis skills
- Communication skills
- Analytics
- Annual leave
6d
Data Analyst
Brookhouse Aerospace —Remote
- Holidays
- Remote
- Databases
- Analysis skills
- In-person
- Life insurance
- Referral programme
Policy Research Analyst
NAHT —Remote
- £36,172 - £38,076 a year
- Full-time
- Remote
- Data analysis skills
- Research
- In-person
Quick apply
9d
Junior Business Analyst
EXL Service —London
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee stock purchase plan
Application Support Consultant - SQL
RLDatix —Remote
- Remote
- Employee assistance programme
Explore 100+ Roles Across Our High-Growth Portfolio Companies(Remote): Apply below
MavensWood Investments —Remote
- Full-time
- Remote
Crime And Intelligence Analyst
Gwent Police —Blaenau Gwent
- £41,487 - £44,700 a year
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
6d
Remote Insurance Software Support & Configuration Analyst (Ex-Underwriters or Insurance Brokers)
SchemeServe —Remote
- £28,000 - £32,000 a year
- Full-time
- Remote
- Microsoft Word
- In-person
IT Support Engineer (1st to 2nd Line Progression)
3Gi Technology Ltd —Brentwood
- £28,000 - £32,000 a year
- Full-time
- In-person
- Communication skills
- Free parking
- Sick pay
Quick apply
Support Analyst
Palantir —London
- Weekend availability
- Remote
Quick apply
Credit Analyst
Monzo —London
- £59,100 - £79,900 a year
- Remote
- Analysis skills
- Communication skills
- School
- Work from home
- Flexible schedule
QA Analyst
Clue Software —Bristol
- Up to £50,000 a year
- Hybrid work
- Communication skills
- Time management
Business Analyst
AARK TECH SOLUTIONS GmbH —Remote
- Remote
- Analysis skills
- APIs
- Communication skills
Business Analysts — All Levels - UK Wide
Concept AI Ltd —London
- £35,000 - £120,000 a year
- Full-time
- Hybrid work
- Engineering
- Analysis skills
- Bachelor's degree
- Flexitime
- Work from home
Quick apply
Junior Finance Analyst – eClarity
HyperGrowth Recruitment —London
- Remote
- Organisational skills
- AI
- Accounting
Quick apply
Medical Records Analyst
Express Solicitors —Manchester
- £32.50 an hour
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- English
- Employee assistance programme
- Flexible schedule
Data Analyst
Greenstone Advisory Group Ltd —London
- £46,000 - £59,000 a year
- Full-time
- Hybrid work
- English
- Analysis skills
- In-person
Quick apply
KYC Analyst
McArthurGlen UK Ltd —London
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Bachelor's degree
- Employee discount
Quick apply

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Customer Support Analyst

RLDatix -
Remote

Apply Now

Job details

1 day ago

Benefits

Annual leave

Qualifications

Technical troubleshooting
Case note recording
Case record updates
Analysis skills
Continuous improvement
Technical support incident logging
Technical writing
Customer support
Customer interaction
Help desk

Full job description

Customer Support Analyst

RLDatix is on a mission to transform care delivery worldwide, ensuring every patient receives the safest, highest-quality care. Through our innovative Healthcare Operations Platform, we’re connecting data to unlock trusted insights that enable improved decision-making and help deliver safer healthcare for all.

Job Description

RLDatix (RLD) is on a mission to help raise the standard of care…everywhere. Trusted by over 10,000 healthcare organizations around the world, our solutions help improve health and care. Our applications ensure that patients receive the best and safest care while supporting the providers who deliver it.

Joining TeamRLD means being part of a global effort of over 2,000 team members in making a difference in healthcare…every day.

We’re searching for a North America based Customer Support Analyst to join our Customer Support team, so that we can provide strong technical expertise to resolve customer issues across the full support experience, ensuring swift and effective solutions. The Customer Support Analyst will apply strong analytical skills, deliver concise technical guidance, and contribute to continuous process improvements that enhance both team performance and customer satisfaction.

How You’ll Spend Your Time

Manage customer issues from initial contact through resolution, delivering clear communication, timely follow-up, and a positive customer experience.

Troubleshoot and resolve technical issues using structured troubleshooting, product knowledge, support tools, knowledge base resources, and established procedures

Create and maintain customer-facing knowledge base content and internal support notes from approved solution steps, workarounds, FAQs, recurring issues, and resolved cases

Capture suspected defects, recurring issues, troubleshooting steps, and solution paths so they can be reviewed, escalated, reused, and used to support team knowledge sharing

Recognize customer impact, urgency, and escalation triggers, then coordinate escalation handoffs by sharing clear case details, troubleshooting history, customer context and recommended next steps

What Kind of Things We’re Most Interested in You Having

Previous experience in a customer support role for a software company, ideally within healthcare

Proven success communicating effectively with customers

Strong troubleshooting and problem-solving skills

Sincere interest in learning new technologies, support tools, AI-enabled capabilities, and product functionality

A knack for working collaboratively within a fast-paced, customer-centric environment

By enabling flexibility in how we work and prioritizing employee wellness, we empower our team to do and be their best. Our benefits package includes health, dental, vision, life, disability insurance, 401K, paid time off, and paid holidays.

RLDatix is an equal opportunity employer, and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by Federal and/or State laws.

As part of RLDatix’s commitment to the inclusion of all qualified individuals, we ensure that persons with disabilities are provided reasonable accommodation in the job application and interview process. If reasonable accommodation is needed to participate in either step, please don’t hesitate to send a note to [email protected].

Salary offers are based on a wide range of factors including location, relevant skills, training, experience, education, and, where applicable, licensure or certifications obtained. Market and organizational factors are also taken into consideration.

Apply Now

Refine Your Search

support analyst jobs in united kingdom

Customer Support Analyst

IT Test Analyst

Data Analyst (Impact focus)

Data Analyst

Policy Research Analyst

Junior Business Analyst

Application Support Consultant - SQL

Explore 100+ Roles Across Our High-Growth Portfolio Companies(Remote): Apply below

Crime And Intelligence Analyst

Remote Insurance Software Support & Configuration Analyst (Ex-Underwriters or Insurance Brokers)

IT Support Engineer (1st to 2nd Line Progression)

Support Analyst

Credit Analyst

QA Analyst

Business Analyst

Business Analysts — All Levels - UK Wide

Junior Finance Analyst – eClarity

Medical Records Analyst

Data Analyst

KYC Analyst

I want to receive the latest job alerts for support analyst in united kingdom

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