Senior technical support specialist Work, Jobs in Uxbridge, Gtl (with Salaries)

Senior Technical Support Specialist
Motorola Solutions —Uxbridge
- Full-time
- Computer Science
- Bachelor's degree
- No degree
- Employee assistance programme
Business Analysts — All Levels - UK Wide
Concept AI Ltd —London
- £35,000 - £120,000 a year
- Full-time
- Hybrid work
- Engineering
- Analysis skills
- Bachelor's degree
- Flexitime
- Work from home
Quick apply
Head of Claims
MLabs —London
- £150,000 - £200,000 a year
- Full-time
- Remote
- Recruiting
- In-person
- AI
- Annual leave
Quick apply
Head of IT
Carnall Farrar —London
- Full-time
- Remote
- Bachelor's degree
- SharePoint
- AI
- Work from home
- Employee assistance programme
Quick apply
Major Incident Manager | Berkshire | Contract £285 per day
Incite Insight —Reading
- £285 a day
- Continuous improvement
- Communication skills
Quick apply
Senior Technical Services Manager - Cluster Lead
Sodexo —London
- Up to £80,000 a year
- Full-time
- No degree
- Communication skills
- Banking
- Employee assistance programme
Quick apply
4d
Territory Manager for UK & Nordics
Virtuozzo —London
- £100,000 - £140,000 a year
- Remote
- English
- Business development
- Travel
- Referral programme
Quick apply
LCW IT Service Manager
Boston Consulting Group —London
- Full-time
- Analysis skills
- Bachelor's degree
- Team management
Counter Corruption Administration Specialist
Ministry of Justice —Hemel Hempstead
- £30,001 - £40,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Travel
- Data entry
- Annual leave
Workflow & IT Solutions Specialist Hardware Automation
Beckman Coulter Diagnostics —Amersham
- Full-time
- Remote
- Engineering
- Master's degree
- Analysis skills
- Annual leave
BSPS Network Quality Manager
Frimley Health NHS Foundation Trust —Frimley
- £59,798 - £67,020 a year
- Full-time
- Management
- Continuous improvement
- Leadership
Senior Reinsurance Specialist (12 Months FTC)
AXA —London
- Travel
- Communication skills
- Time management
Paraplanner / Trainee Mortgage Adviser
Loans Warehouse —Watford
- £23,500 - £25,000 a year
- Overtime
- CRM software
- Customer service
- Organisational skills
- Free parking
- Life insurance
Quick apply
1d
Contracts Manager
Frost Construction —Maidenhead
- £40,000 - £60,000 a year
- Full-time
- Team management
- Mentoring
- Contracts
Quick apply
10d
Senior Business Analyst - Applied AI and Innovation
TIEVA —London
- £65,000 - £80,000 a year
- Full-time
- Remote
- Free parking
- Employee assistance programme
Quick apply
Technical Support Manager
Buckinghamshire New University —High Wycombe
- £38,784 - £43,482 a year
- Weekend availability
- Hybrid work
- University
- No degree
- Training & development
- Employee discount
7d
QA Specialist
MedPharm —Guildford
- Full-time
- Master's degree
- Bachelor's degree
- Continuous improvement
Quick apply
Graduate Technology Consultant - Testing
Solirius Reply —London
- £32,000 a year
- Full-time
- Hybrid work
- Engineering
- Analysis skills
- No degree
- Annual leave
- Work from home
Quick apply
2d
Senior Delivery Manager
Waracle —London
- Full-time
- Hybrid work
- Mentoring
- Agile
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Senior Service Delivery Manager - Active UK Government Security Clearance
Appvia —London
- £550 - £650 a year
- Full-time
- Hybrid work
- Organisational skills
- Employee assistance programme
Quick apply
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senior technical support specialist jobs near uxbridge, gtl

Senior Technical Support Specialist

Motorola Solutions -
Uxbridge

Apply Now

Job details

Full-time

Benefits

Company pension
Employee assistance programme
Private medical insurance

Qualifications

Technical troubleshooting
TCP
Computer Science
Internal department liaison
Bachelor's degree
Mentoring
Technical support incident logging
IP networking
Customer support
Customer interaction
Training & development
Leadership
Time management
Help desk
Information Technology

Full job description

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

Department Overview

Motorola Solutions is a global leader in mission-critical communications and analytics. Our technology platforms in mission-critical communications, command center software and video security & analytics, make cities safer as well as help communities and businesses thrive. At Motorola Solutions, we are ushering in a new era in public safety and security with cloud-native solutions for customers. Motorola Solution’s Video Division is defining the future of the cloud security industry through innovative end-to-end-solutions and award-winning AI based surveillance systems. Our cloud VMS provides clients with ease of use and setup, and peace of mind knowing their assets and property are protected by Artificial Intelligence and some of the strongest industry standard products. We are proud to be industry leaders in video analytics with products like Appearance Search and Unusual Motion Detection along with our cloud service platform. Our video solutions have been installed in more than 120 countries at thousands of customer sites, including school campuses, transportation systems, healthcare centers, public venues, critical infrastructure, prisons, factories, casinos, airports, financial institutions, government facilities, and retailers.

Job Description

Reporting to the Technical Support Manager, the Senior Support Agent ensures that critical customer issues related to our Avigilon Alta Video and Access products are resolved in a timely manner. The Senior Support Agent will also be responsible for assisting leadership in passing knowledge to the technical support team through swarming, training, coaching, or mentoring sessions - while also handling critical and complex customer issues, providing white-glove service.

Responsibilities:

Obtain and maintain superior knowledge and understanding of Alta's cloud based products: Video/Access Control/VMS software and hardware, including cameras, access control hardware, servers, networks, sensors, and 3rd party integrations.
Provide senior level support for Alta hardware and software products over the phone and digitally through escalation cases.
Share knowledge and efficiently collaborate with both the Technical Support (via Swarming) and our Dev/Escalations teams (via Escalations).
Investigate escalated cases, diving deeper into logs looking into root cause analysis and identifying bugs, or functional expectation issues and escalating accordingly to our Product/Dev/Engineering teams while keeping the client informed throughout the process.
Serve as Alta subject matter expert (SME) within the team and the company.
Concisely document software, hardware, and network information in a case management system including escalation/dev tickets.
Provide an exceptional customer experience during customer interaction via escalations.
Efficiently prioritize between swarming tasks, case management, and escalations.
Assist with departmental project work when required.
Continuously learns new skills, technologies & products; keeping up with Avigilon Alta’s pace of innovation.
Understand and contribute to our Knowledge Library (Knowledge Centered Support).

Basic Requirements

Preferred Qualifications:

Exceptional skills in problem solving & time management.
Manages customer expectations while working toward the cases logical resolution.
Reads, writes, and speaks English fluently; communicates complex technical problems and solutions to customers of all skill levels while being personable.
A self-starter who can work independently as well as in a team environment with minimal supervision.
Has a level temperament while handling high-stress situations & maintains effective communication with all stakeholders.
Prior experience supporting cloud based Access control and Video products.
Prior Linux Experience preferred.
Desire to constantly learn and evolve at the same pace as the product cycles.
Agile, resourceful learner with strong attention to detail.
Display a working knowledge of Installing, configuring, and troubleshooting various operating systems, software, along with access control and video hardware.
Strong knowledge of IP networking: routers, firewalls, wireless technologies, RTP, TCP/IP, UDP, IGMP and Multicasting.

Basic Requirements:

3+ years of support experience, and/or a bachelor’s degree in IT/Computer Science. (or equivalent experience)
Legal authorization to work in the UK or Europe (Poland or Portugal) indefinitely is required. Employer work permit sponsorship is not available for this position.

In return for your expertise, we’ll support you in this new challenge with coaching & development every step of the way. Also, to reward your hard work you’ll get:

Competitive salary and reward package
25 days holiday entitlement + bank holidays
Attractive Pension Scheme
Free Private Medical Insurance
Flexible working options
Life Assurance
Enhanced Maternity and Paternity Pay
Career development support and wide ranging learning opportunities
Employee Health and wellbeing support EAP, Wellbeing guidance etc.
Corporate Social Responsibility Initiatives including support for vounteering days
#LI-DJ1

Travel Requirements

10-25%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Company

Motorola Solutions UK Limited

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

Apply Now

Refine Your Search

senior technical support specialist jobs in uxbridge, gtl

Senior Technical Support Specialist

Business Analysts — All Levels - UK Wide

Head of Claims

Head of IT

Major Incident Manager | Berkshire | Contract £285 per day

Senior Technical Services Manager - Cluster Lead

Territory Manager for UK & Nordics

LCW IT Service Manager

Counter Corruption Administration Specialist

Workflow & IT Solutions Specialist Hardware Automation

BSPS Network Quality Manager

Senior Reinsurance Specialist (12 Months FTC)

Paraplanner / Trainee Mortgage Adviser

Contracts Manager

Senior Business Analyst - Applied AI and Innovation

Technical Support Manager

QA Specialist

Graduate Technology Consultant - Testing

Senior Delivery Manager

Senior Service Delivery Manager - Active UK Government Security Clearance

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