Service delivery manager Work, Jobs in Verulam, Eng (with Salaries)

Service Delivery Manager
Aptitude Software —London
- Full-time
- Hybrid work
- Management
- Customer service
- Project management
- Employee assistance programme
- Life insurance
Quick apply
Contracts Manager
Maydencroft Limited —Letchworth
- £60,000 - £80,000 a year
- Full-time
- Organisational skills
- In-person
- Annual leave
- Work from home
Quick apply
Service Operations Manager - Hemel
Learnd —Hemel Hempstead
- Full-time
- Hybrid work
- Continuous improvement
- HVAC
- Communication skills
- Sick pay
Quick apply
Deputy Care Manager (Domiciliary Care)
Starling Homecare —St Albans
- £27,000 - £30,000 a year
- Full-time
- Driving
- Organisational skills
- In-person
Quick apply
12d
Delivery Manager
HM Courts & Tribunal Service —Watford
- £40,001 - £50,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Leadership
- Annual leave
- Employee discount
10d
Regional Service Manager
InPost UK —Hemel Hempstead
- Hybrid work
- Supervising experience
- Quality control
- Leadership
- Annual leave
Quick apply
Maintenance Service Delivery Manager
Sanctuary Group —Welwyn Garden City
- £43,921 - £46,232 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee discount
Quick apply
Retail Liaison Coordinator, The Galleria, Hatfield
Savills Management Resources —Hatfield
- £33,000 - £35,000 a year
- Microsoft Excel
- Management
- Customer service
6d
Delivery Manager
HM Courts and Tribunals Service —Watford
- £40,014 - £42,859 a year
- Part-time
- Presentation skills
- Travel
- Leadership
- Annual leave
11d
Service Delivery Manager
INFINITY GROUP —London
- Full-time
- Hybrid work
- Microsoft Excel
- Azure
- Sales
- Annual leave
Quick apply
School Caretaker
ST ALBANS HIGH SCHOOL FOR GIRLS —St Albans
- £31,854.97 a year
- Weekend availability
- Carpentry
- Maintenance
- Plumbing
- Free parking
Quick apply
12d
Service Delivery Manager
Ekco —London
- Hybrid work
- Management
- IT
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
10d
IT Service Delivery Manager
Commonwealth War Graves Commission —Maidenhead
- £40,000 - £50,000 a year
- Monday to Friday
- IT
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Scheme Manager
Hightown Housing Association —St Albans
- £34,320 a year
- Management
- Continuous improvement
- Leadership
- Annual leave
Service Delivery Manager
Preventr Services Group —London
- Full-time
- Hybrid work
- Travel
- In-person
- Communication skills
Quick apply
4d
Service Delivery Manager
Veolia ES (UK) Limited —London
- £41,200 a year
- Weekend availability
- Management
- IT
- Annual leave
- Employee discount
Quick apply
Unified Comms Manager
Smiths Detection —Hemel Hempstead
- Full-time
- Hybrid work
- Computer Science
- AWS
- Analysis skills
Quick apply
6d
Service Delivery Manager
FalconSmartIT —London
- Continuous improvement
- Leadership
Quick apply
Service Delivery Manager – Workplace Tech Services
ONNEC Group —Canary Wharf
- £55,000 - £65,000 a year
- Full-time
- Management
- Supervising experience
- Banking
Quick apply
9d
People & Recruitment Coordinator
FedBucks Ltd —Princes Risborough
- £32,000 - £35,000 a year
- Part-time
- Hybrid work
- Human resources
- In-person
- Free parking
- Annual leave
Quick apply
5d

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service delivery manager jobs near verulam, eng

Service Delivery Manager

Aptitude Software -
London

Quick apply

Job details

Full-time

Benefits

Cycle to work scheme
Company pension
Employee assistance programme
Private medical insurance
Life insurance
Referral programme

Qualifications

Management
Customer service
Project management
Bachelor's degree
Organisational skills
Communication skills
Negotiation
Time management

Full job description

As a Service Delivery Manager at Aptitude, you will be the ambassador of our Assure offering, which provides post go live support to clients, ensuring seamless delivery according to contractual obligations. You will onboard clients, manage relationships with a "Client First" attitude, and become a trusted advisor and escalation point for any issues. Your role is crucial in ensuring that SLAs and KPIs are met throughout the contract lifecycle, highlighting the value derived from our services.

What you will do:

Key Responsibilities:

Serve as the main point of contact for customers with recurring services.
Onboard and transition clients smoothly from sales/project to delivery.
Lead value-creation projects that increase usage.
Proactively manage client relationships and expectations; and ensure client satisfaction.
Identify critical success factors (CSFs) and ensure KPIs support them.
Allocate resources and manage distributed teams, including 24/7 operations.
Monitor team performance and adherence to best practices.
Conduct planning, retrospective, and review meetings with clients.
Implement process improvements and provide internal reporting.
Manage risk and ensure compliance with SOC standards.
Stay updated with relevant knowledge and skills, align with company culture, and motivate the team.

What we offer:

We’ll provide you with the opportunity to grow your expertise in an environment that supports you, your life and your career.

We’ll also offer you a competitive salary and commission, as well as the following benefits:

ShareSave scheme - ability to purchase company shares on preferential terms
Private healthcare
Income protection and group life insurance
Pension Scheme
Company Funded Health Cashplan
Employee Assistance Programme
Access to Private Dental Benefits
Flexible / hybrid working options
Enhanced Family Friendly Leave for adoption, maternity and paternity
Bike 2 Work Scheme
Employee Referral Bonus

Where you will be:

This role is based from our London office, we support hybrid working
This role also requires occasional travel in-country and/or overseas

To us at Aptitude, hybrid working means that our employees come together for 2-days per week at their local office. It’s an opportunity for our teams to collaborate, solve problems together and to be engaged and involved in the wider community of our business.

We ask employees to come into the office every Wednesday and give you the flexibility to choose your other day

3-5 years of experience in a similar role or project management capacity
Proven ability to perform under pressure and manage multiple clients.
Strong critical thinking and continual service improvement mindset.
Excellent communication, negotiation, and presentation skills.
Ability to work remotely and manage distributed teams.
Strong people management and relationship-building skills.
Flexibility to adapt to rapid business changes.
Outstanding organizational and time management skills.
High level of empathy, customer service mindset, and commercial acumen.

Quick apply

Refine Your Search

service delivery manager jobs in verulam, eng

Service Delivery Manager

Contracts Manager

Service Operations Manager - Hemel

Deputy Care Manager (Domiciliary Care)

Delivery Manager

Regional Service Manager

Maintenance Service Delivery Manager

Retail Liaison Coordinator, The Galleria, Hatfield

Delivery Manager

Service Delivery Manager

School Caretaker

Service Delivery Manager

IT Service Delivery Manager

Scheme Manager

Service Delivery Manager

Service Delivery Manager

Unified Comms Manager

Service Delivery Manager

Service Delivery Manager – Workplace Tech Services

People & Recruitment Coordinator

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