Customer experience leader Work, Jobs in Victoria, Gtl (with Salaries)

Team Leader - 21 Soho Square
ST James Facilities —London
- £39,250 a year
- Full-time
- Word processing
- Writing skills
- English
Quick apply
Customer Experience and Operations Manager
Love Velo —Holborn
- £35,000 - £45,000 a year
- Full-time
- CRM software
- Management
- Customer service
- Store discount
- Annual leave
Quick apply
11d
Workplace Operations Coordinator - London
Brave —London
- £50,000 - £60,000 a year
- Google Suite
- Computer literacy
- Human resources
Workplace Operations Coordinator - London
Brave Software —London
- £50,000 - £60,000 a year
- Google Suite
- Computer literacy
- Human resources
Lobby Host
Rapport —London
- £36,600 a year
- Full-time
- Front desk
- Employee assistance programme
Zara Covent Garden Customer Experience Manager
INDITEX —London
- Weekend availability
- Conflict management
- Training & development
- Retail management
Quick apply
Customer Service Advisor
GLL —Waltham Forest
- £14.80 an hour
- 12 hour shift
- Computer literacy
- Front desk
- Computer skills
- Annual leave
- Employee discount
Academic Administration Officer
Institute for Optimum Nutrition —Richmond
- £23,200 a year
- Part-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Administrative experience
- Health & wellbeing programme
- Annual leave
Quick apply
2d
Guest Experience Executive
JETEX —Biggin Hill
- £27,000 a year
- Full-time
- Customer service
- Organisational skills
- Cleaning
- Life insurance
- Referral programme
Quick apply
4d
Retail Sales Associate (part-time)
Canada Goose UK Retail Limited —London
- Part-time
- Microsoft Word
- CRM software
- POS
Quick apply
Partnerships Development & Account Executive
Professional Development Group —London
- £32,000 - £38,000 a year
- Full-time
- Hybrid work
- Business development
- Organisational skills
- Communication skills
- Annual leave
- Flexitime
Quick apply
Day Concierge
Places for People —Oval
- £29,640 a year
- Organisational skills
- Communication skills
- Employee discount
- Flexible schedule
2d
Sales Executive
Khaadi —London
- £11.20 - £12.71 an hour
- Part-time
- Customer service
- English
- Organisational skills
- Annual leave
- Employee discount
Quick apply
5d
Concierge
Places for People —London
- £30,000 a year
- Organisational skills
- Communication skills
- Employee discount
- Flexible schedule
Casual Receptionist
Millennium Hotel and Resorts UK —London
- £26,000 - £26,437 a year
- Bar
- Hotel
- Organisational skills
Quick apply
8d
Head of Customer Experience
Stellify —London
- £95,000 - £110,000 a year
- Hybrid work
- CRM software
- Team management
Quick apply
Customer Experience Manager
Centre for Effective Dispute Resolution —London
- £42,000 - £48,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- Data analysis skills
- Life insurance
Quick apply
4d
GUCCI Client Advisor - Full-Time (Heathrow Airport, Terminal 5)
Gucci —London
- Weekend availability
- English
Front Office Team Member/ Receptionist
NOVOTEL —London
- £30,014.40 a year
- Full-time
- Bar
- Hotel
- Restaurant
- Employee discount
Quick apply
3d
Communications Officer (First Contact/Despatch)
Metropolitan Police —Bow
- £39,549 - £46,193 a year
- Full-time
- Typing
- Communication skills

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Team Leader - 21 Soho Square

ST James Facilities -
London

Quick apply

Job details

Full-time
£39,250 a year

Qualifications

Customer service call handling
Report writing
Front of house supervision
Guest relations
Inbound customer enquiry call handling
Report generation
Word processing
Writing skills
Facilities management
Process improvement
Internal department liaison
English
Microsoft Office Suite
Performance management
Client services
Organisational skills
Front desk
Employee performance appraisals
Interviewing
Customer interaction
Events management
Training & development
Guest services telephone call handling
Leadership
Team motivation leadership
Rota coordination

Full job description

Overall Purpose

The Team Leader will be permanently based on the reception desk(s) covering the front of house function. In addition, the Team Leader will be responsible for additional reception areas within the client Building.

As Team Leader you represent St James and St James’ clients. You will have ownership and accountability for the reception area and its environment. You will be responsible for managing, leading and developing your team.

Duties and Responsibilities

The below listed task/responsibilities are not exhaustive:

To take full ownership of the reception and all associated areas, including any additional reception areas associated with the Building.
Ensure that the Reception areas are kept in impeccable order at all times, liaising with cleaners, facilities, security and other departments as deemed necessary to the efficient running of the Building.
To collate and deliver accurate reports on all aspects of information as requested from the client and senior management.
Review of existing standards and procedures while implementing new best practices to ensure a seamless delivery of Front of House Services.
Proactively solve problems and recommend changes to make improvements.
Produce, manage and operate the reception rota, checking future planned absences and liaising with management for cover as and when required.
Manage and promote the implementation for any change, upgrade or advancement in software systems.
Leads the team to create positive memorable experiences by exceeding expectations for all.
Development and implementation of the customer experience strategy together with key stakeholders.
Help create, implement and maintain events based on the client’s requirements and St James values.
Be involved, pre plan and execute the organising of events/pop ups and ESG initiatives.
Ensuring that the team function to the professional and consistent standards expected so as to provide a high level of customer focus to meet the business needs.
Ensuring that the team are correctly attired and project a professional image at all times.
Ensuring the maintenance of the visitor electronic pass system and the maintenance of the client facing areas e.g. fault reporting.
Attend and take minutes at management meetings when required.
To be involved in and participate in interviewing potential team members for the building.
Being responsible for the process of meeting and greeting of all guests and visitors to the building and ensure you and your team provide them with exceptional service.
To assist guests and visitors, occupiers and clients with their queries, comments and suggestions in a knowledgeable and professional manner.
To receive/answer calls promptly and efficiently, identifying the callers’ requirements and transferring calls as appropriate.
Manage difficult calls and/or distressed callers’ in a calm and professional manner.
Where appropriate, reporting of accidents or incidents.
Administrative duties including word processing, photocopying, ordering stationary, post, couriers and facilities management tasks as required.
To lead, manage and develop the FOH team.
To conduct annual appraisals and any performance management requirements for the FOH team.
To conduct Return to Work for any team absences.
To identify any training needs and assist in their skills and development of the FOH team.
To maintain good working relationships with colleagues.
Adhering to St James policies and procedures, code of conduct and to be fully conversant with the emergency procedures in relation to Health & Safety issues.
Ensure compliance with all current statutory legislation in respect of health and safety and the environment.
Any other duties as deemed necessary to support the client, customer, colleagues and St James.

Knowledge

Previous experience in managing and leading a team.
Proven working knowledge of customer service experience.
Previous experience is essential in a similar corporate background.
Excellent command of the English language, both verbal and written.
Working knowledge of IT with experience of using Microsoft Office.

Skills

Management skills as well as a collaborative approach
Good interpersonal skills, flexible to work with a range of styles and personalities and according to business demands.
Excellent customer service skills.
Strong efficiency and motivation.
Excellent organisational skills.
Excellent punctuality.
Outgoing and “can do “attitude.
Innovation and creativity.
Tact and diplomacy.
Proactive and helpful.

Quick apply

Refine Your Search

customer experience leader jobs in victoria, gtl

Team Leader - 21 Soho Square

Customer Experience and Operations Manager

Workplace Operations Coordinator - London

Workplace Operations Coordinator - London

Lobby Host

Zara Covent Garden Customer Experience Manager

Customer Service Advisor

Academic Administration Officer

Guest Experience Executive

Retail Sales Associate (part-time)

Partnerships Development & Account Executive

Day Concierge

Sales Executive

Concierge

Casual Receptionist

Head of Customer Experience

Customer Experience Manager

GUCCI Client Advisor - Full-Time (Heathrow Airport, Terminal 5)

Front Office Team Member/ Receptionist

Communications Officer (First Contact/Despatch)

I want to receive the latest job alerts for customer experience leader in victoria, gtl

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