Supervisor Work, Jobs in Wakefield, Eng (with Salaries)

Customer Resolution Team Leader
Nexus Vehicle Rental —Pudsey
- £32,000 - £34,500 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Analysis skills
- Life insurance
Quick apply
Retail Assistant Manager
French Connection —Castleford
- £28,000 a year
- Full-time
- Management
- Customer service
- Supervising experience
- Store discount
- Employee discount
Quick apply
Operations Supervisor
Consejo Ciudadano UK —Leeds
- £3,000 - £4,100 a month
- Full-time
- Customer service
- Microsoft Office
- Computer skills
- Free parking
Quick apply
2d
Cover Supervisor
Rodillian Academy —Wakefield
- £22,325 - £23,828 a year
- Full-time
- English
- Experience working with children
- Education
- Free parking
- Sick pay
Quick apply
7d
Youth Project Supervisor
Horbury Breakthrough Youth Project —Wakefield
- £30,000 - £35,000 a year
- Full-time
- Supervising experience
- Travel
- Organisational skills
- Free parking
Quick apply
1d
Drainage Operations Supervisor
CDC Draincare —Leeds
- £38,000 - £42,000 a year
- Full-time
- Supervising experience
- Travel
- Organisational skills
- Free parking
- Profit sharing
Quick apply
Graduate OPS Area/Shift Manager - UK , Amazon Operations
Amazon UK Services Ltd. - A10 —Wakefield
- Full-time
- Microsoft Word
- Microsoft Outlook
- Data analysis skills
Bar and Restaurant Supervisor
Be Our Guest Pub Group —Pontefract
- £13 - £14 an hour
- Full-time
- Hospitality
- Bar
- Supervising experience
Quick apply
12d
Operations Supervisor
Torque —Castleford
- From £34,000 a year
- Full-time
- Microsoft Office
- Supervising experience
- IT
- Referral programme
Quick apply
5h
Assistant Store Manager
Footasylum —Wakefield
- Weekend availability
- Management
- Customer service
- Organisational skills
Field Care Supervisor
Helping Hands —Wakefield
- £28,000 a year
- Care plans
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
10d
Field Manager - Supervisor Industrial Cleaner
Cater-Clean Solutions Limited —Harrogate
- £32,175 - £55,380 a year
- Full-time
- Management
- English
- Travel
- Health & wellbeing programme
- Employee discount
Quick apply
3d
Warehouse Supervisor
PHOENIX Healthcare Distribution Limited —Wakefield
- £16.48 - £20.60 an hour
- Monday to Friday
- Warehouse experience
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Shift Operations Manager
TJX Europe —Wakefield
- Weekends only
- Employee discount
Environmental Enforcement Team Leader
3GS (UK) Limited —Leeds
- From £33,930 an hour
- Overtime
- Customer service
- Driving
- In-person
- Health & wellbeing programme
- Employee assistance programme
Quick apply
1d
Site Supervisor/Vegetation Management/Invasive Species
Ebsford Environmental Ltd —Castleford
- £27,253.06 - £32,703.67 a year
- Full-time
- Driving
- IT
- Annual leave
- Employee assistance programme
Quick apply
Cover Supervisor
Outcomes First Group —Wakefield
- Up to £25,480 a year
- Monday to Friday
- Communication skills
- School
- Employee discount
1d
Commercial Landscape Gardener & Grounds Maintenance Supervisor
SPA Landscaping Ltd —Sheffield
- £28,500 - £30,500 a year
- Overtime
- In-person
Quick apply
4d
Assistant Store Manager
Smiggle —Leeds
- Part-time
- Sales
- Customer service
- In-person
- Store discount
- Annual leave
Quick apply
Tattoo Sales Supervisor (Leeds)
The Artist Collective Ltd —Leeds
- £31,000 a year
- Full-time
- Management
- Sales
- Customer service
Quick apply

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Customer Resolution Team Leader

Nexus Vehicle Rental -
Pudsey

Quick apply

Job details

Full-time
£32,000 - £34,500 a year

Benefits

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking

Qualifications

Microsoft Excel
Customer service
GCSE
Analysis skills
NVQ

Full job description

About the role

As a Customer Resolution Team Leader, you will lead, coach and motivate a team of Rental Support Agents and Seniors to support the delivery of departmental KPIs, targets and objectives across telephony, email, live chat, administration and vehicle sourcing activity. Your aim is to achieve excellent standards of customer service and drive continuous improvement within the Contact Centre. This role is hybrid working with a minimum requirement of 2 days office attendance per week.

What you'll do

Lead and motivate a team of Rental Support Agents and Seniors to achieve agreed targets contributing to the overall Nexus objectives.
Provide clear and concise direction, support and guidance to the team through effective coaching, leadership and setting of SMART objectives.
Manage performance through regular, effective reviews, addressing performance issues in line with Nexus performance management policies detailed within our handbook and escalating to disciplinary sanctions where appropriate.
Conduct development reviews and recommend training and development plans.
Manage people absence in line with Nexus procedures, ensuring the welfare of our people.
Highlight processes and procedure improvements to enhance the customer and supplier experience or improve operational efficiency, utilising NPS and customer feedback tools.
Build effective working relationships with key stakeholders from other teams and departments.
Communicate all information clearly and in a timely manner.
Act as a role model to others whilst striving to achieve high standards of performance and customer service.
Ensure full adherence to the company's Health & Safety policy and procedures.
Support out Customer Resolution Operations Manager to highlight operational risks and areas for improvement.
Commitment to own continuous personal development.
Coach your team to build positive working relationships with all customers, offering bespoke solutions for customers requiring additional care/understanding of partner processes and procedures.
Oversee the end-to-end complaints and escalations process, conducting thorough investigations and delivering fair, customer-focused resolutions.
Ensure knowledge of all work types. Contact Centre work types, including bespoke areas such as HGV & Plant Hire, and Savings & Bulk Order operations, are kept up to date.
Acting as the senior escalation point for high-risk or high-impact customer issues.

About you

Approachable and has a creative mindset
Takes pride in hitting targets, delivering on time and quality
Ambitious and results-motivated, somebody who wants to track performance and is competitive to continually improve this
Resilient – identifies improvements for own self, the team and the business and puts these changes into place immediately
Good analytical and numerical skills
Enjoys a fast-paced, busy work environment.
Forward-thinking problem solver who is solution driven.
Have superb attention to detail.

Desired Experience

A proven track record in leading and developing a high-performing team, preferably in a Contact Centre or Customer Service environment
Experience working in a customer-focused environment, ideally working with SLA’s.
Proficient in the use of Microsoft applications (Excel in particular) and analysis of BI.
GCSE Maths and English or equivalent
Customer Services NVQ level 3 or equivalent
Experience of the automotive / rental sector desired, but not essential.

Pay: £32,000.00-£34,500.00 per year

Benefits:

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking

Work Location: Hybrid remote in Pudsey LS28 6AA

Quick apply

Refine Your Search

supervisor jobs in wakefield, eng

Customer Resolution Team Leader

Retail Assistant Manager

Operations Supervisor

Cover Supervisor

Youth Project Supervisor

Drainage Operations Supervisor

Graduate OPS Area/Shift Manager - UK , Amazon Operations

Bar and Restaurant Supervisor

Operations Supervisor

Assistant Store Manager

Field Care Supervisor

Field Manager - Supervisor Industrial Cleaner

Warehouse Supervisor

Shift Operations Manager

Environmental Enforcement Team Leader

Site Supervisor/Vegetation Management/Invasive Species

Cover Supervisor

Commercial Landscape Gardener & Grounds Maintenance Supervisor

Assistant Store Manager

Tattoo Sales Supervisor (Leeds)

I want to receive the latest job alerts for supervisor in wakefield, eng

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