Management associate Work, Jobs in Wakefield, Wyk (with Salaries)

Service Desk Analyst - Tier I
ITA Group Inc —Wakefield
- £27,000 - £30,000 a year
- Full-time
- Computer Science
- Customer service
- Windows
Quick apply
CRA2 - Multi-Sponsor Department
IQVIA —Leeds
- Full-time
- Remote
- No degree
- Work from home
Business Development Manager
Commercial —Leeds
- Up to £45,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Work from home
- Employee assistance programme
Quick apply
Leasing Associate
ourHRpeople —Sheffield
- £26,500 - £28,000 a year
- Weekend availability
- Sales
- Customer service
- English
- Health & wellbeing programme
Quick apply
FTC Estee Lauder Counter Manager - Boots Wakefield
Estee Lauder —Wakefield
- Microsoft Excel
- Customer service
- Organisational skills
Business Coordinator
Pragma and Associates Ltd —Doncaster
- £30,000 - £40,000 a year
- Full-time
- English
- Microsoft Office
- Organisational skills
- Free parking
- Annual leave
Quick apply
4d
Associate Team Leader
Minster Law —Wakefield
- £60,000 - £75,000 a year
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Legal Secretary
France and Associates —Huddersfield
- £24,500 - £26,500 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Health & wellbeing programme
Quick apply
Research Associate (Networks Evidence and Evaluation Officer)
University of Sheffield —Sheffield
- £38,784 - £47,389 a year
- Full-time
- Hybrid work
- Doctoral degree
- University
- Organisational skills
- Annual leave
- Employee discount
12d
Field Quality Assurance (FQA), Process Excellence
Amazon UK Services Ltd. - A10 —Wakefield
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
3d
Associate Lecturer/Lecturer (Business Management)
CECOS College London —Bradford
- £28,000 - £34,000 a year
- Part-time
- Doctoral degree
- Master's degree
- University
- Flexible schedule
Quick apply
13d
Immigration Consultant
Fragomen —Sheffield
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
Financial Planning Administrator
The Progeny Group Limited —Leeds
- Full-time
- Hybrid work
- Microsoft Office
- Financial services
- Employee assistance programme
- Referral programme
Quick apply
Property Assistant
Heylo —Leeds
- £25,000 - £28,000 a year
- Weekend availability
- English
- Microsoft Office
- IT
Quick apply
14d
Sales Associate
Brown and Gold Ltd —Seacroft
- From £12.71 an hour
- 8 hour shift
- Spanish
- Sales
- Merchandising
- Store discount
- Employee discount
Quick apply
11d
Paralegal - Real Estate
Capsticks Solicitors LLP —Leeds
- Full-time
- Hybrid work
- Bachelor's degree
- Organisational skills
- IT
Quick apply
Sr. HR Manager
Amazon UK Services Ltd. —Wakefield
- Full-time
- Microsoft Office
- Master's degree
- Travel
Legal Case Coordination & Client Advisory Specialist
TherK Associate Legal Services Ltd —Leeds
- £68,000 a year
- Bachelor's degree
- Organisational skills
- In-person
- Health & wellbeing programme
- Employee discount
Quick apply
9d
Event Planner
Restaurant Associates —Leeds
- £29,080.40 a year
- Full-time
- CAD
- Salesforce
- Microsoft Office
- Annual leave
- Employee assistance programme
5d
Food Safety & Brand Standards Auditor - Leeds
Ecolab Inc. —Leeds
- Part-time
- Hotel

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Service Desk Analyst - Tier I

ITA Group Inc
Wakefield

Quick apply

Job details

Full-time
£27,000 - £30,000 a year

Qualifications

Desktop support
Computer Science
Customer service
Windows
Analysis skills
Remote access software
IT support
Communication skills
Time management
Information Technology

Full job description

POSITION PURPOSE:

The Service Desk Analyst - Tier I provides first-level technical support to end-users, with the goal of delivering high levels of customer service and efficiency. This position is responsible for receiving, triaging, and resolving IT-related issues and requests from employees across the organization.

ACCOUNTABILITIES & PERFORMANCE EXPECTATIONS:

Serve as the first point of contact for all IT-related issues and requests from end-users.
Receive, log, and prioritize incoming service desk tickets through various channels (phone, email, chat, self-service portal).
Provide first-level diagnosis and resolution for a wide range of software, hardware, and network issues.
Escalate complex issues to appropriate Tier 2 or Tier 3 support teams when necessary.
Maintain accurate and detailed documentation of all service desk interactions and resolutions.
Assist users with basic software and hardware installations, configurations, and troubleshooting.
Provide guidance and support for company-approved applications and systems.
Contribute to the development and maintenance of the service desk knowledge base.
Identify and report recurring issues or trends to the Service Desk Team Lead.
Participate in ongoing training to stay current with new technologies and support processes.
Assist in the onboarding process for new employees by setting up accounts and providing basic IT orientation.
Maintain a high level of customer service, ensuring user satisfaction with each interaction.
Adhere to IT security policies and procedures in all support activities.
Participate in after-hours support rotation as needed.

POSITION REQUIREMENTS

Associate degree in Information Technology, Computer Science, or related field preferred. Equivalent experience may be considered.
1-2 years of experience in IT support or customer service role preferred.
Strong knowledge of Windows operating systems and Microsoft 365 suite.
Basic understanding of network concepts and troubleshooting.
Familiarity with remote desktop support tools and ticketing systems.
Excellent communication skills, both verbal and written.
Strong problem-solving and analytical skills.
Ability to explain technical concepts to non-technical users.
Customer-oriented mindset with a focus on user satisfaction.
Ability to work effectively in a team environment.
Excellent time management and prioritization skills.
Willingness to learn and adapt to new technologies and processes.
To be willing to perform some tasks outside of this job description as required by the business.

C2 Events, part of ITA Group, is a UK-based event production agency that creates and delivers compelling live, virtual, and hybrid experiences for global brands. Known for its creative approach and executional excellence, C2 brings complex events to life from strategy through delivery.

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Refine Your Search

management associate jobs in wakefield, wyk

Service Desk Analyst - Tier I

CRA2 - Multi-Sponsor Department

Business Development Manager

Leasing Associate

FTC Estee Lauder Counter Manager - Boots Wakefield

Business Coordinator

Associate Team Leader

Legal Secretary

Research Associate (Networks Evidence and Evaluation Officer)

Field Quality Assurance (FQA), Process Excellence

Associate Lecturer/Lecturer (Business Management)

Immigration Consultant

Financial Planning Administrator

Property Assistant

Sales Associate

Paralegal - Real Estate

Sr. HR Manager

Legal Case Coordination & Client Advisory Specialist

Event Planner

Food Safety & Brand Standards Auditor - Leeds

I want to receive the latest job alerts for management associate in wakefield, wyk

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