Customer insights analyst Work, Jobs in Wales (with Salaries)

Continuous Improvement Analyst
BRC Jobs —Wales
- £41,394 a year
- Full-time
- Analysis skills
- Continuous improvement
- Communication skills
- Annual leave
- Referral programme
Quick apply
5h
Operational Excellence Analyst
General Dynamics Land Systems UK —Pentrebach
- £32,800 - £41,000 a year
- Full-time
- Analysis skills
- No degree
- Communication skills
Insights Analyst
Iceland —Deeside
- Full-time
- Merchandising
- Analysis skills
- SharePoint
10d
Continuous Improvement Analyst
Hedyn —Malpas
- £41,394 a year
- Full-time
- Analysis skills
- Continuous improvement
- Analytics
- Annual leave
Business Analyst
Iceland —Deeside
- Full-time
- Analysis skills
- Bachelor's degree
- APIs
- Free parking
- Employee discount
Systems Support Developer / Analyst (Microsoft Dynamics 365)
Cardiff University —Cardiff
- £41,064 - £46,049 a year
- Full-time
- University
- Annual leave
Pricing Analyst
Admiral —Cardiff
- Hybrid work
- Analysis skills
- Analytics
9d
PCV Global Inventory Analyst
FLSmidth, Inc. —Welshpool
- Full-time
- Spanish
- English
- Analysis skills
- Annual leave
1d
Management Information Analyst
Legal & General Investment Management —Cardiff
- Employee discount
Senior Data Analyst- Future Workforce Solution
NHS Wales Shared Services Partnership —Cardiff
- £40,559 - £48,841 a year
- Full-time
- Continuous improvement
- Analytics
12d
Customer Service Advisor
Office for National Statistics —Newport
- £25,501 a year
- Full-time
- Hybrid work
- Presentation skills
- Organisational skills
2h
International Distribution Analyst
Iceland —Deeside
- Full-time
- Analysis skills
- Communication skills
- Analytics
- Free parking
- Employee discount
Senior Data Analyst
OFGEM —Cardiff
- £52,397 - £62,699 a year
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Agile
- Annual leave
- Flexible schedule
13d
Commercial Marketing Analyst
Transport for Wales —Pontypridd
- £43,335 a year
- Presentation skills
- Marketing
2d
Technology and Data Risk Analyst
Legal & General Investment Management —Cardiff
- Data analysis skills
- Organisational skills
- Communication skills
- Employee discount
Management Information Analyst
LegalAndGeneral —Cardiff
- Full-time
- Hybrid work
- Employee discount
Quick apply
Commercial Finance Analyst
PHSGroup —Caerphilly
- Data analysis skills
- Analysis skills
- Free parking
- Employee discount
Technology and Data Risk Analyst
LegalAndGeneral —Cardiff
- Full-time
- Data analysis skills
- Organisational skills
- Communication skills
- Employee discount
Quick apply
External Identity Support Analyst (Cardiff)
Kocho —Cardiff
- Full-time
- Hybrid work
- Databases
- Analysis skills
- APIs
Quick apply
Data, AI & Emerging Technology Risk Senior Analyst
Legal & General Investment Management —Cardiff
- Analysis skills
- Presentation skills
- Communication skills
- Employee discount

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Continuous Improvement Analyst

BRC Jobs
Wales

Quick apply

Job details

Full-time
£41,394 a year
5 hours ago

Benefits

Annual leave
Company pension
Private medical insurance
Referral programme

Qualifications

Facilitation
Stakeholder collaboration
Stakeholder liaison
Lean
Analysis skills
Continuous improvement
Continuous improvement cycles oversight
Root cause analysis
Communication skills
Project progress tracking
Progress tracking

Full job description

Job Title: Continuous Improvement Analyst
Type: Permanent
Location: SMART Working with regular attendance across South East Wales offices
Salary: £41,394
Hours: Full Time

BRC are working exclusively with a leading housing organisation to recruit a Continuous Improvement Analyst. This is an exciting opportunity to join a newly established Continuous Improvement function and help drive positive organisational change through evidence-based analysis, process improvement, and sustainable service transformation.

Working across the organisation to analyse services, identify improvement opportunities, map processes, facilitate workshops, and support the delivery of measurable improvements that enhance customer outcomes and operational efficiency.

Duties

Analyse operational data, customer insight, performance information, and stakeholder feedback to identify improvement opportunities.
Map and evaluate end-to-end processes to identify inefficiencies, waste, delays, and opportunities for improvement.
Facilitate workshops, service reviews, and problem-solving sessions with stakeholders across the business.
Support and deliver continuous improvement projects using structured methodologies such as Systems Thinking and DMAIC.
Produce clear recommendations and actionable insights based on qualitative and quantitative analysis.
Track project actions, risks, dependencies, and implementation progress.
Work closely with operational teams to build capability and embed a culture of continuous improvement.
Ensure customer experience and feedback are central to improvement activities.

Requirements

Significant experience in continuous improvement, business analysis, and process mapping within a complex organisation.
Strong analytical skills with the ability to interpret and present complex qualitative and quantitative data.
Experience applying continuous improvement methodologies such as Systems Thinking, Lean, or DMAIC.
Excellent stakeholder engagement, communication, and influencing skills.
Ability to facilitate workshops and collaborate effectively with teams at all levels.
Strong problem-solving skills and a proactive, solution-focused approach.
Experience identifying root causes, analysing service performance, and delivering sustainable improvements.
Ability to build trust quickly and establish credibility across diverse teams.

Benefits

Enhanced pension scheme with employer contributions of up to 12%.
25 days annual leave plus bank holidays, increasing with length of service.
Flexible SMART working arrangements.
Flexible benefits package.
Private medical insurance and health cash plan options.
Professional membership support.
Enhanced family-friendly policies and wellbeing initiatives.

For more information, please call Meg Smith on 02920 231000 or 01179 239100.

To apply, please submit your CV outlining your relevant experience and qualifications

We will be reviewing applications on an ongoing basis until the position is filled. At BRC Recruitment, we try to respond to all applications; however, due to the high volume of applications, this is not always possible. If you have not heard from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

REFERRAL SCHEME: Recommend a friend or colleague to us and receive up to £100 once they have completed 3 months in a role via BRC. Terms and conditions apply. Contact us for details.

Quick apply

Refine Your Search

customer insights analyst jobs in wales

Continuous Improvement Analyst

Operational Excellence Analyst

Insights Analyst

Continuous Improvement Analyst

Business Analyst

Systems Support Developer / Analyst (Microsoft Dynamics 365)

Pricing Analyst

PCV Global Inventory Analyst

Management Information Analyst

Senior Data Analyst- Future Workforce Solution

Customer Service Advisor

International Distribution Analyst

Senior Data Analyst

Commercial Marketing Analyst

Technology and Data Risk Analyst

Management Information Analyst

Commercial Finance Analyst

Technology and Data Risk Analyst

External Identity Support Analyst (Cardiff)

Data, AI & Emerging Technology Risk Senior Analyst

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