Customer solutions specialist Work, Jobs in Wales (with Salaries)

Customer Enablement Specialist
LexisNexis Risk Solutions —Cardiff
- Full-time
- Organisational skills
- APIs
- Communication skills
- Employee assistance programme
- Employee discount
Customer Experience Specialist
Hafod —Cardiff
- £27,191 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
13d
Business Client Service Specialist
HSBC Global Services Limited —Swansea
- From £27,200 a year
- Full-time
- Hybrid work
- Communication skills
- Work from home
Customer Success & Onboarding Specialist
Comgem —Bridgend
- £28,000 - £35,000 a year
- Full-time
- Salesforce
- Analysis skills
- Financial services
- Sick pay
Quick apply
2d
CRM Developer / Integration Specialist
Aberystwyth University —Aberystwyth
- £47,389.29 - £56,535.44 a year
- Full-time
- Hybrid work
- Bilingual
- Azure
- Oracle
- Annual leave
- Employee discount
1d
Customer Service Representative
ERS Administration Services —Swansea
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- Communication skills
- Employee assistance programme
System Development & Application Manager
Hafod —Cardiff
- £54,000 - £58,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Software development
- IT
5d
Specialist: Full-Time, Part-Time, and Part-Time Temporary
Apple —Cardiff
- Temporary
- Customer service
Platform Specialist
LegalAndGeneral —Cardiff
- Full-time
- Hybrid work
- SQL
- Employee discount
Quick apply
Customer Service Representative
IQUW Group —Swansea
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- Communication skills
- Employee assistance programme
Platform Specialist
Legal & General Investment Management —Cardiff
- SQL
- Employee discount
Payments Specialist
ExpenseIn —Cardiff
- £35,000 - £40,000 a year
- Hybrid work
- Analysis skills
- APIs
- Financial services
- Annual leave
Quick apply
Cyber Security Specialist
AIRBUS Defence and Space Limited —Newport
- Full-time
- Hybrid work
- DevOps
- Travel
- IT
- Free parking
- Employee assistance programme
Coordinating Authorised Person (Wales & Central)
QinetiQ —Pendine
- £38,925 - £43,250 a year
- Full-time
- Employee discount
SME Relationship Director
Lloyds Banking Group —Cardiff
- £85,493 - £100,580 a year
- Full-time
- Hybrid work
- Driving
- Communication skills
- Negotiation
14d
Complex Wound Specialist
Smith & Nephew —Wrexham
- Full-time
- Hybrid work
- Organisational skills
- Annual leave
- Employee discount
12d
Quality Specialist
Cytiva —Cardiff
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Engineering
- Annual leave
12d
Senior Regulatory Specialist
Ecolab Inc. —Cardiff
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Senior Collections Specialist
Sonovate —Cardiff
- £30,000 - £40,000 a year
- Full-time
- Hybrid work
- Data entry
- Financial services
- Leadership
- Employee assistance programme
Quick apply
7d
Specialist | ICT Technical Services – Infrastructure
Link Financial Outsourcing —Caerphilly
- £50,000 - £60,000 a year
- Full-time
- Azure
- SharePoint
- Financial services
- Annual leave
- Employee assistance programme
Quick apply

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customer solutions specialist jobs near wales

Customer Enablement Specialist

LexisNexis Risk Solutions -
Cardiff

Apply Now

Job details

Full-time

Benefits

Season ticket loan
Company pension
Employee assistance programme
Employee discount
Car scheme

Qualifications

Organisational skills
APIs
Communication skills

Full job description

About the Business LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help customers solve complex challenges across Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk Mitigation, and Customer Data Management. Learn more at risk.lexisnexis.com.

About the team: You will work within a team of four, partnering closely with Sales, Customer Support, Product, and Technology to reduce reliance on reactive support, accelerate time‑to‑value, and measure success through training engagement, product usage, and customer readiness metrics.

About the role: You will be responsible for equipping customers with the knowledge, skills, and resources they need to successfully adopt and gain value from our products or services. This role designs and delivers scalable onboarding and training programs, creates self-service educational content such as guides, videos, and knowledge-base articles, and supports product adoption through feature enablement and release education.

Responsibilities:

Design and deliver structured onboarding and enablement programmes for GUI, API, and batch customers to accelerate time‑to‑value.
Create, maintain, and standardise customer education assets, including videos, guides, and best‑practice training materials.
Drive early product adoption by guiding customers through core features, new functionality, and recommended usage patterns.
Build and maintain scalable self‑service resources (knowledge bases, FAQs) to enable customers to independently resolve common issues.
Partner with Product and Engineering to support feature enablement and ensure customer‑ready releases.
Collaborate with Customer Support and Sales to reduce repeat issues, support smooth handovers, and improve renewals and retention.
Track and report on onboarding effectiveness, training engagement, product usage, and overall customer readiness metrics.

Requirements:

Exceptional written and verbal communication skills with the ability to explain complex concepts clearly to different audiences
Instructional design and delivery skills
Ability to translate product features into customer focused use cases
Comfortable working with technical concepts and collaborating with Technology teams.
Excellent organisational skills
Ability to manage multiple projects simultaneously

Working for you :

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

Generous holiday allowance with the option to buy additional days
Health screening, eye care vouchers and private medical benefits
Wellbeing programs
Life assurance
Access to a competitive contributory pension scheme
Save As You Earn share option scheme
Travel Season ticket loan
Electric Vehicle Scheme
Optional Dental Insurance
Maternity, paternity and shared parental leave
Employee Assistance Programme
Access to emergency care for both the elderly and children
RECARES days, giving you time to support the charities and causes that matter to you
Access to employee resource groups with dedicated time to volunteer
Access to extensive learning and development resources
Access to employee discounts scheme via Perks at Work

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location.

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

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Please read our Candidate Privacy Policy .

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

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Refine Your Search

customer solutions specialist jobs in wales

Customer Enablement Specialist

Customer Experience Specialist

Business Client Service Specialist

Customer Success & Onboarding Specialist

CRM Developer / Integration Specialist

Customer Service Representative

System Development & Application Manager

Specialist: Full-Time, Part-Time, and Part-Time Temporary

Platform Specialist

Customer Service Representative

Platform Specialist

Payments Specialist

Cyber Security Specialist

Coordinating Authorised Person (Wales & Central)

SME Relationship Director

Complex Wound Specialist

Quality Specialist

Senior Regulatory Specialist

Senior Collections Specialist

Specialist | ICT Technical Services – Infrastructure

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