Technical support agent Work, Jobs in Wales (with Salaries)

Technical Support Agent
DVS Ltd —Cardiff
- £26,500 a year
- Full-time
- Customer service
- In-person
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
9h
AI Analyst
Hodge Bank —Cardiff
- £50,000 a year
- Full-time
- Hybrid work
- Azure
- Analysis skills
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
10d
Scientist II - Physical Testing - 1 year contract
Convatec —Deeside
- Full-time
- Microsoft Word
- Microsoft Excel
- Laboratory experience
PVD Applications Engineer
KLA —Newport
- Full-time
- Master's degree
- Analysis skills
- Bachelor's degree
- Annual leave
Customer Success Manager
Unify Limited —Caerphilly
- £35,000 - £38,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- APIs
- In-person
- Free parking
- Work from home
Quick apply
Senior Delivery Consultant - Connect and Lex, Amazon Connect Center of Delivery Excellence
AWS EMEA SARL (UK Branch) —Swansea
- Full-time
- Azure
- Military
- Salesforce
Senior Engineer - ITS (SWTRA)
Neath Port Talbot County Borough Council —Neath Port Talbot
- £37,280 - £40,777 a year
- Full-time
- Hybrid work
- Employee assistance programme
- Employee discount
Electrician – QA Supervisor
Wrexham County Borough Council —Wrexham
- £38,220 - £40,777 a year
- Bilingual
- Maintenance
- English
- Annual leave
- Employee assistance programme
12d
Building Control Officer
Ceredigion County Council —Aberystwyth
- £39,152 - £40,777 a year
- Full-time
- No degree
1h
Associate (Roads)
WSP —Cardiff
- Part-time
- Hybrid work
- Leadership
- Flexitime
- Work from home
Principal Applications Engineer, PVD
KLA —Newport
- Full-time
- Doctoral degree
- Master's degree
- Analysis skills
- Annual leave
Hardware Engineer, PVD
KLA —Newport
- Full-time
- CAD
- Engineering
- Travel
- Annual leave
13d
CVD Process Engineer
KLA —Newport
- Full-time
- Microsoft Excel
- Master's degree
- Bachelor's degree
- Annual leave
5d
Technical Product Manager (API)
Creditsafe —Cardiff
- Full-time
- Hybrid work
- Bachelor's degree
- No degree
- APIs
- Annual leave
Quick apply
Azure Integration Architect
Capgemini —Cardiff
- Hybrid work
- Azure
- AWS
- APIs
Electrical Equipment Design Engineer
KLA —Newport
- Full-time
- AutoCAD
- CAD
- Engineering
SENIOR ENGINEER (SUB AGENT)
Laing O'Rourke —Cardiff
- Engineering
- IT
- Construction experience
Senior Software Development Engineer
KLA —Newport
- Full-time
- Doctoral degree
- Computer Science
- Engineering
- Annual leave
- Flexible schedule
Senior Site Engineer
AmcoGiffen —Pontyclun
- £40,000 - £45,000 a year
- Weekend availability
- Engineering
- Life insurance
- Referral programme
Quick apply
Scientist II - Microbiology - 1 year contract
Convatec —Deeside
- Full-time
- Microsoft Word
- Microsoft Excel
- Laboratory experience

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technical support agent jobs near wales

Technical Support Agent

DVS Ltd
Cardiff

Quick apply

Job details

Full-time
£26,500 a year
9 hours ago

Benefits

Free parking
Casual dress
Free flu jabs
Company pension
Discounted gym membership
Company events
Employee assistance programme
Private medical insurance
Enhanced maternity leave
Enhanced paternity leave
Car scheme
Sick pay
On-site parking

Qualifications

Sage
Customer service
CCTV
Technical support
IT support
Communication skills

Full job description

Job Title

Technical Support Agent

Location

Internal role, based at Cardiff

Role Summary

This role will give you the opportunity to join our fast-paced, award winning Technical Support Department. The focus is supporting our business customers on the telephone, face to face or via email. Tasks include dealing with and resolving customer queries and issues in a professional manner, whilst maintaining the DVS brand and giving the best advice and support possible. You will have a strong desire to learn and improve your technical skills and knowledge

Main Responsibilities

· To provide telephone and remote support to customers experiencing technical difficulties with electronic and CCTV equipment

· Log all calls within management software (Sage CRM) and record detailed notes

· Troubleshooting and testing functionality of equipment and associated components

· Communicate with customers in an efficient and professional manner

· Deliver customer training

· Attend training on new releases of technology (sometimes outside of normal working hours)

· Drive to improve your technical knowledge in and out of work hours

· Develop good customer relations

· Working as part of a team and individually

Key Attributes

· Working with customers to be able to identify issues and find resolutions

· Excellent customer service and communication skills

· Excellent analytical and problem solving

· Great initiative

· Self-motivated to strive for excellence

· A drive to learn and keep up to date with technical advancements

· On-going training is provided but your desire to learn and further your knowledge is essential

Experience

· Excellent professionalism and customer service

· Knowledge of basic electronic principles and computing

· IT literate

· Technical support

· Customer service

· A keen desire to learn about new technologies, electronics, computing and networking

· CCTV Industry knowledge is a positive but not essential

Benefits

· 25 Days Holiday Per Annum Plus Statutory Bank Holidays; increasing to 28 Days Holiday Allowance after three years’ service

· Private medical insurance

· Workplace pension

· Buy/sell holiday scheme

· Company sick pay

· Income protection

· Employee assistance programme

· Company social events

· Charity days & events

· Annual flu vaccination

· Casual dress code

· Free parking

· Enhanced maternity & paternity leave

· Share incentive scheme

· Profit-related pay

· Electric vehicle scheme

Discounted gym membership

DVS, a part of Midwich Group, is an equal opportunity employer and welcomes applicants from all backgrounds. If you meet the qualifications and are interested in this opportunity, please submit your resume and cover letter for consideration.

Pay: £26,500.00 per year

Benefits:

Casual dress
Company events
Free flu jabs
Free parking
On-site parking
Private medical insurance
Sick pay

Work Location: In person

Quick apply

Refine Your Search

technical support agent jobs in wales

Technical Support Agent

AI Analyst

Scientist II - Physical Testing - 1 year contract

PVD Applications Engineer

Customer Success Manager

Senior Delivery Consultant - Connect and Lex, Amazon Connect Center of Delivery Excellence

Senior Engineer - ITS (SWTRA)

Electrician – QA Supervisor

Building Control Officer

Associate (Roads)

Principal Applications Engineer, PVD

Hardware Engineer, PVD

CVD Process Engineer

Technical Product Manager (API)

Azure Integration Architect

Electrical Equipment Design Engineer

SENIOR ENGINEER (SUB AGENT)

Senior Software Development Engineer

Senior Site Engineer

Scientist II - Microbiology - 1 year contract

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