Retail experience training manager (manchester) Work, Jobs in Walkden, Gtm (with Salaries)

Retail Experience Training Manager (Manchester)
Selfridges —Manchester
- Customer service
- Agile
- Training & development
5d
Barista - Store# 80733, Manchester - Trafford Centre DT
Starbucks —Trafford
- Weekend availability
- Customer service
- Cleaning
- Store discount
- Employee assistance programme
9d
Junior Account Manager - THG Nutrition | Brand Hub
THG —Manchester
- Data analysis skills
- Business development
- Negotiation
- Annual leave
- Employee assistance programme
Quick apply
2d
Barista - Store# 48163, TRAFFORD RETAIL PARK DT
Starbucks —Manchester
- Weekend availability
- Customer service
- Cleaning
- Store discount
- Employee assistance programme
Part Time Supervisor, Calvin Klein - Trafford
Calvin Klein —Manchester
- Part-time
- Customer service
- Supervising experience
- Conflict management
Senior Building Manager - Two St Peters Square, Manchester
CBRE —Manchester
- Full-time
- Sales
- Customer service
- Databases
Retail Beauty Ambassador Bank staff - Manchester / Trafford
Orveon Global —Manchester
- Part-time
- Customer service
- Communication skills
Quick apply
L'Oréal Luxe Multi-Brand Beauty Advisor, Selfridges Exchange Manchester (37.5 Hours)
l'Oréal —Manchester
- Part-time
- Annual leave
- Referral programme
Quick apply
Retail Supervisor – Part Time
Farmfoods —Bury
- £13.61 an hour
- Overtime
- Customer service
- Team management
- Retail management
- Annual leave
- Employee discount
Quick apply
6d
Trainee Property Manager
Bloom Manchester —Manchester
- From £27,000 a year
- Full-time
- No experience needed
- Travel
- In-person
- Flexitime
- Employee discount
Quick apply
Front Office Supervisor
Lancashire Cricket Club —Manchester
- Full-time
- Hybrid work
- Bar
- Hotel
- Organisational skills
- Annual leave
- Employee discount
Quick apply
Assistant Manager Manchester City Centre
Michael Kors —Manchester
- £45,000 - £65,000 a year
- Full-time
- English
- Recruiting
- Retail management
- Annual leave
- Employee assistance programme
Events and promotions sales assistant
G P Promotions —Manchester
- £300 - £1,200 a week
- Part-time
- Sales
- Customer service
- No experience needed
- Referral programme
Quick apply
Junior Account Manager (HF13620451)
Flourish —Manchester
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
Quick apply
4d
Assistant Manager, Manchester Selfridges
Chanel —Manchester
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Employee assistance programme
- Employee discount
Barista - Store# 67133, MANCHESTER FORT
Starbucks —Manchester
- Weekend availability
- Customer service
- Cleaning
- Store discount
- Employee assistance programme
Barista - Store# 13028, MANCHESTER BARTON DO
Starbucks —Manchester
- Weekend availability
- Customer service
- Cleaning
- Store discount
- Employee assistance programme
Barista - Store# 92412, Manchester - Prestwich
Starbucks —Manchester
- Weekend availability
- Customer service
- Cleaning
- Store discount
- Employee assistance programme
3d
Barista - Store# 12069, MANCHESTER - TRAFFOR
Starbucks —Trafford
- Weekend availability
- Customer service
- Cleaning
- Store discount
- Employee assistance programme
General Manager - 11-Month FTC
Restaurant Associates —Manchester
- Up to £45,000 a year
- Full-time
- Training & development
- Leadership
- Restaurant
- Annual leave
- Employee discount

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Retail Experience Training Manager (Manchester)

Selfridges -
Manchester

Apply Now

Job details

Permanent
5 days ago

Qualifications

Facilitation
Customer relationship building
Client onboarding
Stakeholder collaboration
Customer service
Stakeholder liaison
Coaching
Retail sales experience
Stakeholder coordination
Staff training
Customer loyalty building
Agile
Retail experience
Training & development
Sales and customer service experience
Retail sales
Workday
Stakeholder management

Full job description

Job Introduction

The Retail Experience Manager is responsible for equipping our store teams with the knowledge, skills and mindset to deliver exceptional service, selling, and clienteling experiences at Selfridges. Acting as a trusted retail learning partner to our store teams, they recommend and deliver targeted learning solutions powered by insights and feedback. Through inspiring training delivery and a relentless focus on embedding behaviours into everyday shopfloor practice, they enable teams to perform at their best, build meaningful customer relationships and deliver outstanding commercial results. You’ll be responsible for:

Expertise and Influence:

Represent retail learning in a core store partnership group comprising of CCSM, DMs, and relevant Store Management/teams
Meeting regularly to review KPIs (NPS, clienteling, and learning measures) understand areas of opportunity/success and set focuses and plan of action based on each other’s areas of expertise.
Be a visible Retail learning ambassador, providing updates on retail learning initiatives within Head Office meetings and on the shop floor, through support, coaching and visible role modelling of exceptional service behaviours
Build capability and engagement of retail tools and learning resources (e.g. Reach and Workday), supporting Managers and store teams to embed Selfridges standards, stay informed of learning priorities, take ownership of their development
Support the evolution of learning content, tools, and programmes, ensuring they remain relevant and effective, while using creative thinking and agile learning approaches to meet store needs where tools might be limited
Champion a culture of learning, recognition, and progression by celebrating achievements, supporting career development, and contributing to quarterly divisional get-togethers/initiatives.

Facilitation and Training Delivery

Deliver a blended learning offer of different training formats to meet retail store needs (1:1, group, e-learning, briefs)
Deliver impactful service and selling skills training with strong shopfloor application that supports conversion and sales
Drive a culture of meaningful sign-up through insightful unlocked training

Embedding and Follow-up

Deliver Clienteling Onboarding and Clienteling specific training modules (Inc. Reach & Outreach) that inspire a culture of loyalty and repeat business
Support key business activations and trading moments by providing targeted service and clienteling learning solutions enabling teams to maximise opportunities and deliver exceptional customer experiences
Monitor training attendance and engagement and following through with managers where needed
Use performance measures, observation and feedback to ensure learning objectives are achieved. Working with managers to reinforce and embed learning through tailored follow-up interventions—including 1:1 coaching, team briefings, observations, and feedback

Successful candidate will have:

Proven retail sales experience with strong background in Clienteling and Selling
Excellent facilitation and training delivery skills that drive behaviour change
A hands-on, “floor-ready” mindset with a passion for developing others
Confident use of data and insights to drive action and improve performance
Strong understanding and previous use of learning tools and systems
Excellent stakeholder management and influencing skills
Highly organised with strong follow-through
A curious, solution-focused mindset with a proactive approach to challenges
Intermediate content design experience Successful candidates could be: Store Managers, Assistant Managers, Store Team Leaders, Trainers,
This guide represents a summary of the role, however all team members are expected to be flexible in the work they undertake and department location, which may change from time to time, according to the needs of the business

Selfridges

Salary

Competitive plus benefits

Annually

Job Reference

selfridges/TP/46/7106

Contract Type

Permanent

Closing Date

4 September, 2026

Job Category

Retail

Location

Manchester, United Kingdom

25 August, 2026

Apply Now

Refine Your Search

retail experience training manager (manchester) jobs in walkden, gtm

Retail Experience Training Manager (Manchester)

Barista - Store# 80733, Manchester - Trafford Centre DT

Junior Account Manager - THG Nutrition | Brand Hub

Barista - Store# 48163, TRAFFORD RETAIL PARK DT

Part Time Supervisor, Calvin Klein - Trafford

Senior Building Manager - Two St Peters Square, Manchester

Retail Beauty Ambassador Bank staff - Manchester / Trafford

L'Oréal Luxe Multi-Brand Beauty Advisor, Selfridges Exchange Manchester (37.5 Hours)

Retail Supervisor – Part Time

Trainee Property Manager

Front Office Supervisor

Assistant Manager Manchester City Centre

Events and promotions sales assistant

Junior Account Manager (HF13620451)

Assistant Manager, Manchester Selfridges

Barista - Store# 67133, MANCHESTER FORT

Barista - Store# 13028, MANCHESTER BARTON DO

Barista - Store# 92412, Manchester - Prestwich

Barista - Store# 12069, MANCHESTER - TRAFFOR

General Manager - 11-Month FTC

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